Enhancing the Feed with Chatter Topics and Apex

Peter Chittum, salesforce.com, Developer Evangelist

@pchittum

Jon Pappas, salesforce.com, Product Manager

@sfdcjp

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Jon Pappas

Product Manager

@sfdcjp

Peter Chittum

Developer Evangelist

@pchittum

Social Intelligence at Salesforce

Influence & ExpertiseTopics and TrendsRecommendations

System of Topics – GA in Summer ‘13

Reinvented for the enterprise

Semantic Topic suggestions to assist

Knowledge curated into Topic Pages

People and groups talking about topics identified

Trending topics upgraded and related topics

introduced

Suite of 23 features to create an ecosystem

Past 3 Releases: Topics and Expertise FocusNov ’14June ‘13 Feb’14

`

New

SpringSummer Winter

Coming

Soon

System of Topics GA

Platform &Enhancements

Next Generation Knowledge Discovery

• Topics for Communities• Topic Pages• Topic Page- Publisher• Topic Page- Talking About• Topic Page- Favorites• Topic Page- Recent Files• Topic Page- Related Topics• Topic Page- Groups Talking• Topics Listview• Profiles- Recently Talked About• Groups- Recently Talked About• Topics Reporting• Trending Topics Algorithm Upgrade• Semantic Topic Suggestions• Multi-word Hashtags• Topic Editor on Posts• Topics in Search Results

• Follow Topics• Topic Page-

Multidimensional Publisher• Topic Influence Pilot• Topic Permission Sets• Topic Triggers• Topics Connect for Apex• Topics for Objects Pilot• Topics Editor Visualforce

Component

• Knowledgeable People GA• Endorsements GA• Topics in Global Search GA• Topics for Objects GA• Topics as List View Criteria• Knowledgeable for Objects Pilot

Topics for Objects Pilot Signup:http://bit.ly/topicsforobjects

Social Intelligence Extends Across Apps & Devices

Mobile Apps

Custom & 3rd Party Business AppsChatter Connect API Access to topics and other sources: recommendations, experts, feeds, profiles, groups, messaging, data and more

ReportingRun custom reports and create dashboards to see what people are talking about.

AppExchangeExtend Topics to 3rd Party Partners in the AppExchange

Intranets & Portals

Topic Developer Landscape: Data and Triggers

Topic TopicAssignment

FeedItem

trigger TopicTrigger on Topic

trigger TopicAssignmentTrigger on TopicAssignment

(sObject)

Topic Developer Landscape: Apex and API

SELECT Id, EntityId, TopicId FROM TopicAssignment

SOQL/DML:

https://eu2.salesforce.com/services/data/v29.0/connect/topics/trending

REST:

ConnectApi.Topics.getRecentlyTalkingAboutTopicsForUser(null,u.Id).topics

Chatter Connect API Namespace:

Topics

Topic Developer Landscape: UI

<topics:widget entity="{!itemId}" />

Topics Use Cases

Topic Auto Curation with Triggers

Topic Analytics and Visualization with Visualforce

Topic Actions with Triggers

Topic Auto Curation

DevZoneDF13

Dreamforce 13

Dreamforce 2013

Heathcare

GirlyGeeks

GirlGeeks

GirlyGeek

Dreamforce

Healthcare

Housing

Healtcare

Developer

Hotel

Solution: Trigger and Custom Setting

Topic TopicAssignment

FeedItem

(sObject)

“Bad” Topic Alternate Topic Remove Target?

Dreamforce 2013 DF13 ☐

Heathcare Healthcare

Demo

Lessons Learned

✔ Recursive trigger

✔ Administration-enabled code

✔ Clean up existing “bad” topics

✔ Duplicate topic assignment forbidden

✔ topics:widget for topic page navigation redirection

Standard Reporting: Who is Talking About?

What Am I Talking About?

Custom JS Libraries Visualforce Charting

Compare My Topics with All Topics

Enhanced Chatter Profile with Sub-Tab

Demo

Lessons Learned

✔ Subtabs for exposing information about users

✔ Visualforce Charting = Easy

✔ Visualforce Charting Data = Case Sensitive Property Names

✔ Lot’s of JS libs for custom presentation

✔ Use of ConnectApi when Appropriate

Old Story, New Twist

FeedItem Trigger vs TopicAssignment Trigger

Topic Assignment

Topic is first class entity

Case/space insensitive

ConnectApi

Feed Item

Hashtag

Requires text parsing

Topic TopicAssignment

FeedItem

Demo

What Else?

Topic Automatic Subscribe Rules

More Enhanced Analytics/Visualization

Topic Administration with Visualforce

Topic Description Population from Web

Topic Naming Rules

Coming in Spring ’14

Topics for ObjectsKnowledgeable People

& EndorsementsTopics in Global Search

More Resources

Invite to Topics Developer Community:http://bit.ly/topicscommunity

Topics for Objects Pilot Signup:

http://bit.ly/topicsforobjects

1. Topics for Objects Admin Panel

2. Topics Editor Visualforce Component

3. APIs to fetch data and manipulate

Jon Pappas

Product Manager,@sfdcjp

Peter Chittum

Developer Evangelist,@pchittum