destination marketing · why they should do it update regularly. making it last bookability h o t e...
TRANSCRIPT
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Destination Marketing
DESTINATION MARKETING
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Desire Anxiety
Safety
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The Necklace Effect
Present yourselves as a destination rather than as
a series of individual businesses
Effective collaboration
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Topics we will cover
Building Strong & Effective Destination Collaborations
Measurement, Evaluation & Review
Online Sales & Marketing Tactics
Offline Sales & Marketing Tactics
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Features of strong & effective networks
Destination First01Involvement of businesses and agencies03
Good cross-section of business types02 Clear purpose and
objectives04
Commercial Focus06
Structure and framework for bringing people together
05
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Strong & effective
The extent to which the network achieves its
goals.
EFFECTIVENESS
How well the group functions, how easily it can carry out its plans,
how likely it is to endure.
STRENGTH
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Strong & effective
“Start with the end in mind”
- Steven CoveyThe extent to which the
network achieves its goals.
EFFECTIVENESS
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▪ Bookings – Leads: Conversions▪ Leads to Member Sites▪ Awareness of the Destination▪ Perception of the Experience
Tactics
Strategy
Objectives
Vision, Values, Purpose
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Clear goals: get everyone on the same page
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Challenges
▪ Poor Leadership
▪ Unclear Objectives
▪ Uneven Input & Contribution
▪ Measuring Benefits & Returns
▪ Member Expectations
▪ Personalities & Relationships
▪ Funding
▪ Volunteer Effort
▪ Bookability
Key enablers
▪ Strong & Empowered Leadership
▪ Shared Vision & Purpose that is
repeated often
▪ Clear Goals
▪ Funding & Money Management
▪ Member & Stakeholder Engagement
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Funding & money management
Core Activity enabled by member fees and time contribution
Supplementary Projects enabled by project - specific funding
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Securingengagement
Keep it clear, simple and concise
Ask for contribution
Collective focus on the customer profile the destination is speaking to
3 things that every member should do and why they should do it
Update regularly
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Making it last
BOOKABILITYHOTEL
BOOK NOW
Run it like a business
Create products and services that others can buy, fund or invest in
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Online Sales & Marketing Tactics
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DiscoverIreland.ie
is KEY for the domestic #MakeABreakForItCampaign
ImportantLeverage the benefits from this €2million domestic campaign for Summer 2020!
Make sure your listing is up-to-date and features your summer offers for 2020 !
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Destination focus in new campaign
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Strong visuals
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Strong visuals
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Clear USP
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Promote the Destination Brand
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Clear calls to action
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Clear calls to action
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Brilliant Content
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Brilliant Content
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Brilliant Content
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Offers Section
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Campaign LandingPage
#Makeabreakforit
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Planning an online destination marketing strategy
Source: Titan Growth
EARNED MEDIA
PAID MEDIA
OWNED MEDIA
SEO & brand contentDrive earned media
(sharing) & traffic
Propel sharing & engagement with paid promotion
Leverage owned, earned and paid media for a comprehensivemarketing strategy
Gains more exposure to web properties with SEO and PPC
Sharing• Mentions• Shares• Repost• Reviews
Web Properties• Website• Mobile site• Blog site• Social media
channels
Advertising• Pay Per Click• Display Ads• Retargeting• Paid Influencers• Paid Content Promotion• Social media ads
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Online Destination Marketing Strategy - Who?
Focus your destination on domestic segment customer types
Friends Families
• Small Children• Pre-teens• Teen families
Children
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Online Destination Marketing Strategy – Key Messages
ReassuranceCommunityRewardAuthenticityFreedom & Inspiration
Reunite
Destination messaging: Covid-19 | KEY communication messages
DiscoverIreland.ie - Showcasing Destinations
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Freedom & Inspiration
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Reward & Reassurance
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Set your SMART Online Destination Objectives
Specific Measurable Achievable Relevant Time-bound
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Set your SMART Online Destination Objectives
No Objective Action Who When KPI Costs
1 Create campaign brand messaging
Agree campaign theme for autumn 2020 to tie in with ‘make a break for it’ campaign and key messages
Sile, Neil, Denise
12.07.2020 Defined campaign theme + hashtag
€0
2 Create landing page for all campaign activity
Create new website campaign landing page on destination website to include key USPs, imagery, key offers
Aoife 12.07.20 ROI from campaign measurable via offer conversions
Budget for web dev company
3 Create campaign specific social media campaign
Create content calendar for families with pre-teens and teens.
Aoife & Denise Aug-Sept 2020 Hashtag reach €0
4 Key influencer campaign
Create Influencer campaign with key family influencers
Sile & Denise August 2020 Hashtag reach, conversion of family offers on website
TBC with agreed influencers
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Sample Content Calendar
Publish Date
Customer Segment
Theme CaptionVisual Description
Format Platform
06 Aug 2020 Families with teens
Adventure Whether you are looking for soft adventure or high adrenalin, Lahinch has an activity for you this summer.
Clare adventure video
Video Facebook, Twitter & Instagram
20 August 2020 Unconstrained couples
Safety & Reassurance
You can visit Loop Head this autumn reassured that all Loop Head tourism providers have received Failte Ireland COVID-19 Safety Charter approval
Carousel of photos of businesses showing PPE and safety charter
Photo album Webstory
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Before, during & after
INSPIRE BEFORECreate content to help them with their research, answer questions, be their ‘go-to’ for info
NURTURE DURING Engage with them during their travels. Monitor online activity and respond. Engage with key destination hashtags e.g. #Kerry #Makeabreakforit #wildatlanticway
BUILD WORD OF MOUTH AFTEREncourage post trip social sharing.
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EXAMPLE – Strandhill Moments Campaign
TARGET AUDIENCE
NEED STATES OBJECTIVE KEY DATES KEY LOCAL OFFERINGS ASSETS REQUIRED
Families:• Reconnection• Family Wellbeing• Affordable Adventure• Family Walks
Extend family stay in Strandhill from 24 hours to 48/72hrs
June - August Activation
• Killaspugbrone• Culleenamore• Beach Days• Surf School• Queen Maeve• Carrowmore• SP Market• Plane Watcing• Coney Island• Camping or Caravaning
• Commissioned Editorial• Video• Photography
INFLUENCER TARGETS
TARGET EARNED MEDIA ONLINE PR TACTICS MEASUREMENT EXPECTED RETURN
EIMEAR VARIAN BARRY
• Parenting Sites• HerFamily• Jen O'Connell• Two Darlings• Eimear Varian Barry• Eimear Hutchinson,
Influencers / Mom Bloggers
Pitches to Independent Travel Online• HerFamily• MyKidsTime• FamilyDaysOut• EU Mom
• Blog Content• Listicles• Top 10 Articles• National PR Piece
Google Analytics • Extra Bed Nights/Camping & Caravan Bookings
• Extra spend in local economy – restaurants, surf lessons etc
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Campaign Collateral – Media bank of family images
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Campaign Collateral – Destination customer segment guides
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EXAMPLE – Campaign launch outreach email
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Campaign Collateral – Video targeting families
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Influencer marketing
Instagram Influencer Fam Trip
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Destination Social Campaign
From dawn to dusk, we’re inviting locals and visitors alike to tag their favourite #StrandhillMoments throughout the
summer and beyond.
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Destination Hashtags Link to national campaigns and brand hashtags
Regional brand hashtags:
▪ @discoverirl | #StaySafe▪ @discoverirl
Follow us to get your travel inspiration. Ireland has never felt bigger and there's never been a better time to #MakeaBreakforit
Tag the campaign using #DiscoverIreland and regional hashtags to increase reach and ensure your destination is part of the conversation.
▪ @discoverirl | #StaySafe▪ #wildatlanticway▪ #irelandsancienteast▪ #lovedublin▪ #irelandshiddenheartlands
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Campaign Impact
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Offline Sales & Marketing Tactics
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Offline Destination
Marketing Plan Offline Media Plan – print, radio, TV
Driving destination momentum
PR & Ambassadors
Proactive Sales
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Media Plan
Large budget – make sure destination message is clear
Align with national campaign#MakeABreakForIt
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Destination Media Campaign
Run a radio campaign in return for destination contra vouchers
Partner with newspapersto run destination competitions
Low cost TV featurehighlighting yourdestination
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New national marketing campaign
Get involved & align your message!
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Get involved…
55,000 visitors per week on
www.discoverireland.ie
Almost 350,000 overseas visitors
per week through www.Ireland.com
ESSENTIAL: 1. Update listing on www.failteireland.ie2. Encourage businesses to paint a picture
of your destination!
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Destination PR Campaign
Partner with local ambassadorUse PR to tell the story
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Destination PR Campaign
Featured article in newspaper
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Destination PR Campaign
Invite…
Engage…
Review…
Visit…
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Proactive Destination Sales
Using offline marketing to target and convert specific market segments
▪ Identify targets within segment
▪ Establish appropriate contact
▪ Engage & communicate offers
Corporate companies
Pharmacompanies
Golf groups & members
Groups & associations
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Partner with other tourism providers to offer a new experience
Clew Bay Bike
Cian’s on Bridge Street
Hotel Westport
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Cross promotion within a destination encouraging dwell time & spend
1 Day Package –Made easy / Dine
/ Spend
City Destination Top 5 Bucket List
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Cross selling for a richer visitor experience..
Paint a picture
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Measurement, Evaluation & Review
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The benefits the group provides to the destination, its members and other stakeholders
Success
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Measure against objectives & goals
▪ Site Traffic▪ Conversion Rate▪ Leads from group site to member sites▪ Media Mentions▪ Influencer Coverage▪ Shares, Likes, Comments, Reach▪ Creation of marketing assets▪ Hosting of FAM Trips▪ New Visitor Experiences▪ New Destination Packages▪ Member Sentiment (via survey)
▪ Report & Share Benefits
▪ Emphasize performance against objectives
▪ Review and revise based on successes achieved
Measurement criteria to consider