designing the invisible - changing the rules of the game in health(care)

1Designing the Invisible | @josinavink@josinavink | Experio Lab | Karlstad University

2Designing the Invisible | @josinavink


“That’s just the way we do things

around here.”


Core assumptions in design

The emphasis is on tangible, visible things.

People are seperate from the system.

Tools are the means to the end.


All too often, we try and change things without acknowledging the invisible social forces . . .


But what if we made the invisiblevisible when designing for change?


Place yourself on the spectrum:

It’s perfect the way it is.

It needs to be radically

changed.


Draw your mental model of the doctor-patientrelationship


Let’s take a look at one example . . .


What are the unwritten rules of the status quo?


Write the 2020 news headline ?

2020

Your Headline Goes Here


What rules do we need to make, break or maintain?


Trying out a prefered future . . .


And again . . .


But how can we change the rulesof the game?


. . . while we areplaying it

How are the rules of the game influencing you

as a changemaker?


Examples of Designing the

Invisible in Practice


Experience It from Another Perspective

Experio Lab - Patient Journey Project


Find New Ways of Doing and Making

CAMH & MaRS - Reverse Archaeology


Play Out the Future

C3 & AHO - Experimentarium Event


Provoke Reflection on Assumptions

Felicia Nilsson - Double Stethoscope


Coach Others to Notice New Things

Experio Lab - Test Tube Trip


Engage in Dialogue with New Folks

CAMH - From the Margins to the Middle Event


Surface Underlying Mental Models

CAMH - Northwest Toronto Service Collaborative


Reflect on Your Power from the Status Quo

Peer Positive - CAMH


Create Space to Try Out New Things

Mayo Clinic Center for Innovation - Care Team Project


It’s about building reflexivity, imagining alternative futures and trying them out.


Create your own tiny test . . .


If you want to reflect further, grab a pocket book on your way out . . .


“EVERYTHING AROUND YOU THAT YOU CALL LIFE WAS MADE UP BY PEOPLE THAT WERE NO SMARTER THAN YOU. YOU CAN CHANGE IT, YOU AN INFLUENCE IT . . . ”

- STEVE JOBS


“If a factory is torn down but the rationality which produced it is left standing, then that rationality will simply produce another factory. If a revolution destroys a government, but the systematic patterns of thought that produced that government are left intact, then those patterns will repeatthemselves... There’s so much talk about the system. And so little understanding.”

- Robert Pirsig, Zen and the Art of Motorcycle Maintenance


Questions?Reflections?