deploying apple in the enterprise: an ibm case study

© 2012 IBM Corporation

IT842: Deploying Apple in the Enterprise An IBM case study

MacIT Conference

January 26, 2012


IBM at a glance

$106.9B revenue (2011)

~427,000 full time regular employees;

~100,000 contractors

Operations in 170 countries

Key business segments

– Global Technology Services

– Global Business Services

– Systems and Technology Group

– Software Group

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A highly diverse workforce:

• 50% of employees have less than 5 years of

service

• 62% of employees are in services

• 50% of employees work remotely


Information Technology @ IBM

~550,000 primary workstations. 95% Lenovo laptops, 5%

desktops

Corporate policy allows personally-owned devices to be used

provided they are secured

95% of primary workstations are Microsoft Windows, 5% Linux

and Apple Macintosh. Users have administrative rights

Lotus Notes, IBM Sametime and Lotus Symphony rich client

applications. On Demand Workplace corporate web portal,

IBM Connections and public social media access. Remote

access solutions to connect to the IBM corporate network.

Employee-focused help has evolved from manual, labor-based

services to automated, online services

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Enterprise mobility @ IBM

Corporate policy allows the use of personally-

owned mobile devices

Apple iOS, Google Android and RIM

BlackBerry are the most popular mobile

platforms

100,000+ employees with smartphone and

tablet access to corporate email, contacts

and calendar

Most employees pay a portion of mobile

expenses

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Why Apple in the enterprise?

IBM produces a variety of software products

for Mac OS/X and iOS (e.g. Lotus Notes,

IBM Sametime, Lotus Symphony, Lotus

Traveler, Cognos mobile etc.)

Developers

Sales

Choice and flexibility for employees

Employee satisfaction

Increased productivity

Attract and retain top talent

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Usage of Apple products at IBM

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~10,000 ~30,000 ~10,000


Mac @ IBM

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BlueMac application installer

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iPhone and iPad @ IBM

Software: iOS 4.3 or above, IBM Lotus

Traveler, Lotus Mobile Connect (clientless

VPN). Limited number of employees with

full VPN access, IBM Sametime and IBM

Connections

Hardware: iPhone 3GS or above

(encryption); iPad 1 and 2

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Enterprise application store

A catalog of mobile applications for

the enterprise

Typically includes applications from

both the public mobile application

stores as well as custom, in-house

applications

Compliments “required” applications

IBM is a member of the iOS

Developer Enterprise Program and

iOS Developer Program

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IBM Endpoint Manager for Mobile Devices

Safeguard Enterprise Data: Selectively wipe enterprise data when devices are lost or

stolen and configure and enforce passcode policies, encryption, VPN, and more.

Flexible Management: Secure and manage employee- and corporate-owned mobile

devices using a combination of email-based and agent-based management, while

preserving the native device experience

Maintain Compliance: Automatically identify non-compliant devices and take action by

denying email access or by issuing user notifications until corrective actions are

implemented

Unified Infrastructure: Leverage a single infrastructure to manage and secure all of your

enterprise devices: smartphones, media tablets, desktops, laptops, and servers

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Apple iOS, Google Android, Symbian, and Microsoft Windows Phone


Websphere Portal

Provides multi-channel web experience

capabilities by providing targeted look and

feel based upon personalization, rules and

device used to access the portal site

Extend Portal web experience to

mobile devices though the use of Portal

themes for smartphones

Use WebSphere Portal's built-in support

for markups and client detection to

redirect mobile users to a specialized new

mobile theme optimized for smartphone

devices

Create native-looking smartphone

Portal themes using familiar technologies

and skillsets (HTML, CSS, Javascript)

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IBM Connections

Home page See what's happening across your social network

Blogs Present your own ideas, and learn from others

Communities Work with people who share common roles and expertise

Files Post, share, and discover documents, presentations, images, and more

Micro-blogging Reach out for help your social network

Profiles Find the people you need

Wikis Create web content together

Social Analytics Discover who and what you don’t know via recommendations

Activities Organize your work and tap your professional network

Bookmarks Save, share, and discover bookmarks

Forums Exchange ideas with, and benefit from the expertise of others

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© 2012 IBM Corporation 14

IBM Connections supported on:

– Apple iPhone and iPod Touch

– Apple iPad

Support for Profiles board, Communities, Files, Bookmarks, Forums, Wikis and Home Page

IBM Connections Mobile


IBM Connections on w3 Metrics:

630,000+ Profiles

74,800+ Communities

105,100+ Bloggers

1.33M+ Bookmarks

203,300+ Activities

7.1M+ file downloads

37.9M+ Wiki page views

As at Dec 2011 More experts, more information,

more knowledge

It enables IBMers to develop, nurture, and remain in contact with a network of their colleagues;

facilitates increased communication across organizations and geographies and the exchange of

best practices; accelerates knowledge sharing and awareness and improves responsiveness.

IBM Connections

integrated services

IBM Connections is IBM's strategic tool for collaboration

Wiki

Community Share

Communities Activities

Individual Share

Blog Files

Bookmarks

Micro-blogging

Person Profile & Social Network

More heads

are better than one

The benefits of Collaboration & Networking are significant to Individuals & Organizations

87% of IBMers collaborating with others

in communities increase skills

84% access experts quicker

84% share knowledge with others

77% reuse assets

74% increase their productivity

64% improve personal reputation

59.9% increase sales

42.4% improve customer satisfaction

Source: Gina Poole - How to Use Social Software in IBM to Grow Your Career

Luba Cherbakov – Future of the Intranet (Feb 5 2010)


IBM Sametime Enterprise Instant Messaging & Web Conference


IBM Sametime Mobile for iOS

A native client for iPhone and iPad devices

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Installed client Browser Mobile device

IBM Lotus Notes IBM Lotus iNotes IBM Lotus Notes Traveler

Online and offline support for e-mail and applications

Universal E-mail Access

VPN


For more information

• IBM Endpoint Manager for Mobile Devices

– http://tinyurl.com/6qn5wf9

• IBM Mobile Technology Preview

– http://tinyurl.com/csrpwnd

• Try IBM’s software for Apple for yourself

– Lotus Greenhouse

– Apple App Store

• Engage your IBM sales representative

– Software

– Managed mobility services


Links

• IBM Mobile Enterprise Services

– ibm.com/services/mobility

• FaceBook

– facebook.com/ibmmobility

• Slideshare

– slideshare.net/ibmmobility

• Twitter

– twitter.com/ibmmobility

• YouTube

– youtube.com/ibmmobility

• Blog

– ibm.com/connections/blogs/ibmmobility


Questions?

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Thank you!

Chris Pepin

IBM Mobile Technology Evangelist

[email protected]

chrispepin.com

Cary Thomas

Collaboration Solutions Technical

Professional; Mac Community Leader

[email protected]

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http://www.chrispepin.com/

http://www.chrispepin.com/

deploying apple in the enterprise: an ibm case study

Technology

ibm endpoint

owned mobile

mobile devices

ibm sametime

social network

lotus notes

ibm connections

home page