IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation

Using an Apple iPhone, iPod Touch & iPad at IBM

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation2

The need for change

Employees are becoming increasingly mobile and require the ability to work anywhere, anytime from any device

IBM has a production BlackBerry smartphone service with 27,000 users worldwide which is less than 7% of the IBM population. Why so few users?

–Access is rigidly controlled by management

Employees are requesting additional mobile options beyond BlackBerry (e.g. Apple iPhone) as well as tablets (e.g. Apple iPad).

Mobility is treated an as additive service instead of a core service and management can turn off access to control costs. If an employee is willing to purchase a device and voice/data service, IBM should fund the internal service costs

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation3

IBM CIO policy

Employees are permitted to use personally owned client hardware for business purposes with management approval provided that IBM Security requirements (ITCS300) are adhered to. IBM Corporate Instruction 128 governs expense eligibility.

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation4

Devices

iPhone 3G, 3GS, 4–Smartphone

–iOS 4 and iPhone 4 now shipping

iPod Touch–iPhone without the phone (cellular network),camera and GPS

iPad wi-fi, 3G–Essentially a larger iPod Touch/iPhone

All devices run Apple iOS, a variant of OS/X (new name for Apple Phone OS)

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation5

Links to articles on IBM SWG announcements

IBM Lotus Collaboration Apps to Run on Apple iPad, iPhone

IBM Brings Business-Grade Social Software to iPhone, Macs

IBM on Apple – a wining combination

IBM eyes the iPad

IBM announces Lotus Traveler support for Apple iPad

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation6

Apple iOS services

Voice

Rich media

Virtual Private Network (VPN)

Wi-fi

Security

Mail, calendar and contacts (web & rich client)

W3 (intranet)

Custom applications (web, rich client and hybrid)

Document viewing, editing, sharing

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation7

iNotes Ultralight for Apple iOS

Access Notes e-mail, calendar, and contacts directly through the embedded Apple iPhone/iPod Touch Safari browser

Leverages Domino mail servers with HTTP server task enabled & iNotes Ultralight mail template

Browser-based “pull” solution – no data stored on the iPhone

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation8

Lotus Traveler for Apple iOS

Two-way synchronization for mail, contacts and calendar on iOS devices–Leverages Microsoft ActiveSync protocol

Leverages native Apple PIM features

Lotus Traveler Companion application in the public Apple App Store to read encrypted e-mail

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation9

Security Relevant standard is ITCS300. Lotus Traveler with

LMC clientless VPN is compliant. Cisco VPN with full w3 access is not compliant

Device locked after 15 minutes, 90 day password expiration, device wipe after 10 invalid entries

–Issue open with Apple where device lock can't be set to 30 minutes

Set by iPhone security profile created by IBM which also includes VPN settings

–Manually installed by user today. Potential Lotus Traveler device management in the future

–Without policy, iPhone only has PIN password which is not ITCS300 compliant

While 3GS devices include data encryption, the implementation does not meet IBM requirements and not approved for SPI data. It is hopeful that OS 4.0 will address this issue

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation10

Mobile application development

Web

–Apple iOS includes a special version of the Safari web browser

–Supports web standards (HTML 5, CSS, JavaScript etc.)

Rich Client – Apple Software Developer Kit (SDK)

–In December, 2009, IBM CIO signed an iPhone Enterprise Developer agreement with Apple to allow IBM to develop and deploy rich client applications inside IBM. Details

–In January, 2010, IBM Software Group (Lotus) released its first iPhone application into the public App Store: Lotus Traveler Companion

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation11

IBM Applications on Apple iOS

w3, Whirlwind, iNotes, Lotus Traveler, Lotus Connections, Mobile Bluepages, Sametime, Voyage (World Wide Expense Reporting System), Lotus Traveler Companion, LotusLive Meetings

Want to develop an application for iOS? Get the details here

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation12

Business-oriented third-party applications

Apple Keynote–Create and deliver presentations on the iPad (e.g. PPT)

DropBox–File sharing. Access files on iOS devices and sync shared folders with laptops (great for accessing presentations)

TripIt–Manage travel – airlines, hotels, etc.

Citrix Receiver–Access desktop applications on iOS devices

IBM CIO Workplace Center of Excellence

© 2010 IBM Corporation13

Apple wish list

● Extend 15 minute password lockout to 30 (IBM standard)

● Separation of “work” and “personal” functions/data

Ability to use iOS devices for Sensitive Personal Information (SPI) like BlackBerry (encryption)

Open Document Format (ODF) support

Improved enterprise application deployment capabilities