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Department of Education and Training Western Australia
RPL Assessment Tool Kit
CHC30102
Certificate III in Aged Care Work
First Published 2009
ISBN 978-1-74205-391-2
© Department of Education and Training
All rights reserved.
Western Australian Department of Education and Training materials, regardless of format, are protected by copyright law.
Permission, however, is granted to trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities.
This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Education and Training.
Published by and available from
WestOne Services
1 Prospect Place WEST PERTH WA 6005 Tel: (08) 9229 5200 Fax: (08) 9227 8393 Email: [email protected]
Website: www.westone.wa.gov.au
Acknowledgements
This work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI).
This resource contains ‘Units of Competencies’ from CHC08: Training and Assessment Training Package – CHC30102 Certificate III in Aged Care Work, © Commonwealth of Australia 2007 Department of Education Science and Training (DEST), used under the AEShareNet-FfE licence.
Disclaimer
Whilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Education and Training.
CHC30102 Certificate III in Aged Care Work RPL Assessment Tool Kit
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Contents Recognition of Prior Learning (RPL) Assessment Tool Kit 5
Overview of the Recognition Process 7
PART 1
Section 1 – Assessor’s Information 9
Introduction 11
Explanation of RPL documents 12
Section 2 – List of competencies in this RPL Assessment Tool Kit 13
Qualification Rules 15
List of competencies in this RPL Assessment Tool Kit 17
Section 3 – Interview Question Bank and Recording Sheets 19
Skill Set 1 – Orientation to working in aged care 21
Skill Set 2 – Provide care and support 27
Skill Set 3 – Work with others 37
Skill Set 4 – Meet administration and information requirements 47
Section 4 – Practical Tasks and Observation Recording Sheets 55
Practical Tasks 57
Skill Set 1 – Orientation to working in aged care 61
Instructions for the candidate 61
Demonstration/Observation Checklist 65
Skill Set 2 – Provide care and support 71
Instructions for the candidate 71
Demonstration/Observation Checklist 75
Skill Set 3 – Work with others 81
Instructions for the candidate 81
Demonstration/Observation Checklist 85
Skill Set 4 – Meet administration and information requirements 93
Instructions for the candidate 93
Demonstration/Observation Checklist 95
PART 2
Section 5 – Candidate’s Information and Self-Evaluation Forms 99
What is Recognition of Prior Learning (RPL)? 101
The four steps in the RPL assessment process 104
Candidate’s Information Form 107
Candidate’s Employment History Form 109
Candidate’s Self-Evaluation Form 111
Section 6 – Third Party Report and Supporting Documentation 115
Third Party Report 117
Assessor's Evidence Summary Sheet 119
CHC30102 Certificate III in Aged Care Work RPL Assessment Tool Kit
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Section 7 – Mapping of Assessment Tools 121
Mapping document 123
Mapping to units of competency – Interview Question Bank 125
Mapping to units of competency – Demonstration/Observation Record 127
CHC30102 Certificate III in Aged Care Work RPL Assessment Tool Kit
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Recognition of Prior Learning (RPL) Assessment Tool Kit
CHC30102 Certificate III in Aged Care Work
This RPL Assessment Tool Kit has been developed by the Western Australian Department of
Education and Training, in consultation with industry, as a resource to assist RPL Assessors by
providing a set of quality assessment tools, which can be used to conduct whole of qualification
RPL. This Kit also contains information which can be provided to the candidate.
This kit should be customised to suit the needs of the candidate, employer/industry or Assessor
and should reflect the purpose for which it is being used.
It is recommended that prior to using this kit for the first time, and after any
modifications or contextualisation, that this assessment kit be validated by the user to
ensure it meets the required Australian Qualification Training Framework Standards
(AQTF), relevant Training Package requirements and Registered Training Organisation
(RTO) policies.
A task-based model for RPL
A process for RPL has been developed that promotes holistic, task-based assessment, and
which focuses on relating assessment activities to actual job tasks. The intention of this model is
to streamline and simplify recognition processes for prospective candidates. This RPL
Assessment Tool Kit has been developed to support this task-based model.
The focus of the new streamlined holistic assessment process is to focus on demonstrated skills
and knowledge and is not reliant on documentary evidence, as the main source of evidence.
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CHC30102 Certificate III in Aged Care Work RPL Assessment Tool Kit
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Overview of the Recognition Process
Gap Training (if required)
Candidate Enquiry
Candidate Information Form
Demonstration/ Observation of Practical Tasks
Interview and Questioning
Candidate Self-Evaluation
Issue Qualification –
Statement of Attainment
By RTO
Supporting Evidence/Third Party
Report (If required)
STEP 1
STEP 2
STEP 3
STEP 4
If not ready for RPL,
the candidate is to be provided with training
options.
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CHC30102 Certificate III in Aged Care Work Section 1 – Assessor’s Information
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PART 1
Section 1
Assessor’s Information
It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical
Assessment) when completing RPL Assessment using this kit.
The RPL process is a streamlined process which does not rely solely on documentary
evidence. It uses a combination of questioning, practical assessment and supporting evidence
to provide evidence of candidate competence.
CHC30102 Certificate III in Aged Care Work Section 1 – Assessor’s Information
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CHC30102 Certificate III in Aged Care Work Section 1 – Assessor’s Information
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Introduction Welcome to the CHC30102 Certificate III in Aged Care Work.
This RPL Assessment Tool Kit contains 13 units (9 compulsory and 4 elective) of competency.
It is simply set out, with a covering comprehensive list of instructions at the front of each
document, as well as covering instructions for each step of the process, as found in the notes
for the Assessor, and notes for the candidate.
Included in this pack are documents as follows.
Explanation of RPL documents
Information for Assessors
Qualification Rules and list of units of competency contained in this kit
Units of competency separated into Skill sets/clusters for assessment
Tool Kits for each skill set/cluster, in order:
► Interview Question Bank and Record of Interview Sheets
► Demonstration/observation Tasks and Recording Documents
Candidate information
► Candidate Self-Evaluation (incorporating Third Party verification)
Mapping documents (including Dimensions of Competency and Employability Skills) for all the units included in this kit.
CHC30102 Certificate III in Aged Care Work Section 1 – Assessor’s Information
© Department of Education and Training 2009 Page 12 of 128 Version 1, August 2009
Explanation of RPL documents
a) Interview Question Bank and Recording Sheets (Section 3): The interview question
bank is the second stage of the process, in which the Assessor and the candidate confirm
the knowledge by discussing a series of questions. Each of these questions includes a
series of Key Points, which may assist the Assessor in guiding the discussions.
b) Demonstration/Observation Tasks (Section 4): These tools are designed to guide the
Assessor and candidate through a workplace observation, proving the candidate’s ability
to conduct the specific tasks and skills required for recognition of competency in the
particular area.
c) Self-Evaluation Form (Section 5): This document is for the candidate to assess their
suitability for RPL process, by asking them to consider each of the points and assessing
their ability against the task. It has been broken into smaller skill groups, clustering like
activities together to enable ease of completion. It is then reinforced by the candidate’s
supervisor’s comments, both against tasks and as a summary for each group. This serves
as third party validation of the candidate’s claims.
d) Third Party Report and Supporting Documentation (if applicable): The third party
verification report is provided for referees, for example the supervisor, to confirm the
candidate’s skills and experience in the qualification/occupation. This is particularly useful
in addressing Employability Skill requirements. It is imported to note that third party
reports are not always available and that Assessors are recommended to use their
professional judgement to determine if this is a requirement.
e) Mapping document (Section 7): This tool demonstrates how each of the documents
reflects the units of competency in the particular cluster.
CHC30102 Certificate III in Aged Care Work Section 2 – List of competencies in this RPL Assessment Tool Kit
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Section 2
List of competencies in this
RPL Assessment Tool Kit
CHC30102 Certificate III in Aged Care Work Section 2 – List of competencies in this RPL Assessment Tool Kit
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CHC30102 Certificate III in Aged Care Work Section 2 – List of competencies in this RPL Assessment Tool Kit
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Qualification Rules
CHC30102 Certificate III in Aged Care Work
The following information has been extracted from Community Services Training Package
published by ANTA, 1999.
Requirements
Successful completion of a total of 13 units of competency made up of:
9 compulsory core units
4 elective units.
Core units
Unit Code Unit Title
CHCAC1C Provide support to an older person
CHCAC2C Provide personal care
CHCAC3C Orientation to aged care work
CHCAC6C Support the older person to meet their emotional and psychosocial needs
CHCAC15A Provide care support which is responsive to the specific nature of dementia
CHCCOM2B Communicate appropriately with clients and colleagues
CHCINF8B Comply with information requirements of the aged care and community care sectors
CHCOHS302A Participate in safety procedures for direct care work
CHCORG3B Participate in the work environment
Elective units Electives should be selected from the list below although two units may be selected from units packaged in other Certificate III level qualifications in the Community Services Training Package or Health Training Package.
Unit Code Unit Title
CHCAC4B Assist in the provision of an appropriate environment
CHCAC17A Support the older person to maintain their independence
CHCAC16A Provide food services
CHCAD1C Advocate for clients
CHCADMIN5C Work within the administration protocols of the organisation
CHCCS303A Provide physical assistance with medication
CHCCS304A Assist with self medication
CHCCS405A Work effectively with culturally diverse clients and co-workers
CHCGROUP2C Support group activities
CHCDIS1C Orientation to disability work
CHCORG22A Contribute to service delivery strategy
HLTCSD3A Prepare and maintain beds
HLTCSD6A Respond effectively to difficult or challenging behaviour
CHC30102 Certificate III in Aged Care Work Section 2 – List of competencies in this RPL Assessment Tool Kit
© Department of Education and Training 2009 Page 16 of 128 Version 1, August 2009
HLTCSD7A Care for home environment of clients
HLTCSD8A Transport clients/patients
HLTFA1A Apply basic First Aid
HLTGM1A Perform routine servicing of plant, equipment and machinery
HLTGM2A Use hand and power tools
HLTGM3A Perform minor general maintenance
HLTHIR4A Work effectively in a cross cultural context with Aboriginal and Torres Strait Islander people and organisations
HLTMS1A Collect and maintain linen stocks at user-locations
HLTMS2A Provide personal laundry service to clients, patients and others
HLTMS5A Perform general housekeeping duties to maintain clean environment
HLTMS6A Perform general cleaning tasks in a clinical setting
HLTMS8A Handling waste in a health care environment
CHC30102 Certificate III in Aged Care Work Section 2 – List of competencies in this RPL Assessment Tool Kit
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List of competencies in this RPL Assessment Tool Kit
This section identifies the units contained in this Assessment Tool Kit.
Units of competency covered in this RPL Assessment Tool Kit
Note: Not all clusters need to be completed to qualify for this award.
The candidate may select any three clusters which appropriately reflect their skills and
experience.
Skill Set 1 – Orientation to working in aged care
Unit Code Unit Title Core/Elective
CHCAC3C Orientation to aged care work Compulsory
CHCOHS302A Participate in safety procedures for direct care work Compulsory
CHCDIS1C Orientation to disability work Elective
Skill Set 2 – Provide care and support
Unit Code Unit Title Core/Elective
CHCAC1C Provide support to an older person Compulsory
CHCAC2C Provide personal care Compulsory
CHCAC6C Support the older person to meet their emotional and psychosocial needs
Compulsory
CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Compulsory
Skill Set 3 – Work with others
Unit Code Unit Title Core/Elective
CHCCOM2B Communicate appropriately with clients and colleagues Compulsory
CHCORG3B Participate in the work environment Compulsory
CHCCS405A Work effectively with culturally diverse clients and co-workers
Elective
CHCGROUP2C Support group activities Elective
Skill Set 4 – Meet administration and information requirements
Unit Code Unit Title Core/Elective
CHCINF8B Comply with information requirements of the aged care and community care sectors
Compulsory
CHCADMIN5C Work within the administration protocols of the organisation Elective
CHC30102 Certificate III in Aged Care Work Section 2 – List of competencies in this RPL Assessment Tool Kit
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CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Section 3
Interview Question Bank and
Recording Sheets
This section contains questions the Assessor may ask the candidate while documenting
their conversation during the RPL interview.
Assessor’s Instructions
It is not intended that every question for each competency be asked or discussed during the
conversation, only questions related to those competencies that the initial documentary review
has failed to fully address are required.
Each question provides Key Points to look for in the candidate’s responses. You may wish to
use these key points to formulate questions of your own, contextualise, or rephrase the
suggested questions to suit the candidate’s particular work situation.
On the Recording Sheets place a tick next to each key point as it is addressed by the candidate
during the conversation. By doing this you are recording what you have heard the candidate say
during the interview.
Use the comments section next to each question to provide further details about the context of
the discussion or other key points and examples the candidate has discussed that may be
relevant in confirming competency.
It is important to remember that the notes taken during the questioning interview are important
evidence and should be retained as part of the candidate’s assessment records.
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Interview Question Bank and Recording Sheets
Skill Set 1 – Orientation to working in aged care
Assessor’s Instructions
The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The
Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question.
These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge
and skills.
It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their
statements.
Record of interview
Candidate’s name
Assessor’s name
How/where was the interview conducted?
Interview only
At an RTO’s premises Name: ____________________________________
In the workplace Name: ____________________________________
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Skill Set 1 – Orientation to working in aged care
Candidate’s name
Units of competency
CHCAC3C Orientation to aged care work
CHCOHS302A Participate in safety procedures for direct care work
CHCDIS1C Orientation to disability work
Questions relating to Skill Set 1. Yes No Assessor’s comments
1. What affects service delivery for older people living in their own home?
CHCAC3C – Elements 1, 2
Key points/answer may include:
legislation
changes caused by ageing
community expectations
funding
service eligibility
positive ageing.
2. How would you be able to recognise and report elder abuse?
CHCAC3C – Element 3
Key points/answer may include:
rights of clients:
○ charter of residents’ rights and responsibilities
○ aged care act
○ accreditation standards
types of abuse – physical, financial, etc
follow organisational policy and procedures
report to supervisor.
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Skill Set 1 – Orientation to working in aged care
Candidate’s name
Units of competency
CHCAC3C Orientation to aged care work
CHCOHS302A Participate in safety procedures for direct care work
CHCDIS1C Orientation to disability work
Questions relating to Skill Set 1. Yes No Assessor’s comments
3. Identify manual handling hazards in an aged care setting.
CHCOHS302A – Elements 1, 2, 4, 5, 6
Key points/answer may include:
transferring clients
standing clients
pushing wheelchairs/shower/chairs
stretching
repetitive tasks
clients – challenging behaviours, etc
equipment – faulty, poor designs, etc
carers – limited breaks, stress, little time, etc
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Skill Set 1 – Orientation to working in aged care
Candidate’s name
Units of competency
CHCAC3C Orientation to aged care work
CHCOHS302A Participate in safety procedures for direct care work
CHCDIS1C Orientation to disability work
Questions relating to Skill Set 1. Yes No Assessor’s comments
4. Identify sources of infection and how you would minimise risk to yourself and others?
CHCOHS302A – Elements 3, 4, 5, 6
Key points/answer may include:
soiled linen
body fluids
unprotected breaks in skin
PPE (personal protective equipment)
hand washing
getting visitors to use antimicrobial hand-gels on arrival
knowledge of transmission.
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Skill Set 1 – Orientation to working in aged care
Candidate’s name
Units of competency
CHCAC3C Orientation to aged care work
CHCOHS302A Participate in safety procedures for direct care work
CHCDIS1C Orientation to disability work
Questions relating to Skill Set 1. Yes No Assessor’s comments
5. What affects service delivery for people with disabilities living in the community?
CHCDIS1C – Element 1
CHCAC3C – Elements 1, 2
Key points/answer may include:
legislation
causes of disabilities
community expectations
funding
service eligibility
access and equity.
6. How do you support the rights of people with disabilities?
CHCDIS1C – Elements 2, 3
Key points/answer may include:
charter of rights
general human rights
freedom of discrimination
freedom of information
access and equity
privacy, confidentiality.
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
© Department of Education and Training 2009 Page 26 of 128 Version 1, August 2009
Skill Set 1 – Orientation to working in aged care
Candidate’s name
Units of competency
CHCAC3C Orientation to aged care work
CHCOHS302A Participate in safety procedures for direct care work
CHCDIS1C Orientation to disability work
Additional notes from conversation
Assessor’s signature Outcome (Please circle)
S (Satisfactory)
NYS (Not Yet
Satisfactory)
Assessor’s name Date
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Interview Question Bank and Recording Sheets
Skill Set 2 – Provide care and support
Assessor’s Instructions
The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The
Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question.
These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge
and skills.
It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their
statements.
Record of interview
Candidate’s name
Assessor’s name
How/where was the interview conducted?
Interview only
At an RTO’s premises Name: ____________________________________
In the workplace Name: ____________________________________
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
© Department of Education and Training 2009 Page 28 of 128 Version 1, August 2009
Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
7. How do you take into account the physical changes associated with ageing when delivering services?
CHCAC1C – Elements 1, 2
Key points/answer may include:
mobility
communication
time management
safety issues
legislation
assessments
ensure care plans are updated
reporting changes.
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Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
8. What are the situations of potential risks for an older person living on their own?
CHCAC1C – Element 4
Key points/answer may include:
self-neglect
impaired judgements or problem solving ability
impaired cognitive functioning
social isolation
loss and grief
sensory loss
sudden change in health status
environmental hazards:
○ uneven surfaces
○ furniture obstructing
○ poor home maintenance
○ poor lighting
○ inadequate heating or cooling
○ inadequate security
rights not being upheld.
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Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
9. How do you support an older person to meet their personal care needs?
CHCAC1C – Element 3
CHCAC2C – Elements 1, 2, 3
Key points/answer may include:
follow organisational procedures
follow individual care plan
report any difficulties to supervisor
identify and use aids that will assist, eg wheelchairs, mobility aids, lifting or transferring aids, beds, rails
keep client informed
take into account personal preferences
personal care including:
○ washing
○ dressing and undressing
○ grooming and hair care
○ oral hygiene
○ toileting
○ hydration and nutrition
○ mobilisation and transfer.
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Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
10. How are you able to support an older person to maintain their social network and remain engaged in the wider community?
CHCAC6C – Elements 1, 3, 5
Key points/answer may include:
ascertain individual preferences
advocacy
community networks including:
○ ethno-specific organisations
○ clubs
○ community centres
○ support groups
○ church/spiritual groups
○ sport and recreational groups
○ community welfare groups
○ voluntary organisations
○ veterans/war widows organisations
reporting to supervisor.
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
11. How are you able to identify an older person experiencing loss and grief and be able to support them?
CHCAC6C – Elements 2, 4
Key points/answer may include:
empathy
types of loss can include:
○ significant others
○ relationships
○ independence
○ control
○ status
○ possessions
○ health
know the stages of loss and grief – denial, anger, bargaining, depression, acceptance
recognise signs
report to supervisor
provide information on relevant support services.
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Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
12. What aspects do you need to consider when providing activities to people with dementia?
CHCAC15A – Elements 1, 2
Key points/answer may include:
maintain dignity
maintain and use existing skills
maintain independence
age appropriate
culture appropriate
take into account likes
take into account dislikes
safety issues
allow person to take risks where appropriate
time appropriateness
empathy
knowledge of the different types of dementia.
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
© Department of Education and Training 2009 Page 34 of 128 Version 1, August 2009
Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Questions relating to Skill Set 2. Yes No Assessor’s comments
13. What can be done to minimise the impact of challenging behaviours?
CHCAC15A – Element 3
Key points/answer may include:
observe and document behaviours
determine triggers
consider the impact of behaviour on others
consider the impact of behaviour on person
strategies to respond to challenging behaviours including:
○ distraction ○ current events ○ reminiscences ○ music, dancing ○ walking ○ talk about familiar or favourite topics ○ behaviour modification ○ address physical triggers, eg pain ○ alternative therapies
document strategies on individual care plan
implement strategies
review strategies regularly
report when strategies are not effective.
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
Page 35 of 128 © Department of Education and Training 2009 Version 1, August 2009
Skill Set 2 – Provide care and support
Candidate’s name
Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Additional notes from conversation
Assessor’s signature Outcome (Please circle)
S (Satisfactory)
NYS (Not Yet
Satisfactory)
Assessor’s name Date
CHC30102 Certificate III in Aged Care Work Section 3 – Interview Question Bank and Recording Sheets
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Interview Question Bank and Recording Sheets
Skill Set 3 – Work with others
Assessor’s Instructions
The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The
Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question.
These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge
and skills.
It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their
statements.
Record of interview
Candidate’s name
Assessor’s name
How/where was the interview conducted?
Interview only
At an RTO’s premises Name: ____________________________________
In the workplace Name: ____________________________________
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
14. How do you demonstrate effective communication with clients?
CHCCOM2B – Element 1
Key points/answer may include:
show respect
be non-judgemental
accept peoples differences
self-introduction
ensure speaking clearly
clarify what is said
respond in a culturally appropriate way
use touch and other forms of nonverbal communication when appropriate
maximise person’s communication
allow time to respond
ascertain if older person needs and uses communication aids
be aware of language barriers.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
15. Describe what actions you take when you are given instructions in the workplace and what you would do if you were experiencing difficulties with those instructions?
CHCCOM2B – Elements 2, 3
CHCORG3B – Element 2
Key points/answer may include:
instructions may be written or verbal
instructions may be:
○ manufacturer’s/operating instructions
○ following policy and procedures
○ supervisor’s instructions
completed within agreed time frames
work within job description
refer to job description if unsure
clarify understanding of instructions
report to supervisor if experiencing any difficulties.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
16. In what ways do you contribute to the operation of a workgroup at your workplace?
CHCCOM2B – Element 3
CHCORG3B – Elements 1, 3, 4
Key points/answer may include:
know own job description
know own job role and responsibilities
know the individual roles of others in team
obtain assistance and directions when need
work compliments each other
follow organisational guidelines
share workloads where appropriate
remain positive and courteous
identify resources needed
share resources with colleagues
keep work area safe
keep work area well organised
effective time management
negotiate with colleagues.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
17. What aspects would you need to consider that ensures you work cooperatively with others?
CHCORG3B – Elements 1, 3, 4
Key points/answer may include:
problem solve
negotiate with colleagues
respect individual differences
value cultural differences and diversity
know and respect the different roles and responsibilities
remain positive and courteous
remain professional
share relevant information
report and manage conflicts
identify resources needed
share resources with colleagues
keep work area safe
keep work area well organised
effective time management.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
18. How do you ensure that you communicate effectively with culturally diverse persons?
CHCCS405A – Elements 1, 2, 3
Key points/answer may include: cultural diversity includes:
○ ethnicity ○ race ○ language ○ cultural norms and values ○ religion ○ beliefs and customs ○ family structure and relationships ○ personal history and experience ○ gender and gender relationships ○ age ○ sexuality
show respect for others
be aware of own biases or values
develop and maintain relationships
show mutual trust and confidence
make effort to communicate effectively
seek assistance from others if needed.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
19. How would you resolve cross-cultural misunderstandings that may occur between two clients?
CHCCS405A – Element 4
Key points/answer may include: identify the issues
consider the cultural differences of both
any difficulties are identified
any similarities are identified
seek assistance when required
follow organisational protocols
utilise basic conflict resolution and negotiation skills
ensure safety of both clients
engage a cultural interpreter
clients to be involved in decision making
workplace free from culturally insensitive literature, posters or signage.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Questions relating to Skill Set 3. Yes No Assessor’s comments
20. How would you organise resources for a group activity you were conducting?
CHCGROUP2C – Elements 1, 2, 3
Key points/answer may include: group activities may be informal or formal group activities may include: discussions recreational activities research, planning and management education – formal and informal community action resources include:
○ information or referrals ○ facilities ○ equipment or materials ○ administrative support ○ facilitation of meetings ○ worker skill or expertise
ensure adequate resourcing is available communicate availability of resources communicate guidelines of use of resources ensure cooperation report on use of resources report when resources need to be replaced complete reports to organisational standards.
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Skill Set 3 – Work with others
Candidate’s name
Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities
Additional notes from conversation
Assessor’s signature Outcome (Please circle)
S (Satisfactory)
NYS (Not Yet
Satisfactory)
Assessor’s name Date
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Interview Question Bank and Recording Sheets
Skill Set 4 – Meet administration and information requirements
Assessor’s Instructions
The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The
Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question.
These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge
and skills.
It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their
statements.
Record of interview
Candidate’s name
Assessor’s name
How/where was the interview conducted?
Interview only
At an RTO’s premises Name: ____________________________________
In the workplace Name: ____________________________________
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Questions relating to Skill Set 4. Yes No Assessor’s comments
21. It is important to maintain records and reports. Why and how do you ensure they remain accurate? CHCINF8B – Elements 1, 2 CHCADMIN5C – Element 1
Key points/answer may include: records include:
○ records related to a person’s health status
○ assessments ○ plans of care ○ progress notes ○ test results
○ continence management charts ○ behaviour management charts ○ activity programs
reports include:
○ verbal or written ○ memos ○ letters ○ records
○ chart reports ○ notes
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Questions relating to Skill Set 4. Yes No Assessor’s comments
follow organisational protocols
know legal requirements for documentation:
○ dated ○ written in black or blue pen
○ all remaining blank spaces ruled out ○ may be summonsed to a court
know purpose of client records
know how to complete
know what abbreviations are acceptable
complete as soon as possible following an event
remain objective
maintain confidentiality.
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Questions relating to Skill Set 4. Yes No Assessor’s comments
22. How do you ensure that you work within a legal and ethical framework to meet duty of care requirements? CHCINF8B – Element 4
Key points/answer may include:
understand legislation and common law
follow organisational protocol
know policy and procedures
recognise potential ethical issues and ethical dilemmas
discuss issues with an appropriate person
recognise unethical conduct
report unethical conduct
recognise and report when the clients rights and interests are not being protected
rights include:
○ privacy
○ confidentiality
○ dignity
○ freedom of association
○ informed choice
○ lodge a complaint
○ express ideas and opinions
○ to an agreed standard of care
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Questions relating to Skill Set 4. Yes No Assessor’s comments
manage complaints
recognise forms of abuse:
○ financial
○ physical
○ emotional
report witnessed signs of abuse
understand role and responsibilities of legal guardians.
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Questions relating to Skill Set 4. Yes No Assessor’s comments
23. How do you store and maintain client information within your workplace?
CHCINF8B – Element 3
CHCADMIN5C – Elements 2, 3
Key points/answer may include:
storage and maintenance of information including:
○ manual filing
○ computer filing
○ database
○ management of computer directories
follow organisational protocol
accessed by appropriate individuals
remain objective
maintain confidentiality
maintain security of information by:
○ password protection
○ stored in a locked filing cabinet
○ put away after use
report any breaches.
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Questions relating to Skill Set 4. Yes No Assessor’s comments
24. How do you manage enquiries in your workplace from visitors?
CHCADMIN5C – Elements 3, 4
Key points/answer may include:
enquiries may be:
○ telephone calls
○ faxes
○ letters
○ internal memos
○ personal visits
follow organisational procedures
respond promptly
maintain confidentiality
maintain security and safety of clients
staff are clearly identified
know locations within workplace
know roles and titles of colleagues
take down and distribute written messages
utilise communication equipment
utilise appropriate telephone technique
seek assistance if unsure.
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Skill Set 4 – Meet administration and information requirements
Candidate’s name
Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation
Additional notes from conversation
Assessor’s signature Outcome (Please circle)
S (Satisfactory)
NYS (Not Yet
Satisfactory)
Assessor’s name Date
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
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Section 4
Practical Tasks and
Observation Recording Sheets
This section contains practical assessment tasks that the candidate will complete to assist
you in determining a candidate’s skills and knowledge.
Assessor’s instructions
Use the Observation Recording Sheets for each of the practical tasks to document the skills and
knowledge demonstrated by the candidate in completing each of the required tasks.
These practical tasks may be modified to suit the context of the candidate’s workplace, job role or
their work environment.
Not all tasks need to be completed by the applicant. The Assessor should select only those tasks
that will provide the required evidence to prove competency by the candidate.
For a whole qualification it may be necessary to perform all tasks.
It is important to remember that the notes made by the Assessor during the observation of the
practical demonstration are important evidence and should be retained as part of the candidate’s
assessment records.
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Practical tasks
While performing the various practical tasks, it is important that the principles of Occupational
Health and Safety, and workplace safety requirements be met at all times.
Assessors need to ensure that the specifications for materials/resources used in the practical
tasks are consistent with those in the critical aspects of evidence. (Refer to the Mapping of
Assessment Tools document for more information)
Skill Set 1 – Orientation to working in aged care
Task 1 – Manual handling The candidate is required to transfer a client.
Task 2 – Personal safety The candidate is presented with a sudden behaviour change in an elderly client or during the course of their shift work in isolation or in a confined space.
Task 3 – Infection control The candidate is required to maintain infection control measures.
Task 4 – Risk management The candidate is required to manage a hazard.
Task 5 – Workplace involvement The candidate is required to demonstrate their workplace involvement.
Task 18 – Positive ageing The candidate is required to demonstrate how they have adapted the client’s care to meet their physical changes and still maintain their independence.
Task 21 – Aged care rights and structure The candidate is required to identify in their aged care setting policies and procedures where aged care rights and structure are in place and then carry them out during their daily activities.
Task 22 – Client welfare The candidate is required to demonstrate how they enable the client to participate in activities of their choice.
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Skill Set 2 – Provide care and support
Task 16 – Personal care The candidate is required to carry out personal care.
Task 17 – Support older person The candidate is required to identify how they provide choice for their client in their activities.
Task 18 – Positive ageing The candidate is required to demonstrate how they have adapted the client’s care to meet their physical changes and still maintain their independence.
Task 19 – Meeting needs The candidate is required to demonstrate how they enable the client to participate in activities of their choice.
Task 20 – Dementia care The candidate is required to demonstrate how the needs of clients with dementia are met during the course of their shift.
Skill Set 3 – Work with others
Task 5 – Workplace involvement The candidate is required to demonstrate their workplace involvement.
Task 6 – Review of own performance The candidate is required to review their performance during daily workplace routines.
Task 7 – Cooperative work The candidate is required to work cooperatively during daily workplace routines.
Task 8 – Policies and procedures The candidate is required to identify workplace policies and procedures and how to identify a procedure which is no longer being carried.
Task 9 – Communication in the workplace The candidate is required to communicate in their daily workplace routines.
Task 13 – Cultural diversity The candidate is required to demonstrate cultural diversity in a respected aged care setting.
Task 14 – Group work The candidate is required to attend a work committee meeting or an OHS committee meeting or asked to assist with a recreation activity.
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Skill Set 4 – Meet administration and information requirements
Task 10 – Administration and information The candidate is to conduct administrative duties.
Task 11 – Service planning The candidate is to constantly monitor change in their client’s condition.
Task 12 – Ethics and legislation The candidate is to demonstrate their understanding of ethics and legislation.
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Skill Set 1 – Orientation to working in aged care
Instructions for the candidate
Task 1 – Manual handling
Outline of task
In your workplace (a residential setting, community setting or the client’s home) you are often
required to transfer a client. The transfer required could be from a bed to a chair, or a chair to the
toilet, or from a trolley to a bed. Demonstrate how to:
identify manual handling hazards
assess the risk before starting manual handling
apply recognised control measures for manual handling risk
follow established manual handling procedures and work instructions for minimising manual handling risk.
Task 2 – Personal safety
Outline of task
In your workplace (a residential setting, community setting or the client’s home) infection control
measures are required to be maintained. Use the example of hand washing techniques and the
use of gloves in the workplace. Use one of these examples or one of your own to demonstrate
how to:
identify threats to personal safety and assess level of risk
identify environments, situations and client-related risks to personal safety
follow practical strategies and workplace procedures to minimise risk to personal safety.
Task 3 – Infection control
Outline of task
In your workplace (a residential setting, community setting or the client’s home) infection control
measures are required to be maintained. Using the example of hand washing techniques and the
use of gloves in the workplace demonstrate how to:
identify risks of infection to self, other workers and clients
follow standard infection control procedures as part of work routine
recognise situations when additional infection control procedures are required
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 62 of 128 Version 1, August 2009
follow additional infection control procedures as part of work
identify other sources of infection for workers.
Task 4 – Risk management
Outline of task
In your workplace (a residential setting, community setting or the client’s home), safety procedures
need to be maintained at all times. You can use one of the following hazards, eg disposing of
sharps (razor blades) or disposing of incontinent pads (or another hazard) to demonstrate how to:
identify any other hazards in the work area during the performance of duties
assess level of risk of those identified hazards
report hazards in the work area to designated personnel according to workplace procedures
follow workplace procedures for controlling risks with minimal supervision.
whenever necessary, within the scope of responsibilities and competencies, follow workplace procedures for dealing with incidents, fire and/or hazardous events.
describe employee rights and employer obligations regarding consultation on OHS matters
follow workplace procedures to raise OHS issues with appropriate people in the workplace
follow organisational procedures to participate in OHS management in the workplace
provide feedback to supervisor on hazards in work area in line with organisational OHS policies and procedures
provide support in implementing procedures to control risks in accordance with organisational procedures.
However with Criteria 5 you will need to identify the procedure particular to your workplace.
Task 5 – Workplace involvement
Outline of task
By using your knowledge of your job description, work shift routine and the roles of other
employees, eg supervisor, nursing staff, physiotherapist and kitchen staff in your aged care setting
demonstrate during any of your daily work routines how to:
identify job role and responsibilities of the worker
carry out work within defined job role and responsibilities
seek and obtain assistance and direction as required
work with others according to policies and rules of the workplace
complete activities to the standard expected in the workplace
carry out set tasks in a positive and courteous manner
identify resources needed to carry out own work duties
deal with shortages of resources according to organisational practices.
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Task 18 – Positive ageing
Outline of task
To meet the following criteria choose clients from your aged care setting to demonstrate how you
have adapted their care to meet their physical changes and still maintain their independence, eg
sight problems (providing large print books), minimal finger movement (angled cutlery).
You will need to demonstrate how to:
outline strategies that the older person may adopt to promote healthy lifestyle practices
understand common problems associated with ageing
communicate situations of risk or potential risk associated with ageing to the older person
take into account the older person’s values and attitudes
understand that ageing impacts on people in different ways
use work practices to recognise and manage the effects of stereotypical attitudes and myths on the older person.
Task 21 – Aged care rights and structure
Outline of task
To meet the following criteria identify in your aged care setting policies and procedures where
aged care rights and structure are in place and you carry them out during your daily activities, eg
rights of resident’s handout, residents’ meetings, admission package for new residents.
You will need to demonstrate how to:
perform work that reflects an understanding of the key issues facing older people and their carer/s
perform work that reflects an understanding of the current philosophies of service delivery in the sector
recognise the impact of ageing demographics on funding and service delivery models
perform work that reflects an understanding of current legislation
encourage and support the older person and/or their advocate/s to be aware of their rights and responsibilities
perform work that demonstrates a commitment to access and equity principles
adopt strategies to empower the older person and/or their advocate/s in regard to their service requirements
provide information to the older person and/or their advocate/s to facilitate choice in their decision making
provide services regardless of diversity of race or cultural, spiritual, or sexual preferences
provide information to the older person and/or their advocate/s regarding mechanisms for lodging complaints.
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Task 22 – Client welfare
Outline of task
To meet the following criteria choose clients from your workplace to demonstrate how you enable
them to participate in activities of their choice, eg client’s interest, preferences in activities of daily
living or the role of the family in clients care, as per your organisation or community service
policies and procedures.
You will need to:
demonstrate an understanding of key issues facing people with disabilities and their carers
take into account personal values and attitudes regarding disability when working with people with disabilities
demonstrate an understanding of specific disabilities and the effect they may have on clients
use strategies to assist people with disabilities to exercise their rights and independence
report situations which may pose a health or safety issues according to organisational procedures
apply different models for working in the sector to met client needs.
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Demonstration/Observation Checklist
Skill Set 1 – Orientation to working in aged care
Tasks 1, 2, 3, 4, 5, 18, 21, 22
Candidate’s name
Assessor’s name
Supervisor’s name (if applicable)
Work activity
Skill Set 1 – Units of competency
CHCAC3C – Orientation to aged care work CHCOHS302A – Participate in safety procedures for direct care work CHCDISC1C – Orientation to disability work
Assessment location
Date of demonstration Time
Instructions for the Assessor
Resources required for this task
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© Department of Education and Training 2009 Page 66 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 1 – Orientation to working in aged care
Task 1, 2, 3, 4, 5, 18, 21, 22
Candidate’s name
Is behaviour
observed? During the demonstration or observation of skills did the candidate?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 1 – Manual handling
identify manual handling hazards
assess the risk before starting manual handling
apply recognised control measures for manual handling risk
follow established manual handling procedures and work instructions for minimising manual handling risk
Task 2 – Personal safety
identify threats to personal safety and assess level of risk
identify environments, situations and client-related risks to personal safety
follow practical strategies and workplace procedures to minimise risk to personal safety
Task 3 – Infection control
identify risks of infection to self, other workers and clients
follow standard infection control procedures as part of their work routine
recognise situations when additional infection control procedures are required
follow additional infection control procedures as part of their work
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Demonstration/Observation Checklist Skill Set 1 – Orientation to working in aged care
Task 1, 2, 3, 4, 5, 18, 21, 22
Candidate’s name
Is behaviour
observed? Assessor’s notes
During the demonstration or observation of skills did the candidate?
Regulations Standards and Industry requirements Yes No
identify other sources of infection for workers
Task 4 – Risk management
identify any other hazards in the work area during the performance of duties
assess level of risk of those identified hazards
report hazards in the work area to designated personnel according to workplace procedures
follow workplace procedures for controlling risks with minimal supervision
whenever necessary, within the scope of responsibilities and competencies, follow workplace procedures for dealing with incidents, fire and/or hazardous events
describe employee rights and employer obligations regarding consultation on OHS matters
follow workplace procedures to raise OHS issues with appropriate people in the workplace
follow organisational procedures to participate in OHS management in the workplace
provide feedback to supervisor on hazards in work area in line with organisational OHS policies and procedures
provide support in implementing procedures to control risks in accordance with organisational procedures
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© Department of Education and Training 2009 Page 68 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 1 – Orientation to working in aged care
Task 1, 2, 3, 4, 5, 18, 21, 22
Candidate’s name
Is behaviour observed?
During the demonstration or observation of skills did the candidate?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 5 – Workplace involvement
identify job role and responsibilities of the worker
carry out work within defined job role and responsibilities
seek and obtain assistance and direction as required
work with others according to policies and rules of the workplace
complete activities to the standard expected in the workplace
carry out set tasks in a positive and courteous manner
identify resources needed to carry out own work duties
deal with shortages of resources according to organisational practices
Task 18 – Positive aging
outline strategies that the older person may adopt to promote healthy lifestyle practices
understand common problems associated with ageing
communicate situations of risk or potential risk associated with ageing to the older person
take into account the older persons values and attitudes
understand that ageing impacts on people in different ways
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Demonstration/Observation Checklist Skill Set 1 – Orientation to working in aged care
Task 1, 2, 3, 4, 5, 18, 21, 22
Candidate’s name
Is behaviour observed?
During the demonstration or observation of skills did the candidate?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
use work practices to recognise and manage the effects of stereotypical attitudes and myths on the older person
Task 21 – Aged care rights and structure
perform work that reflects an understanding of the key issues facing older people and their carer/s
perform work that reflects an understanding of the current philosophies of service delivery in the sector
recognise the impact of ageing demographics on funding and service delivery models
perform work that reflects an understanding of current legislation
encourage and support the older person and/or their advocate/s to be aware of their rights and responsibilities
perform work that demonstrates a commitment to access and equity principles
adopted strategies to empower the older person and/or their advocate/s in regard to their service requirements
provide information to the older person and/or their advocate/s to facilitate choice in their decision making
provide services regardless of diversity of race or cultural, spiritual, or sexual preferences
provide information to the older person and/or their advocate/s regarding mechanisms for lodging complaints
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 70 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 1 – Orientation to working in aged care
Task 1, 2, 3, 4, 5, 18, 21, 22
Candidate’s name
Is behaviour observed?
During the demonstration or observation of skills did the candidate?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 22 – Client welfare
demonstrate an understanding of key issues facing people with disabilities and their carers
take into account of personal values and attitudes regarding disability when working with people with disabilities
demonstrate an understanding of specific disabilities and the effect they may have on clients
use strategies to assist in people with disabilities to exercise their rights and independence
report situations which may pose a health or safety issues according to organisational procedures
apply different models for working in the sector to met client needs
Assessor general comments/observations:
Assessor’s name
Assessor’s signature
Outcome (Please Circle)
S (Satisfactory)
NYS (Not Yet
Satisfactory)
Candidate’s signature Date
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
Page 71 of 128 © Department of Education and Training 2009 Version 1, August 2009
Skill Set 2 – Provide care and support
Instructions for the candidate
Task 16 – Personal care
Outline of task
In your aged care setting you will be required to carry out personal care, eg assisting with meal times or showering a client.
Using examples from your workplace, demonstrate how to:
use appropriate equipment and procedures to assess the older person’s needs and provide support
report changes in an older person’s preferences to a supervisor.
support the older person by following their service delivery plan
follow organisational policies and procedures when providing any technical care activities
clarify difficulties in meeting an older person’s needs with them or a supervisor and address these within organisational protocols
provide older people with information to assist them in meeting their personal care needs
maintain confidentiality, privacy and dignity of the older person
deliver services in a manner that supports the older person’s preferences.
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 72 of 128 Version 1, August 2009
Task 17 – Support older person
Outline of task
During your daily routines in an aged care setting identify how you provide choice for your client in their activities of daily living, eg food, clothes and recreation.
Using examples from your workplace, demonstrate how to:
take into account physical changes associated with ageing when delivering services
recognise the older person’s interests and life activities and accommodate these when delivering services
assist the older person to recognise the impact physical changes associated with ageing may have on their life activities
provide support to the older person to maintain and participate in social, recreational and community networks
assist the older person to identify their own needs
provide support to the older person to meet their spiritual, cultural, emotional and sexual needs
seek assistance when it is not possible to provide appropriate support to the older person.
Task 18 – Positive ageing
Outline of task
To meet the following criteria choose clients from you aged care setting to demonstrate how you have adapted their care to meet their physical changes and still maintain their independence, eg sight problems (providing large print books), minimal finger movement (angled cutlery).
You will need to demonstrate how to:
outline strategies that the older person may adopt to promote healthy lifestyle practices
understand common problems associated with ageing
communicate situations of risk or potential risk associated with ageing to the older person
take into account the older person’s values and attitudes
understand that ageing impacts on people in different ways
use work practices to recognise and manage the effects of stereotypical attitudes and
myths on the older person.
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
Page 73 of 128 © Department of Education and Training 2009 Version 1, August 2009
Task 19 – Meeting needs
Outline of task
To meet the following criteria choose clients from you aged care setting to demonstrate how you enable them to participate in activities of their choice, eg client’s interests, past employment, preferences in activities of daily living are recorded on admission and updated as per aged care setting policies and procedures.
You will need to demonstrate how to:
understand the impact of ageing on the older person’s emotional and psychological wellbeing
encourage and support the older person’s self esteem and confidence, to promote emotional wellbeing
show empathy to an older person who is emotionally distressed
seek assistance when the older person can't meet their emotional and psychological needs
demonstrate acceptance of an older person’s cultural and spiritual preferences
support the older person’s participation in cultural and spiritual practices and celebrations
provide the older person with information regarding relevant cultural and spiritual networks available in the community
recognise the stages of loss and grief and how they impact on the individual, reporting where necessary
communicate appropriately with an older person when they are expressing their fears and other emotions associated with loss and grief
acknowledge particular needs and make referral to an appropriate individual/agency
understand the impact of community values, attitudes and ageing on an individual’s expression of identity and sexuality
set aside own values and attitudes regarding sexuality when supporting the older person
recognise and report the unmet sexual and identity needs of the older person
recognise and report the need to modify or adapt social and recreational activities to meet the specific needs of the older person
provide the older person with information about community networks and activities available to them.
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 74 of 128 Version 1, August 2009
Task 20 – Dementia care
Outline of task To meet the following criteria choose clients from you aged care setting to demonstrate how the needs of clients with dementia (eg physical, spiritual mental) are met during the course of your shift.
You will need to demonstrate how to:
use a range of strategies routinely to minimise client distraction such as eye contact, constant reminders, and (where appropriate) touching and direct statements
gain cooperation and provide reassurance to clients by routinely using reality orientation including:
○ reminders of the day, the time, relationships, occasions
○ reassuring words, phrases and body language as appropriate to the individual
use a range of validation strategies to relieve distress and agitation in clients such as:
○ acknowledgment
○ allowing expressions of distress
○ providing verbal and/or physical reassurance
○ use reminiscences routinely to connect with clients
design and provide activities which aim to maintain independence and use familiar and existing skills and activities
provide activities appropriate to the age and culture of the clients, reflecting their likes and dislikes and maximise the possibility of individual success
focus all provided activities on ensuring the safety and comfort of the client, balanced with autonomy and risk taking
use families as a resource to assist in developing appropriate activities by accessing information about client reminiscences and routines
provide training to family and friends where appropriate to assist them to understand the disease, its impact on the person and some approaches to providing care.
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
Page 75 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist
Skill Set 2 – Provide care and support
Tasks 16, 17, 18, 19, 20
Candidate’s name
Assessor’s name
Supervisor’s name (if applicable)
Work activity
Skill Set 2 – Units of competency
CHCAC1C – Provide support to an older person CHCAC2C – Provide personal care CHCAC6C – Support the older person to meet their emotional and psychosocial needs CHCAC15A – Provide care support, which is responsive to the specific nature of dementia
Assessment location
Date of demonstration Time
Instructions for the Assessor
Resources required for this task
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 76 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 2 – Provide care and support
Tasks 16, 17, 18, 19, 20
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills, did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 16 – Personal care
use appropriate equipment and procedures to assess the older person’s needs and provide support
report changes in an older person’s preferences to a supervisor
support the older person by following their service delivery plan
follow organisational policies and procedures when providing any technical care activities
clarify difficulties in meeting an older person’s needs with them or a supervisor and address these within organisational protocols
provide older people with information to assist them in meeting their personal care needs
maintain confidentiality, privacy and dignity of the older person
deliver services in a manner that supports the older person’s preferences
Task 17 – Support older person
take into account physical changes associated with ageing when delivering services
recognise the older person’s interests and life activities and accommodate these when delivering services
assist the older person to recognise the impact physical changes associated with ageing may have on their life activities
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
Page 77 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 2 – Provide care and support
Tasks 16, 17, 18, 19, 20
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills, did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
provide support to the older person to maintain and participate in social, recreational and community networks
assist the older person to identify their own needs
provide support to the older person to meet their spiritual, cultural, emotional and sexual needs
seek assistance when it is not possible to provide appropriate support to the older person
Task 18 – Positive ageing
outline strategies that the older person may adopt to promote healthy lifestyle practices
understand common problems associated with ageing
communicate situations of risk or potential risk associated with ageing to the older person
take into account the older person’s values and attitudes
understand that ageing impacts on people in different ways
use work practices to recognise and manage the effects of stereotypical attitudes and myths on the older person
Task 19 – Meeting needs
understand the impact of ageing on the older person’s emotional and psychological wellbeing
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 78 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 2 – Provide care and support
Tasks 16, 17, 18, 19, 20
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills, did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
encourage and support the older person’s self-esteem and confidence, to promote emotional wellbeing
show empathy to an older person who is emotionally distressed
seek assistance when the older person can't meet their emotional and psychological needs
demonstrate acceptance of an older person’s cultural and spiritual preferences
support the older person’s participation in cultural and spiritual practices and celebrations
provide the older person with information regarding relevant cultural and spiritual networks available in the community
recognise the stages of loss and grief and how they impact on the individual, reporting where necessary
communicate appropriately with an older person when they are expressing their fears and other emotions associated with loss and grief
acknowledge particular needs and make referral to an appropriate individual/agency
understand the impact of community values, attitudes and ageing on an individual’s expression of identity and sexuality
set aside own values and attitudes regarding sexuality when supporting the older person
recognise and report the unmet sexual and identity needs of the older person
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
Page 79 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 2 – Provide care and support
Tasks 16, 17, 18, 19, 20
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills, did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
recognise and report the need to modify or adapt social and recreational activities to meet the specific needs of the older person
provide the older person with information about community networks and activities available to them
Task 20 – Dementia care
use a range of strategies routinely to minimise client distraction such as eye contact, constant reminders, touching (where appropriate) and direct statements
gain cooperation and provide reassurance to clients by routinely using reality orientation including:
reminders of the day, the time, relationships, occasions
reassuring words, phrases and body language as appropriate to the individual
use a range of validation strategies to relieve distress and agitation in clients such as:
acknowledgment
allowing expressions of distress
providing verbal and/or physical reassurance
use reminiscences routinely to connect with clients
design and provide activities which aim to maintain independence and use familiar and existing skills and activities
CHC30102 Certificate III in Aged Care Work Section 4 – Practical Tasks and Observation Recording Sheets
© Department of Education and Training 2009 Page 80 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 2 – Provide care and support
Tasks 16, 17, 18, 19, 20
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills, did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
provide are activities appropriate to the age and culture of the clients, reflecting their likes and dislikes and maximise the possibility of individual success
focus all provided activities on ensuring the safety and comfort of the client, balanced with autonomy and risk taking
use families as a resource to assist in developing appropriate activities by accessing information about client reminiscences and routines
provide training to family and friends where appropriate to assist them to understand the disease, its impact on the person and some approaches to providing care
Assessor general comments/observations:
Assessor’s name
Assessor’s signature
Outcome (Please Circle)
S (Satisfactory)
NYS
(Not Yet Satisfactory)
Candidate’s signature Date
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 81 of 128 © Department of Education and Training 2009 Version 1, August 2009
Skill Set 3 – Work with others
Instructions for the candidate
Task 5 – Workplace Involvement
Outline of task By using your knowledge of your job description, work-shift routine and the roles of other employees, eg supervisor, nursing staff, physiotherapist and kitchen staff in your aged care setting, demonstrate during any of your daily work routines how to:
identify job role and responsibilities of the worker
carry out work within defined job role and responsibilities
seek and obtain assistance and directions as required
work with others according to policies and rules of the workplace
complete activities to the standard expected in the workplace
carry out set tasks in a positive and courteous manner
identify resources needed to carry out own work duties
deal with shortages of resources according to organisational practices.
Task 6 – Review of own performance
Outline of task During any of your daily routines, eg showering a client, assisting a client with their meal, demonstrate how to: monitor your own work to meet workplace requirements
report to supervisor when unable to meet job requirements
ask supervisor/appropriate for additional support when needed
identify and undertake training when needed
accept support and supervision when required.
Task 7 – Cooperative work
Outline of task During any of your daily routines, eg assisting a client to dress, preparing an outing for aged care clients, demonstrate how to:
apply problem solving techniques to complete work according to organisational policies and practices
respect individual differences of workers in their workplace relationships
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 82 of 128 Version 1, August 2009
work with others to show the value of cultural differences and diversity
identify and respect different roles and responsibilities of co-workers
display appropriate behaviour in the workplace likely to promote cooperation
share information with others in order to complete set activities
report conflicts in the workplace to supervisor.
Task 8 – Policies and procedures
Outline of task In your aged care setting identify policies and procedures, eg about responding to clients who are agitated or dealing with clients’ lost property or how you have identified a procedure (wheel chairs not removed from clients’ rooms at night time) which is no longer being carried out, demonstrate how to:
report concerns about policies, practices and procedures to supervisor
provide information, ideas and suggestions to supervisor when requested
participate in staff meetings/working groups/case conferences, if required.
Task 9 – Communication in the workplace
Outline of task During any of your daily routines in an aged care setting, eg admitting a client to residential care or meeting a new client and family, demonstrate how to:
show understanding and respect for individual differences and needs in all forms of communication with clients and colleagues
make introductions appropriately
carry out short interpersonal exchanges with the older person to develop, establish and maintain relationships
demonstrate courtesy towards the older person
interact with the older person to generate a trusting relationship
communicate clearly and communication is relevant to situation/activities undertaken
use touch and other nonverbal means of communication as appropriate
ask for and use advice about communication difficulties with clients or colleagues from supervisor/appropriate person
carry out workplace instructions within agreed time frames
seek clarification in understanding work instructions
refer difficulties in carrying out instructions to supervisor or appropriate person
complete reports to the standard expected in the workplace
complete reports within identified time frames
complete reports that are clear and accurate.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 83 of 128 © Department of Education and Training 2009 Version 1, August 2009
Task 13 – Cultural diversity
Outline of task Religious (eg church attendance) and cultural specific activities (eg food preferences) are respected in an aged care setting.
Using examples from your daily work routine demonstrate how to:
follow work practices that are culturally appropriate
follow work practices that create a culturally and psychologically safe environment for all persons
change work practices in response to feedback from people from diverse cultural backgrounds
communicate in a culturally appropriate way with clients, their families, staff, customers and others
use communication constructively to develop and maintain effective relationships, mutual trust and confidence
communicate in the most effective way possible, where language barriers exist
seek assistance from interpreters or other persons as required
identify issues that may cause conflict
consider cultural differences if difficulties or misunderstandings occur
resolve differences sensitively, taking account of cultural considerations
address difficulties with appropriate people and seek assistance when required.
Task 14 – Group work
Outline of task In an aged care setting your routine duties will include attending a work committee meeting, eg infection control committee or an OHS committee or you are asked to assist with a recreation activity.
Using examples from your workplace demonstrate how to:
identify and determine activities which meet the purpose of the group with the members of the group
discuss and establish rules for group behaviour with all group members
seek, receive and accommodate the goals, needs and expectations of the participants
define roles of group members including the worker
encourage a suitable level of participation
inform group of resources available to meet group’s needs
assess and communicate to the group the capacity of the worker to respond to group’s needs, in an appropriate manner
select and implement the most appropriate support to achieve the objectives of the activity
model clear communication to group members
group members are encouraged to use clear and appropriate communication
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 84 of 128 Version 1, August 2009
communicate and interact with group in line with aim and purpose of group
address breaches of behaviour in an appropriate manner
participants are encouraged to agree on and follow a set of appropriate guidelines
promote the group’s achievements in a way which motivates and recognises participants’ efforts
undertake work to ensure adequate resources are available
tell the group what resources are available and give guidelines for the use of those resources
encourage sharing of resources
report to an organisational standard when resources are being used up.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 85 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist
Skill Set 3 –Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Assessor’s name
Supervisor’s name (if applicable)
Work activity
Skill Set 3 – Units of competency
CHCCOM2B – Communication appropriately with clients and colleagues CHCORG3B – Participate in the work environment CHCCS405A – Work effectively with culturally diverse clients and co-workers CHCGROUP2C – Support group activities
Assessment location
Date of demonstration Time
Instructions for the Assessor
Resources required for this task
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 86 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 3 – Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 5 – Workplace involvement
identify job role and responsibilities of the worker
carry out work within defined job role and responsibilities
seek and obtain assistance and directions as required
work with others according to policies and rules of the workplace
complete activities to the standard expected in the workplace
carry out set tasks in a positive and courteous manner
identify resources needed to carry out own work duties
deal with shortages of resources according to organisational practices
Task 6 – Review of own performance
monitor your own work to meet workplace requirements
report to supervisor when unable to meet job requirements
ask supervisor for additional support when needed
identify and undertake training when needed
accept support and supervision when required
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 87 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 3 – Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 7 – Cooperative work
apply problem solving techniques to complete work according to organisational policies and practices
respect individual differences of workers in their workplace relationships
work with others to show the value of cultural differences and diversity
identify and respect different roles and responsibilities of co-workers
display appropriate behaviour in the workplace likely to promote cooperation
share information with others in order to complete set activities
report conflicts in the workplace to supervisor
Task 8 – Policies and procedures
report concerns about policies, practices and procedures to supervisor
provide information, ideas and suggestions to supervisor when requested
participate in staff meetings/working groups/case conferences, if required
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 88 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 3 – Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
Task 9 – Communication in the workplace
show an understanding and respect for individual differences and needs in all forms of communication with clients and colleagues
make introductions appropriately
carry out short interpersonal exchanges with the older person to develop, establish and maintain relationships
demonstrate courtesy towards the older person
interact with the older person to generate a trusting relationship
communicate clearly and communication is relevant to situation/activities undertaken
use touch and other nonverbal means of communication as appropriate
ask for and use advice about communication difficulties with clients or colleagues from supervisor/appropriate person
carry out workplace instructions within agreed time frames
seek clarification in understanding work instructions
refer difficulties in carrying out instructions to supervisor or appropriate person
complete reports to the standard expected in the workplace
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 89 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 3 – Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
complete reports within identified time frames
complete reports that are clear and accurate
Task 13 – Cultural diversity
follow work practices that are culturally appropriate
follow work practices that create a culturally and psychologically safe environment for all persons
change work practices in response to feedback from people from diverse cultural backgrounds
communicate in a culturally appropriate way with clients, their families, staff, customers and others
use communication constructively to develop and maintain effective relationships, mutual trust and confidence
communicate in the most effective way possible, where language barriers exist
seek assistance from interpreters or other persons as required
identify issues that may cause conflict
consider cultural differences if difficulties or misunderstandings occur
resolve differences sensitively, taking account of cultural considerations
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 90 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 3 – Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
address difficulties with appropriate people and seek assistance when required
Task 14 – Group work
identify and determine activities which meet the purpose of the group with the members of the group
discuss and establish rules for group behaviour with all group members
seek, receive and accommodate the goals, needs and expectations of the participants
define roles of group members including the worker
encourage a suitable level of participation
inform group of resources available to meet group’s needs
assess and communicate to the group the capacity of the worker to respond to group’s needs, in an appropriate manner
select and implement the most appropriate support to achieve the objectives of the activity
model clear communication to group members
group members are encouraged to use clear and appropriate communication
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 91 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 3 – Work with others
Tasks 5, 6, 7, 8, 9, 13, 14
Candidate’s name
Is behaviour observed? During the demonstration or observation of skills did the candidate
do the following?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
communicate and interact with group in line with aim and purpose of group
address breaches of behaviour in an appropriate manner
participants are encouraged to agree on and follow a set of appropriate guidelines
promote the group’s achievements in a way which motivates and recognises participants’ efforts
undertake work to ensure adequate resources are available
tell the group what resources are available and give guidelines for the use of those resources
encourage sharing of resources
report to an organisational standard when resources are being used up
Assessor general comments/observations:
Assessor’s name
Assessor’s signature
Outcome (Please Circle)
S (Satisfactory)
NYS
(Not Yet Satisfactory)
Candidate’s signature Date
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 92 of 128 Version 1, August 2009
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Skill Set 4 – Meet administration and information requirements
Instructions for the candidate
Task 10 – Administration and information
Outline of task During any of your daily routines in an aged care setting, eg admitting a client to residential care or transferring a client to another care facility, demonstrate how to:
select appropriate form for purpose
complete workplace forms and documents in accordance with organisational policies and procedures
follow organisational policies and procedures for the submission of personal documents
keep information in accordance with organisational guidelines
provide access to information to appropriate individuals
maintain confidentiality and security of information
report breaches of confidentiality to appropriate person
select and use equipment appropriate to the task according to organisational procedures and manufacturer's instructions
store and dispose of equipment and materials in accordance with organisational procedures
deal with issues and problems arising from the operation of equipment in accordance with organisational policies
undertake training to use particular equipment as needed
inquiries are responded to promptly according to established procedures
take and distribute verbal and written messages in accordance with organisational policies
use communication equipment in accordance with organisational policies
use appropriate telephone techniques
demonstrate an understanding of the purpose of health/service records
use health terminology and common abbreviations appropriately.
Task 11 – Service planning
Outline of task During any of your daily routines, eg assisting with meal times, you are constantly monitoring change in your client’s condition, demonstrate how to:
support the client's preferences when following the service delivery plan
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 94 of 128 Version 1, August 2009
understand how the funding and assessment tools are used in the workplace
report changes in the client’s needs, abilities and circumstances
contribute information for updating the service delivery plan
provide feedback to supervisor about strategies which are effective to meet the client’s needs
tell the supervisor when a client refuses to take part in activities in the service delivery plan.
Task 12 – Ethics and legislation
Outline of task
During any of your daily routines, eg activities of daily living (sleep preferences), demonstrate how to:
demonstrate an understanding of client's rights, duty of care and anti-discrimination laws
relevant to work role
recognise and report unethical conduct to an appropriate person
recognise and respond when the client’s rights and interests are not being protected
recognise and report possible signs of financial, physical or emotional abuse of the client to
an appropriate person
understand the role and responsibilities of legal guardians.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 95 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 4 – Meet administration and information requirements
Tasks 10, 11, 12
Candidate’s name
Assessor’s name
Supervisor’s name (if applicable)
Work activity
Skill Set 4 – Units of competency
CHCINF8B – Comply with information requirements of the aged care and community care sectors CHCADMIN5C – Work within the administration protocols of the organisation
Assessment location
Date of demonstration Time
Instructions for the Assessor
Resources required for this task
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 96 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 4 – Meet administration and information requirements
Tasks 10, 11, 12
Candidate’s name
Is behaviour observed?
During the demonstration or observation of skills did the
candidate?
Regulations Standards and Industry requirements Yes No
Assessor notes
Task 10 – Administration and information
select appropriate form for purpose
complete workplace forms and documents in accordance with organisational policies and procedures
follow organisational policies and procedures for the submission of personal documents
keep information in accordance with organisational guidelines
provide access to information to appropriate individuals
maintain confidentiality and security of information
report breaches of confidentiality to appropriate person
select and use equipment appropriate to the task according to organisational procedures and manufacturer's instructions
store and dispose of equipment and materials in accordance with organisational procedures
deal with issues and problems arising from the operation of equipment in accordance with organisational policies
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 97 of 128 © Department of Education and Training 2009 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 4 – Meet administration and information requirements
Tasks 10, 11, 12
Candidate’s name
Is behaviour observed
During the demonstration or observation of skills did the
candidate?
Regulations Standards and Industry requirements Yes No
Assessor notes
undertake training to use particular equipment as needed
inquiries are responded to promptly according to established procedures
take and distribute verbal and written messages in accordance with organisational policies
use communication equipment in accordance with organisational policies
use appropriate telephone techniques
demonstrate an understanding of the purpose of health/service records
use health terminology and common abbreviations appropriately
Task 11 – Service planning
support the client's preferences when following the service delivery plan
understand how the funding and assessment tools are used in the workplace
report changes in the client’s needs, abilities and circumstances
contribute information for updating the service delivery plan
provide feedback to supervisor about strategies which are effective to meet the client’s needs
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 98 of 128 Version 1, August 2009
Demonstration/Observation Checklist Skill Set 4 – Meet administration and information requirements
Tasks 10, 11, 12
Candidate’s name
Is behaviour observed During the demonstration or observation of skills did the
candidate?
Regulations Standards and Industry requirements Yes No
Assessor’s notes
tell the supervisor when a client refuses to take part in activities in the service delivery plan
Task 12 – Ethics and legislation
demonstrate an understanding of client's rights, duty of care and anti-discrimination laws relevant to work role
recognise and report unethical conduct to an appropriate person
recognise and respond when the client’s rights and interests are not being protected
recognise and report possible signs of financial, physical or emotional abuse of the client to an appropriate person
understand the role and responsibilities of legal guardians
Assessor general comments/observations:
Assessor’s name
Assessor’s signature Outcome (Please Circle)
S (Satisfactory)
NYS (Not Yet
Satisfactory)
Candidate’s signature Date
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 99 of 128 © Department of Education and Training 2009 Version 1, August 2009
PART 2
Section 5
Candidate Information and
Self-Evaluation
It is recommended that candidates be provided with this information before applying for
RPL.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
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CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 101 of 128 © Department of Education and Training 2009 Version 1, August 2009
What is Recognition of Prior Learning (RPL)?
RPL is the acknowledgment of skills and knowledge obtained through learning achieved outside
the formal education and training system and includes work and life experience including paid
and volunteer work and skills attained through leisure pursuits such as musical, mechanical or
linguistic abilities.
RPL recognises any prior knowledge and experience and measures it against the qualification in
which students are enrolled. The individual may not need to complete all of a training program if
he or she already possesses some of the competencies taught in the program.
Why you should apply for RPL
If you apply for RPL and your application is successful you could:
reduce or eliminate the need for any training in skills and knowledge you already have
save time by not needing to attend any or a reduced number of classes and completing
unnecessary work
save money because you will not have to buy textbooks and other learning material
complete your qualification in a shorter time
advance to a higher level qualification in a shorter time if desired.
Some terms you need to understand
It is important that you understand the following term to assist you with your RPL application.
Competence
Competence is the demonstration of skills and knowledge that you have gained through life and
work experiences as well as any training that you have successfully completed that can be
matched against a set of industry performance standards referred to as units of competency.
These units are grouped together to form a specific industry qualification, within the Australian
Quality Training Framework (AQTF).
Each unit of competency is divided into elements (a set of activities that lead to an overall
achievement or demonstration of competence). Each of these elements is further broken down
into a set of performance criteria which give a more detailed description of the skills and
knowledge you need to be able to demonstrate.
Matching your evidence against each of the elements/performance criteria will help you to reach
your qualification more quickly.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 102 of 128 Version 1, August 2009
How to prepare for your RPL assessment
In order for your skills to be formally recognised as part of a national qualification, Assessors
must make sure that you (the candidate) have the required skills and knowledge to meet the
industry standard as specified in the relevant Training Package.
You must be involved in the RPL process so that all the experience, skills and knowledge you
have gained over time can be correctly identified and suitably demonstrated. This evidence is
gathered and used in recognition of all or some of the units for the qualification you wish to gain.
All assessment requirements will be discussed with you in advance and you will be given the
opportunity to ask questions and clarify requirements. Being prepared for the assessment
process and knowing what you need to provide can save you valuable time and ensure that the
RPL assessment is as simple and stress-free as possible.
Here are some tips to make the application process and interview easier for you.
1. Your Assessor will ask you to talk about your work roles and your employment history.
Bring a copy of your résumé. You might like to write down any work you have done in the
past (paid or unpaid) and where this took place.
2. If you have certificates from any training courses you have completed, bring along either
certified copies or the originals to the interview with the Assessor and they can make a copy
of them.
3. Bring along any other documentation that you think would support your claim that you have
done this work over time.
The following is a list of some of the documents you can provide as examples of your work
history:
brief CV
certificates/results of assessment
any licences
tickets held, eg forklift, crane
photographs of work undertaken
diaries/task sheets/job sheets/logbooks
site training records
site competencies held record
membership of relevant professional associations
hobbies/interests/special skills outside work
references/letters from previous employers/supervisors
industry awards
any other documentation that may demonstrate your trade or industry experience or support your claim.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 103 of 128 © Department of Education and Training 2009 Version 1, August 2009
Depending on where you have worked and what the work may have included, you may or
may not have documentary evidence. Do not be put off if you do not have documentary
evidence, as the Assessor will work with you during the assessment process.
4. Think about who you would consider to be your workplace contact or referee.
Is your employer happy to support your aim to become qualified?
Would you feel comfortable if the Assessor contacted your current workplace or previous
workplace/s to validate your skills and spoke to your supervisor/s or employer/s?
5. You will need to supply the contact details of work referees who can confirm your skills in
the industry.
Think about who the best person to confirm your skill level would be.
Think about current or recent supervisors or employers who have observed your work and
who would be able to confirm your previous work skills and experience. The Assessor will
need to contact them.
6. You can speak with your Assessor about other ways you can show your skills for the trade
or industry in which you are seeking recognition.
These could include letters from employers, records of any training courses or professional
development sessions attended, employers or clients in related industries or government
agencies, acknowledgements, workplace forms (as long as there are no confidentially
issues – see below) or any other relevant documents.
Confidentiality issues
It is important that sensitive information is not included as part of your Supporting Documentation
(as identified in Section 6 and any other documentation you wish to use as evidence). You may
need authorisation from your supervisor to use some of your evidence, so it is always best to
check the privacy and confidentiality policies of the organisation. Client names should be deleted
and financial figures or other personal details should be blacked out and made unidentifiable.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 104 of 128 Version 1, August 2009
The four steps in the RPL assessment process
Once your training organisation has provided you with the information you need to apply for RPL,
you need to follow these four steps in order to complete the process.
Step 1 – Self-
Evaluation
Before you decide to apply for RPL you need to assess your current
competence for one or several units of competency.
Complete the candidate information and self-evaluation forms provided
with as much information of your previous work experience as you can.
This will allow for an initial assessment of your experience and a check to
see whether you can demonstrate the required skills and knowledge. You
can discuss this with an RPL Assessor if you want.
You must be able to provide evidence against the elements/performance
criteria for the relevant unit/s of competency.
It is not enough to simply state that you possess the skills and knowledge
required. You must be able to demonstrate competence.
This is your opportunity to provide as much proof as you can of the
variety of experience you have had. You should supply examples of your
work history if you have any. (See Tip 3 above.)
Depending on the trade or industry you have worked in, you may or may
not have documentary evidence available. This should not deter you from
seeking RPL, as your Assessor will work with you throughout the RPL
process.
You will also need to supply the contact details of work referees who can
confirm your skills in the industry.
You will also be provided with a list of suggested evidence that you could
use to demonstrate that you are competent in a particular unit or units of
competency. This list is a guide only. If you have other suitable evidence
to support your claim for RPL then you are encouraged to share this with
your Assessor.
If you do not believe that you have any suitable evidence, then you
should discuss your options with your Assessor.
Once you have completed the self-evaluation and made the decision that
you would like to continue with the RPL process, make an appointment
for an interview and enrol for RPL.
Note: It is possible to gain RPL for an entire qualification.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 105 of 128 © Department of Education and Training 2009 Version 1, August 2009
Step 2 – Enrolment
and interview with
the Assessor
An interview with an Assessor who understands your industry will be
organised for you. They will review – usually with you – the information
and supporting documentation you have provided and match up your
skills to the units/subjects in the qualification.
During your RPL interview, your Assessor will discuss with you your self-
evaluation and any evidence you have provided.
It is at this point that you will be able to identify any previous work
experience and discuss this with your Assessor.
During this conversation, you will be required to answer questions
relating to your work experience. This questioning forms part of the
assessment, as it will identify your current knowledge and skills regarding
the area of industry in which you are applying for recognition.
If you are currently enrolled in a training course relating to this
qualification, it is important that you let your trainer know that you intend
to apply for RPL, then nominate the units you have selected for RPL so
that the required documentation can be processed and your application
can go ahead.
It is at this stage that a decision will be made whether you are able to
proceed to the next step or whether you need to undergo gap training.
Step 3 – Practical
demonstration of
your skills
Your Assessor will organise with you and your employer to conduct a
practical skills test at your workplace (if appropriate) or other suitable
location.
This is your opportunity to demonstrate your level of competence on a
practical level. The assessment will focus on the skills required in the
work activities which relate to the qualification in which you are applying
for recognition.
Your Assessor will identify the skills they want you to demonstrate by
asking you to complete certain tasks.
Step 4 – Provision
of further
supporting
evidence
Your Assessor will need to confirm your previous work experience with
someone (such as your supervisor or employer) who can vouch for your
skills over a period of time.
They will contact the referees you have provided as part of the candidate
information.
Your Assessor may ask you to give your selected workplace contacts or
previous employers the Third Party report to complete. Authentication of
these reports by the Assessor would then be required.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 106 of 128 Version 1, August 2009
After the assessment
After the assessment, your Assessor will advise you of the units of competency you have
successfully completed. You will also be advised whether you have gained the full qualification or
if gaps have been identified during the recognition process. If you do have skill gaps, these may
be addressed through additional training.
If you have any questions during the RPL process, you should contact your Assessor.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 107 of 128 © Department of Education and Training 2009 Version 1, August 2009
Candidate Information Form
You may find it easier to provide the information for the following by attaching a résumé.
Qualification/Industry in which you are seeking recognition
CHC30102 Certificate III in Aged Care Work
Personal details
Surname
First name/s
Any other name/s used
Home address
Postal address (if different from above)
Home: Work: Telephone numbers
Mobile: Fax:
Email address
Are you a permanent resident of Australia? Yes No
Do you need an interpreter to help you with an interview? Yes No
Do you have a disability which we should be aware of? Yes No
Will you need special aids if you are required to undertake a practical assessment? Yes No
Please provide details or special needs so that we can assist you if required.
Current employment
Are you currently employed? Yes No
If ‘yes’, in which occupation are you currently employed?
What is your current job title?
Who is your current employer?
How long have you worked in this job approximately?
year/s month/s
Is this occupation in the same industry as the industry in which you are applying for recognition?
Yes No If ‘no’, go to the next page.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 108 of 128 Version 1, August 2009
If ‘yes’, list some of the main tasks you perform as part of your work that you think are relevant to your RPL application.
If you have further recent industry experience relevant to your application, please attach another sheet or your current résumé.
Rate your knowledge and skills against the qualification/industry relevant to your RPL application.
Industry area: Community Services Yes No Possibly
I think my experience is of a high level.
I think I am skilled to do this job.
I know how to do the work tasks really well.
I can explain my experience and provide documentary evidence.
I have undertaken much of this work without supervision.
Further training
I have attended training courses in this area of work.
If ‘yes’, what training did you undertake? Include date training completed (month, year).
Is there any further information you wish to give in support of your application?
Professional referees (relevant to work situation if not already listed on your résumé)
Name
Position
Organisation
Address of organisation
Phone number
Mobile number
Email address
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 109 of 128 © Department of Education and Training 2009 Version 1, August 2009
Professional referees (relevant to work situation if not already listed on your résumé)
Name
Position
Organisation
Address of organisation
Phone number
Mobile number
Email address
Candidate Employment History Form
(You may attach a current résumé in place of completing this section.)
Period of employment (DD/MM/YYYY)
Name, address
and phone number of employers From To
Position/s held
Full-time Part-time Casual
Description of major duties
1.
2.
3.
4.
5.
Attach additional sheet if required.
Declaration
I declare that the information contained in this application is true and correct and that all
documents are genuine.
Candidate’s signature Date
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 110 of 128 Version 1, August 2009
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CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 111 of 128 © Department of Education and Training 2009 Version 1, August 2009
Candidate’s Self-Evaluation Form
Completion instructions
The purpose of completing the Self-Evaluation Form is to enable candidates who believe that they already possess the competencies, to assess their skills and knowledge against the qualification.
Complete the following pages and identify your capacity to perform the tasks described. Be honest in your appraisal. By completing this self-evaluation you will be identifying the areas where you may be able to apply for recognition.
NB: If this self-evaluation is being used as evidence, your supervisor must evaluate your ability to perform the work tasks. Your supervisor is also asked to comment on your ability to perform these work tasks and verify this by signing each section.
If this self-evaluation is being used only so that you and your Assessor can decide if you should proceed, then it doesn’t have to be verified.
Identify your level of experience in performing each competency/task by using the following:
not well – I do the task but not well.
well – I do the task well.
very well – I do the task really well.
See example below
I have performed these tasks Evidence to support claim Competency/Task
Frequently Never Sometimes
Supervisor
Evaluation Doc No.
Documentation provided (Number and name the document you are providing for easy reference)
Using a computer to enter or change work information or data.
Not Well Not Well
Using personal protective equipment as appropriate to conduct my work safely and in accordance with site and legal requirements.
Well
Well 1 Copy of Company Personal Protective Equipment
Requirements for my job role.
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 112 of 128 Version 1, August 2009
Candidate Self-Evaluation
Candidate’s name Date completed
I have performed these tasks Evidence to support claim Competency/Task
Frequently Never Sometimes
Supervisor
Evaluation Doc No.
Documentation provided (Number and name the document you are providing for easy reference)
Can you identify, assess and control the risks when performing manual handling with a client?
Can you identify, assess and control risks to your personal safety when working with clients?
Can you identify, assess and control infection control risks when working with clients?
Can you report and manage OSH risks in the workplace?
Can you carry out your current job roles and responsibilities and ask for assistance when unable to?
Can you monitor your own work performance so that you can identify your own training and supervision needs where required?
Can you take individual needs of your co-workers into consideration when working with them?
Can you access and use policies and procedures in your workplace and provide feedback to your supervisor when you have difficulty?
Can you communicate in a courteous and effective way with clients and co-workers?
Can you follow workplace instructions and complete reports as required?
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
Page 113 of 128 © Department of Education and Training 2009 Version 1, August 2009
I have performed these tasks Evidence to support claim Competency/Task
Frequently Never Sometimes
Supervisor
Evaluation Doc No.
Documentation provided (Number and name the document you are providing for easy reference)
Can you select and complete appropriate workplace documentation?
Can you follow administrative procedures whilst maintaining privacy and confidentiality?
Can you appropriately select, utilise and store equipment in your workplace?
Do you know how service planning and funding works in your workplace?
Can you state how you identify and respond to a situation where a client’s rights are not being protected?
Can you communicate and work appropriately with people from cultural diverse backgrounds?
Can you encourage participation, define roles and receive feedback from members in a group?
Can you identify report and review incidents of challenging behaviours in your workplace?
Can you implement strategies to reduce inappropriate behaviours of clients?
Can you provide individualised responsive personal care to your clients?
Can you take into account an older person’s changing needs when you provide support to them?
Can you offer support that meets the spiritual, cultural and emotional needs of clients?
Can you offer support that promotes positive ageing of your clients?
Can you offer support to clients to promote their self- esteem, confidence and emotional well being?
CHC30102 Certificate III in Aged Care Work Section 5 – Candidate Information and Self-Evaluation
© Department of Education and Training 2009 Page 114 of 128 Version 1, August 2009
I have performed these tasks Evidence to support claim Competency/Task
Frequently Never Sometimes
Supervisor
Evaluation Doc No.
Documentation provided (Number and name the document you are providing for easy reference)
Can you support a client while they are experiencing loss and grief?
Can you support a client to express their own identity and sexual needs?
Can you provide care that is responsive to the changing needs of clients with dementia?
Can you demonstrate how you uphold the rights and encourage the responsibilities of clients in your
Supervisor’s comments (Please provide a comment on the candidate’s ability to perform the above work task/s.)
Supervisor’s name Position
Supervisor’s signature Date
CHC30102 Certificate III in Aged Care Work Section 6 – Third Party Report and Supporting Documentation
Page 115 of 128 © Department of Education and Training 2009 Version 1, August 2009
Section 6
Third Party Report and
Supporting Documentation
It is recommended that the Assessor verify the third party report with the person who
completes the form to confirm the candidate’s skills in different contexts over time.
This information may be provided at, and form part of, the interview.
CHC30102 Certificate III in Aged Care Work Section 6 – Third Party Report and Supporting Documentation
© Department of Education and Training 2009 Page 116 of 128 Version 1, August 2009
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CHC30102 Certificate III in Aged Care Work Section 6 – Third Party Report and Supporting Documentation
Page 117 of 128 © Department of Education and Training 2009 Version 1, August 2009
Third Party Report (Referee testimonial)
All people who verify your work are to complete the details below to ensure validity. (You may need multiple copies of this form.)
CHC30102 Certificate III in Aged Care Work
Candidate’s name
Referee’s name (Name of person providing this evidence)
Position/title
Workplace
Workplace address
Telephone numbers
Email address
This report was completed: via interview by Assessor independently by referee
Interview conducted by (if applicable)
Date of interview
Instructions As part of the assessment for CHC30102 Certificate III in Aged Care Work, the candidate requires evidence from a third party (employer, supervisor or equivalent). This evidence will be used to validate the candidate’s skills and experience.
A letter of support from the organisation validating a range of tasks performed by the candidate over a period of time is useful in identifying competence.
To whom it may concern
Re: ________________________ who is a ________________________. (insert candidate’s name) (insert industry/job title).
I certify that the above-named person has:
worked at ________________________ for a period of ________________________ (insert name of workplace) (insert length of time).
They have regularly completed the following activities to an acceptable workplace/industry standard within this organisation.
Yes No
I understand the evidence/tasks the candidate has performed on which I am required to comment.
I am willing to be contacted if further verification of my statements is required.
If you would like further information or would like to discuss any of the above, I can be contacted on ____________________________________ (insert phone number).
Yours sincerely
Signature: ________________________________ Date: ________________________
CHC30102 Certificate III in Aged Care Work Section 6 – Third Party Report and Supporting Documentation
© Department of Education and Training 2009 Page 118 of 128 Version 1, August 2009
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CHC30102 Certificate III in Aged Care Work Section 6 – Third Party Report and Supporting Documentation
Page 119 of 128 © Department of Education and Training 2009 Version 1, August 2009
Assessor’s Evidence Summary Sheet The Assessor completes this table during the assessment to record the evidence collected.
It is expected that this evidence summary sheet (or similar) is attached to the evidence.
Candidate’s name
Date
Evidence collected
Unit Code Unit Title
Qu
esti
on
s
Pra
ctic
al
Th
ird
Par
ty
Rep
ort
Oth
er e
vid
ence
Co
mp
eten
cy
dem
on
stra
ted
Core units
CHCAC1C Provide support to an older person Yes
No
CHCAC2C Provide personal care Yes
No
CHCAC3C Orientation to aged care work Yes
No
CHCAC6C Support the older person to meet their emotional and psychosocial needs
Yes No
CHCAC15A Provide care support, which is responsive to the specific nature of dementia
Yes No
CHCCOM2B Communicate appropriately with clients and colleagues
Yes No
CHCINF8B Comply with information requirements of the aged care and community care sectors
Yes No
CHCOHS302A Participate in safety procedures for direct care work
Yes No
CHCORG3B Participate in the work environment Yes
No
Elective units
CHCDIS1C Orientation to disability work Yes
No
CHCCS405A Work effectively with culturally diverse clients and co-workers
Yes No
CHCGROUP2C Support group activities Yes
No
CHCADMIN5C Work within the administration protocols of the organisation
Yes No
______________________________
Assessor’s signature _________________________________________
Assessor’s name
Date: ___________________________________
CHC30102 Certificate III in Aged Care Work Section 6 – Third Party Report and Supporting Documentation
© Department of Education and Training 2009 Page 120 of 128 Version 1, August 2009
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CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
Page 121 of 128 © Department of Education and Training 2009 Version 1, August 2009
Section 7
Mapping of Assessment Tools
This section contains tables with mapping of each of the assessment tools provided, against the
requirements of the units of competency, for the qualification, that makes up this Assessment Kit.
It is important to note that this section is used for validation purposes only.
Whilst all effort is made to ensure that all the unit requirements for each unit are covered the
developers do not give any warranty nor accept any liability in relation to the mapping provided.
NOTE: It is recommended that these assessment Tools be validated prior to using them
for the first time or after any customisation has been made, to ensure they meet the
requirements of the organisation and meet AQTF Standards.
CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
© Department of Education and Training 2009 Page 122 of 128 Version 1, August 2009
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CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
Page 123 of 128 © Department of Education and Training 2009 Version 1, August 2009
Mapping document
Using this document
This document is mapped to the direct sources of evidence required to satisfy competency in this
particular cluster.
Each of the columns reflects the particular tool in use, and the numbers relate to the question
numbers in that tool which support the relevant performance criteria, critical aspects of evidence
or required knowledge and skills in this cluster.
Note: The final column, ‘Supplementary evidence’, refers to any suggested sources of
documentary evidence that the candidate may use to support their application for RPL.
CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
© Department of Education and Training 2009 Page 124 of 128 Version 1, August 2009
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CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
Page 125 of 128 © Department of Education and Training 2009 Version 1, August 2009
Mapping to units of competency
Interview Question Bank
Skill Set 1 – Orientation to working in aged care
Skill Set 2 – Provide care and support
Skill Set 3 – Work with others Skill Set 4 – Meet administration and information
Units of competency
Qu
esti
on
CH
CA
C3
C
Orie
ntat
ion
to a
ged
car
e w
ork
CH
CO
HS
302A
P
artic
ipat
e in
saf
ety
proc
edur
es fo
r di
rect
ca
re w
ork
CH
CD
IS1
C
Orie
ntat
ion
to d
isab
ility
w
ork
CH
CA
C1
C
Pro
vide
sup
port
to
an
olde
r pe
rson
CH
CA
C2
C
Pro
vide
per
sona
l car
e
CH
CA
C6
C
Sup
port
the
olde
r pe
rson
to
mee
t the
ir em
otio
nal
and
psyc
hoso
cial
nee
ds
CH
CA
C15
A
Pro
vide
car
e su
ppor
t, w
hich
is r
espo
nsiv
e to
th
e sp
ecifi
c na
ture
of
dem
entia
CH
CC
OM
2B
Com
mun
icat
e ap
prop
riate
ly w
ith c
lient
s an
d co
lleag
ues
CH
CO
RG
3B
Par
ticip
ate
in th
e w
ork
envi
ronm
ent
CH
CC
S40
5A
Wor
k ef
fect
ivel
y w
ith
cultu
rally
div
erse
clie
nts
and
co-w
ork
ers
CH
CG
RO
UP
2C
Sup
port
gro
up a
ctiv
ities
CH
CIN
F8B
C
ompl
y w
ith in
form
atio
n re
quire
men
ts o
f the
ag
ed c
are
and
com
mun
ity c
are
sect
ors
CH
CA
DM
IN5C
W
ork
with
in th
e ad
min
istr
atio
n pr
otoc
ols
of th
e or
gani
satio
n
1 1,2
2 3
3 1,2,4,5,6
4 3,4,5,6
5 1
6 2,3
7 1,2
8 4
9 3 1,2,3
10 1,3,5
11 2,4
12 1,2
13 3
14 1
15 2,3 2
16 3 1,3,4
CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
Page 126 of 128 © Department of Education and Training 2009 Version 1, August 2009
Skill Set 1 – Orientation to working in aged care
Skill Set 2 – Provide care and support
Skill Set 3 – Work with others Skill Set 4 – Meet administration and information
Units of competency
Qu
esti
on
CH
CA
C3
C
Orie
ntat
ion
to a
ged
car
e w
ork
CH
CO
HS
302A
P
artic
ipat
e in
saf
ety
proc
edur
es fo
r di
rect
ca
re w
ork
CH
CD
IS1
C
Orie
ntat
ion
to d
isab
ility
w
ork
CH
CA
C1
C
Pro
vide
sup
port
to
an
olde
r pe
rson
CH
CA
C2
C
Pro
vide
per
sona
l car
e
CH
CA
C6
C
Sup
port
the
olde
r pe
rson
to
mee
t the
ir em
otio
nal
and
psyc
hoso
cial
nee
ds
CH
CA
C15
A
Pro
vide
car
e su
ppor
t, w
hich
is r
espo
nsiv
e to
th
e sp
ecifi
c na
ture
of
dem
entia
CH
CC
OM
2B
Com
mun
icat
e ap
prop
riate
ly w
ith c
lient
s an
d co
lleag
ues
CH
CO
RG
3B
Par
ticip
ate
in th
e w
ork
envi
ronm
ent
CH
CC
S40
5A
Wor
k ef
fect
ivel
y w
ith
cultu
rally
div
erse
clie
nts
and
co-w
ork
ers
CH
CG
RO
UP
2C
Sup
port
gro
up a
ctiv
ities
CH
CIN
F8B
C
ompl
y w
ith in
form
atio
n re
quire
men
ts o
f the
ag
ed c
are
and
com
mun
ity c
are
sect
ors
CH
CA
DM
IN5C
W
ork
with
in th
e ad
min
istr
atio
n pr
otoc
ols
of th
e or
gani
satio
n
17 1,3,4
18 1,2,3
19 4
20 1,2,3
21 1,2 1
22 4
23 3 2,3
24 3,4
CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
Page 127 of 128 © Department of Education and Training 2009 Version 1, August 2009
Mapping to units of competency
Demonstration/Observation Record
Note: Where an element is listed, all performance criteria are covered, as well as related essential skills, essential knowledge and critical aspects of evidence
Task Number
CH
CA
C1
C
P
rovi
de s
uppo
rt t
o an
ol
der
pers
on
CH
CA
C2
C
P
rovi
de p
erso
nal c
are
CH
CA
C3
C
O
rient
atio
n to
ag
ed c
are
wor
k
CH
CA
C6
C
S
uppo
rt th
e ol
der
pers
on to
mee
t the
ir em
otio
nal a
nd
psy
cho
soci
al n
ee
ds
CH
CA
C15
A
P
rovi
de c
are
supp
ort,
whi
ch is
res
pons
ive
to
the
spec
ific
natu
re o
f de
men
tia
CH
CC
OM
2B
C
omm
unic
ate
appr
opria
tely
with
cl
ient
s an
d co
lleag
ues
CH
CIN
F8B
Com
ply
with
info
rmat
ion
requ
irem
ents
of t
he
aged
car
e an
d co
mm
unity
car
e se
ctor
s
CH
CO
HS
302A
P
artic
ipat
e in
saf
ety
proc
edur
es fo
r di
rect
ca
re w
ork
CH
CO
RG
3B
P
artic
ipat
e in
the
wor
k en
viro
nmen
t
CH
CA
DM
IN5C
W
ork
with
in th
e ad
min
istr
atio
n pr
otoc
ols
of th
e or
gani
satio
n
CH
CC
S40
5A
Wor
k ef
fect
ivel
y w
ith
cultu
rally
div
erse
clie
nts
and
co-w
ork
ers
CH
CD
IS1
C
O
rient
atio
n to
dis
abili
ty
wor
k
CH
CG
RO
UP
2C
Sup
port
gro
up a
ctiv
ities
1 Manual handling 1
2 Personal safety 2
3 Infection control 3
4 Risk management 4, 5, 6 3
5 Workplace involvement 1
6 Review of own performance 2
7 Cooperative work 3
8 Policies and procedures 4
9 Communication in the workplace
1,2,3
10 Administration and information
1,3 1,2,3,4
11 Service planning 2
12 Ethics and legislation 4
13 Cultural diversity 1,2,3,4
14 Group work 1,2,3
16 Personal care 2,3
17 Support older person 1, 2, 3, 4
18 Positive ageing 1 2
CHC30102 Certificate III in Aged Care Work Section 7 – Mapping of Assessment Tools
Page 128 of 128 © Department of Education and Training 2009 Version 1, August 2009
Task Number
CH
CA
C1
C
P
rovi
de s
uppo
rt t
o an
ol
der
pers
on
CH
CA
C2
C
P
rovi
de p
erso
nal c
are
CH
CA
C3
C
O
rient
atio
n to
ag
ed c
are
wor
k
CH
CA
C6
C
S
uppo
rt th
e ol
der
pers
on to
mee
t the
ir em
otio
nal a
nd
psy
cho
soci
al n
ee
ds
CH
CA
C15
A
P
rovi
de c
are
supp
ort,
whi
ch is
res
pons
ive
to
the
spec
ific
natu
re o
f de
men
tia
CH
CC
OM
2B
C
omm
unic
ate
appr
opria
tely
with
cl
ient
s an
d co
lleag
ues
CH
CIN
F8B
Com
ply
with
info
rmat
ion
requ
irem
ents
of t
he
aged
car
e an
d co
mm
unity
car
e se
ctor
s
CH
CO
HS
302A
P
artic
ipat
e in
saf
ety
proc
edur
es fo
r di
rect
ca
re w
ork
CH
CO
RG
3B
P
artic
ipat
e in
the
wor
k en
viro
nmen
t
CH
CA
DM
IN5C
W
ork
with
in th
e ad
min
istr
atio
n pr
otoc
ols
of th
e or
gani
satio
n
CH
CC
S40
5A
Wor
k ef
fect
ivel
y w
ith
cultu
rally
div
erse
clie
nts
and
co-w
ork
ers
CH
CD
IS1
C
O
rient
atio
n to
dis
abili
ty
wor
k
CH
CG
RO
UP
2C
Sup
port
gro
up a
ctiv
ities
19 Meeting needs 1,2,3,4,5
20 Dementia care 1,2
21 Aged care rights and structure
1,3
22 Client welfare 1,2