demonstration workshop on effective communication by icsps

7/30/2019 Demonstration Workshop on Effective Communication by ICSPS

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Institute for Communication Skills and Public Speaking

Email: [email protected] | Web: www.icspsindia.com | Universal Point of Contact: 91-8860572535II CC SS PP SS

ICSPSICSPS or the Institute for Communication Skills and Public Speaking is a blend of

industry and academia in Personal Skills, Communication Skills and Sales Excellence.ICSPS understands that todays mechanics of a changing world incorporates strategicand dynamic personal development standards to stay competitive and edgy.

ICSPS Personal Development programmes in Personal Skills, Sales Excellence andCommunication Skills are designed and built to suit both; an Individuals and an

Organizations needs. Real life strategies, powerful and profitable experiences at their

workshops and trainings are assimilated to make one skilful, developed and trained.

ICSPS dictum of being continuously pursuant explorers of newer ideas and concepts,

methods and models; to adopt and incorporate and to bring about effective outcomes

from trainees, gives them the opportunity to be always renewing and growing so thatthey enable their partners in their business quests and successes.

What does ICSPS do?ICSPS primarily conducts training and workshops on communication and sales

development programs. Our focus is centred on the effectiveness and efficiency brought

about by skills demonstrated around good communication and inter-personalinteractions.

Where do we do it?

ICSPS partners with their clients and conducts the training and workshops at:

On-site and off-site

Star-rated hotels for open house programs

ICSPS Business Centres

Why do we do it?The need for Individuals and Organizations in raising their standards of competitiveadvantage is paramount today in a large market place. And, Communication Skills is the

single most important of all skills. The benefits of good skills are described below forboth individuals and organizations:

Individuals: Communication skills gives you happiness, makes you attractive and confident

You demonstrate with more passion and develop a satisfaction for work and

people

You experience an increased popularity and a successful career starts taking

shape

Simple

uncomplicated

approaches to

training and

learning

Easy and ready

to implement

methods and

techniques.Results that are

immediately

visible.


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You develop self control during tough times and understand others and yourself

Your career, your income, your financial future, your health, your fitness and

your well-being improves subsequently

Organizations: Increased productivity personally and as a group; better feedback enhances the

quality of work

Less time is wasted resolving interpersonal problems between co-workers and

teams

Ideas flow smoothly throughout the organization and problem-solving becomes

so much easier

Less absenteeism from increased workplace satisfaction which results in

positive productivity

Access to business, diplomacy, travel and employment all require you to speak

good English


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100 Minutes on CommunicationDemonstration Workshop on Effective Communication

Program Conducted by David C Linus of ICSPS

Purpose:To corroborate and find links to developing communication skills along three verticals

1. Functional ability

2. Competitive ability

3. Independent ability

The 200 Demonstration Workshops scheduled across the country are an activity based study to

establish the key learning opportunities around communication and how with easy and independentlyapplicable tools, methods and techniques individuals can adopt appropriate approaches with agility.

Program Schedule and Order of Day

S. No. Time Activity / Item

1 15 minutes Ice Breakers and Introductions

2 15 minutes Case preparation for the workshop(A volunteer is asked to give a 2 minute prepared speech and is asked

to give an extempore)

3 15 minutes Recognizing, Identifying and Remedying by engineering solutions

through peer groups on the possible right solutions around the case.

4 15 minutes Application of the right solutions and how it affects communication

which in turn affects our professional occupation thereafter in either

situation Social or Business

5 15 minutes The DIY PDCA method around communication that can be

established as a routine to enhance and develop communication and

standards benchmarked or aspirational.

6 15 minutes Deliberate Self Applicable and Developable Methods, Tools and

Techniques to enhance communication.

7 10 minutes Review case studies to ponder over effectiveness of communication

Ideal Strength of attendees : 10 25

Cost to Company : None (free of charge)

Demonstration designed for : The Demonstration Workshop is open to all levels across function

and hierarchy


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Preface

ICSPS conducted a survey between March 2012 and May 2012 by calling into SMEs across India to

understand if there were any opportunities to plug around communication skills and to establish a general

understanding of how communication affected the overall experience. ICSPS observed that the sample900+ SMEs were all between 2 and 2.5 on a scale of 5 along the following parameters.

1. Greeted Warmly2. Listened Carefully3. Understood My Purpose4. Exercised Discretion5. Tone And Clarity6. Smile In The Voice7. Organizational Knowledge8. Preoccupation

9. Hold Procedures10.Judicious11. Rapport Building12. Composure13. Language Abilities (Hindi / English)14. Message Management15. Call Transfer Etiquette

We verified our findings with other available sources of information and found that the data was correct in

leading us to believe that there is immense opportunity to exploit and harness communication as an

integral part of day-t0-day functions of an SME.

POOR communication directly co-related with POOR performance both internally within an organization

and externally with customers and suppliers/vendors.

Purpose

ICSPS is conducting these 100 Minute Workshops to understand and discover as much as possible the

areas that can be developed for a change and for value that can be EXPLOITED for profit commercially orsocially.

Outcomes from the 100 Minute Workshops:

Technically

Participants will be able demonstrate better communication skills awareness

They will exercise quality command over language and the usage

Become more versatile as a communicator for various situations

Feel

More confident about speaking and communicating with people

Better equipped to handle and manage conflict and negotiations

A sense of preparedness at all times, empowered and informed

Eligibility

SMEs with strengths upto 2oo employees

Participating organizations must have a training area (or one that can be converted)

Internet for workshop activities and illustrations

2 hours of investable time for the workshop any day between Monday and Saturday


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ICSPS Trainings

BUSINESS ENGLISHSpeak the Global Language!

Our Business English program equips your to present your own career, company

/organization (where appropriate) and current management issues; the aspects of acompany's business (e.g. products, services, sales, marketing, finance). Simulate

business meetings, negotiations and business telephone calls. The program equips you

further to present facts and figures, graphs and describes economic and social trendscomparing working habits and cross-cultural issues and, the recruitment practice and

procedures in the market today.

ARTICULATION

Learn to Speak, Be Heard!

Articulation is a Verbal Skill Enhancement program designed to increase the mostsignificant aspect of client interactions. This program will not only help learners exercise

self-discipline but also cultivate a global finesse in business interactions.

Verbal skills are the topmost skills one must have for leverage; these communication

skills and etiquette is essential for their individual growth and aspirations and that of the

organization. Like one is known by the company one keeps similarly an organizations

personality is known by the standards of articulation it demonstrates as a whole and thesum of all communication abilities expressed by every working individual.

Being eloquent and well articulated is what makes for sophisticated organizations that

have the skills and communication competencies at hand to demonstrate and display.These differentiate them among their equals.

11 Habits of High ly Successful Public SpeakersThe World is yours!

The The 11 Habits of Highly Successful Public Speakers at ICSPS (Institute for

Communication Skills and Public Speaking) is for Executives and Corporate go getters. Itis an amazing opportunity for professionals to tap into; as Public Speaking skills is

something you just cant do without today.

The 11 Habits of Public Speaking is your window to the world where you can describejust about every thought and be able to communicate so effectively that little is lots andyou can almost possibly get anything done with only speaking. The 11 Habits is the skill

that allows you this advantage and if you introspect and look for the qualities that makegreat and accomplished people stand out; you will see that Public Speaking is at the

forefront.

Communication Skills is the very intangible Asset you must have today to become a

successful person personally or professionally. Our program is designed in such a way


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that it enables this accomplishment and with self direction and engagement over a

period of time you arrive at and achieve your communication skills objective.

LUMINATIEThe power of a clear and persuasive message!

Luminatie or the Seven Challenging Opportunities of a Clear and Persuasive Message is

an amazing sequence and independent modules put together where participants

understand the Seven Opportunities around Listening more carefully and moreresponsively and be in the present for a fuller and more substantive interaction. Being

able to explain ones communication intent and inviting consent. Further, to be able to

express oneself more clearly and more completely without leaving any communication.

Also, to explore the ability to translate criticisms and complaints into requests.

The opportunities also take one through the mechanics of how to get about asking

questions more "open-endedly" and more creatively. Appreciation, a very importantaspect of communication that is quite ignored and not used optimally and appropriately;

appreciation is an amazing tool that automatically increases the percentage ofinteractions and profitable exchanges. Last but not the least is the most important habitand opportunity of these series which focuses on learning. Make the practices described

in challenging opportunities between 1 and 6 important parts of your everydaycommunication.

CRITICALITYCorrect thoughts for correct actions!

Program Introduction

Making decisions in an atmosphere of increasing time pressure, uncertainty, andconflicting expert opinions creates challenges for any executive. Making leadership

decisions in crisis situations is even more demanding. Critical Thinking focuses onreframing issues so that the right problems are addressed, distinguishing systematic

patterns from random events and identifying acceptable risks in alternative decisions.

The program advocates an educated evidence-based approach to decision making. It

also provides an appreciation of human behavior, emphasizing and demonstrating

human and organizational susceptibility to decision-making biases. By examining the

decision-making process in the context of real-world cases developed specifically for theprogram, you will learn how to examine the assumptions, influences, and biases that can

inform and distort your own decisions. In short, you will discover how to move beyond

those limitations to dramatically improve your ability to make winning decisions for youand your organization.

CRACKER JACKDeliver with Power and Presence!

There Five Sales Habits and Skills will make a Cracker Jack of a salesperson in you. These

Habits repeated over time and exercised with diligence and commitment automatically


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become skills and gets you every sale you want. These are the must have Sales Habits

and skills that need to be mastered before sales professionals reach their full potential.

The Five Critical Sales Habits

1) Managing the Buyer/Seller Equation

2) Planning the Sales Call3) Sales Questioning Skills

4) Sales Presentation Skills

5) Gaining Commitment and Closing

BUSINESS OPERATIONS FLUIDITYEase, Speed and Efficiency!

Business Operations Fluidity is a Business Communication workshop which illustrateshow technology, activity and functional competency around communication elevate an

individuals performance and drives one towards desired results. The program isdesigned to increase most significantly those aspects of communication that facilitatebusiness continuity and effectiveness. The program demonstrates that Business

communication today is beyond the desk and beyond the phone. It is the sum ofintegrations of factors that aid effective Business Communication.

The Program explores and cultivates the 4 most important bands of communication;

namely Speaking, Reading, Writing and Listening. The workshop touches upon thosetools that aid the development of these bands and how with personal effectivenesscombined with technology one can become instant business leaders of their roles.

Being eloquent, polished and well articulated is what makes for sophisticated

organizations that have the skills and communication competencies at hand to

demonstrate and display. These differentiate them among their peers and equals. Theprogram reinforces the points above to make entrepreneurs of individuals so that they

contribute to the larger objective.

BUSINESS FLUIDITYTaking you from Excellent to Exceptional

Business Fluidity (Etiquette) is today by far among the topmost skills one must have for

leverage; these fluidity skills or etiquette is essential for their personal goals and

objectives and the organizations as well. Like one is known by the company one keepssimilarly an organizations fluidity is known by the Business Etiquette it demonstrates as

a whole and sum of all manners expressed by every working individual.

Being well groomed and mannered is what makes for sophisticated organizations that

have the skills and the correct etiquette at hand to demonstrate and display and

differentiate them among their equals. Be the fluid the organization needs at those

times that can separate you from the ordinary.


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Other Programso Professional Written Communication Skills

o Impactful Presentation Skills

o Managing Conflict and Difficult Situations

o Achieving Sales on the Telephoneo Converting Enquiries into Sales

o Successful Selling Skills (Inside Sales)

o Building a Sales Empire - anyone can do it!

Contact Us

For Corporate Programs mail Michelle Jennings at [email protected] Public Workshops and Trainings mail Sharon D'Costa at [email protected]

For General Inquiries mail Josephine Elroy at [email protected]

For Private Tutorials Josephine Elroy at Email - [email protected]

David LinusEmail - [email protected]

Phone: +91-8860572535 | 011-45355667

demonstration workshop on effective communication by icsps

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