deming’s 14 principles w. edwards deming. the deming chain reaction improve quality costs decrease...
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Deming’s 14 PrinciplesW. EDWARDS DEMING
THE DEMING CHAIN REACTION
Improve Quality
Costs decrease because of less reword, fewer
mistakes, fewer delays, snags, better use of
machine time and materials
Productivity Improves
Capture the market with better quality
and lower priceStay in business Provide jobs and
more jobs
Feedback on Deming Seminars
Union Representative“I think our plant is far from this way of management. Management is not willing to change and that’s what it will take”
“Sounds too good to be true…Fear has always been and it will be a factor affecting employee efficiency”
“I think in most cases in the past, management says one thing on the one hand and business goes on on the other”
“The concepts presented in this seminar will have to be implemented by upper management. We have no communication with upper management”
Engineer
Tool setter
Product designer
Create constancy of purpose for the improvement of product an service.
1
Innovation Innovation Put Resources into Research and Education
Put Resources into Research and Education
Continuous Improvement of Products and Services
Continuous Improvement of Products and Services
Invest in Maintenance of EquipmentFurniture and Fixtures, and in New Aids
to Production in the Office and in the Plant
Invest in Maintenance of EquipmentFurniture and Fixtures, and in New Aids
to Production in the Office and in the Plant
McGraw-Hill/Irwin ©2006 The McGraw-Hill Companies, Inc. All rights reserved.
Create constancy of purpose for the improvement of product an service.
Adopt the new philosophy.
2
Cease dependence on mass inspection.
3
Old Way New Way
INSPECT BAD QUALITY OUTBUILD GOOD QUALITY IN
Cease dependence on mass inspection.
End the practice of awarding business on price tag alone.
4
Improve constantly and forever the system of production and service.
5
Institute training and retraining
6
Institute leadership
7
Drive out fear.
8
Break down barriers between staff areas.
9
Eliminate slogans, exhortations, and targets for the workforce.
10
Eliminate numerical quotas.
11
Remove barriers to pride of workmanship.
12
Institute a vigorous program of education and retraining.
13
Take action to accomplish the transformation.
14
Deming’s 7 Deadly Diseases and Some ObstaclesW. EDWARDS DEMING
Lack of Constancy and Purpose
1
Emphasis on Short-term Profits
2
Evaluation of Performance, Merit Rating, or Annual Review
3
Mobility of Top Management
4
Running a company on Visible Figures alone (‘counting the money’)
5
Excessive Medical Costs
6
Excessive Costs of Warranty, fueled by Lawyers that work on contingency fees
7
OBSTACLES (1 of 2)
Neglect of long-range planning and transformation
The supposition that solving problems, automation, gadgets, and new machinery will transform industry
Search for examples
Our problems are different
Obsolescence in schools
Reliance on quality control departments
Blaming the workforce for problem
OBSTACLES(2 of 2)
Quality for inspection
False starts
The unmanned computer
Meeting specifications
Inadequate testing of prototypes
“Anyone that comes to try to help us must understand all about our business”