delivering superior automotive experiencesmagmagroup.co/wordpress/wp-content/uploads/screen.pdf ·...
TRANSCRIPT
Delivering superior automotive eXPeriences The leading UK provider of demonstration fleet management services
A Magma Group Enterprise
autoXP’s core philosophy for over 20 years has been “to deliver the best possible vehicle based brand experiences to our clients,
their prospects, employees and journalists.” We take a personal approach with each of our clients in order to understand their
key business goals, culture and needs before creating a bespoke solution. Our client portfolio consists of leading automotive
manufacturers and leasing companies.
autoXP Background
Since inception in 1989 we have led the industry by innovation
and best use of our skills and experience
We established the Institute of Car Fleet Management
We created the ‘demonstrators as a sales support function’
First Press Fleet under our management
In 1999 we formed the ‘Corporate Fleet Database’ for our fleet telemarketers to proactively place demonstrators
Established Pan European Events and Demo Support Network£PPM
We created and marketed Carcost, the UK’s leading Total-Cost-of-Ownership solution
1990
Whenever we talk to our clients and ask them to identify what differentiates us from our competitors, they always refer to our people, philosophy and attitude. By employing experienced personnel that are aligned with our goals and those of our clients, we can create increased value at all stages of the sales funnel.
We pride ourselves on having earned the industry’s best retention rate in our sector with average client tenure of over 14 years.
Our expertise was recognised by a group of investors led by The Magma Group. Seeking industry, leading solutions, these investors were keen to develop the excellent position already held by the company
Our focus is on continual improvement of procedures and techniques to:• Enhance brand awareness of your product range
• Create the maximum number of sales opportunities possible
• Ensure optimum efficiency & utilisation of your fleet
autoXP success in these areas has been achieved through partnership, a passion for innovation and an intense commitment on attention to detail.
Web-based demonstration booking platform developed
Text Messaging was established in 2011
“Whether it’s running new product launch
programs that build 100’s of pre-launch
demonstrations with corporate prospects or
preparing and delivering high quality vehicles for
key journalists, autoXP has never let us down.”
COmmUnICaTIOnS DIrECTOr, majOr EUrOPEan BranD
autoXP relocated to a new location with 95,000q feet of optimised, covered facilities. Incorporating industry leading, lean management practices
First Pan European new model launch event
2000
2010
Brand Immersion & Sales Focused
Core activities• PDI
• Storage & repair
• accident management
• Demonstrator Handover
• Servicing
Every process of each service we provide is cross
checked against these two values.
COrE aCTIvITIES
EvEnTS
WarranTy
nEW Car HanDOvEr
PrESS
vIP &CELEBrITy
COmPany CarS
CUSTOmEr rELaTIOnS
COrPOraTE / FLEET
CHaUFFEUr
nEW mODEL LaUnCH
“autoXP is the only company that can deliver a complete
integrated solution to a drive programme, from ‘suspect to
demo to sale’. It is invaluable to have that single point solution”
HEaD OF SaLES – jaPanESE PrEmIUm
rECaLL
autoXP is unique in its ability to deliver
demonstration sales programs in different
process configurations depending upon bespoke
client circumstances. No other company
has the specialist, integrated ‘in-house’ core
competencies that are required to design, plan
and execute successful sustainable programs.
Programmes
FrOm PrOSPECT TO SaLE
• minimises logistics costs from demonstrations
• allows dealers to utilise demonstrator vehicles when not allocated to prospect testdrive
• Ensures dealers have direct contact with
prospects to build relationships
CEnTraLISED
EvEnTSEvent-based demonstration campaigns can be very effective in encouraging suspects to engage with a brand for the first time or motivating prospects to re-engage. These events expose target audiences to test drive experiences in an unconventional and therefore memorable and exciting situations. This means that these prospects are more open to dialogue and business conversations.
autoXP blends the art of event design, with hard-nosed business objectives to ensure maximum return from any event programme.
nETWOrK
autoXP has designed programmes that integrate fully with the dealer network to allow manufacturers to run either national or regionally targeted campaigns using demonstrator fleets based within the network rather than at a central location. The benefits of this approach are:
Our lean and centralised hub ensures consistent quality, the greatest flexibility and reliability. The site layout and flow processes have been designed to ensure that vehicles are maintained in optimal condition.
• a small demonstration fleet can be moved regionally with targeted telemarketing prospecting support
• autoXP Crm and closed loop sales processes ensure that prospects have correct sales follow up
….of times to exacting standards. yet we are
still looking to innovate and find better ways
to achieve the same goals of efficiency and
customer satisfaction.
Our quality management system means that we regularly review every single process, KPI and benchmark to ensure that they are driving us forward and improving client rOI.
We never stand still...
“very prompt response, very professional from all contacts. Delivered by
‘alec’ who was an excellent ambassador for mercedez-Benz. Well done all
round. I have already placed my order!”
We never stand still...
a single view of the customer, a single company to manage the whole programme,
a single goal – to help sell more cars.
Total Sales Solution
Our programmes are designed to enable manufacturers to implement structured scalable solutions that can be deployed in different configurations to maximize impact. autoXP has tried and tested integrated processes that help move prospects down the ‘sales funnel’ and ensure that any lead generated is comprehensively tracked and followed up by the appropriate person.
Whilst our Total Sales Solution platform integrates the necessary components and processes within the customer journey, each individual brand will need subtly different approaches to maximize brand ‘fit’ and sales opportunity. We work closely with your marketing, fleet and dealer teams to roll-out.
Ensuring any potential process is rigorously tested and approved before roll out to ensure any potential process or goal misalignment is prevented.
The magma data engine can combine multiple databases from the brand, dealer network, magma or 3rd parties to create a target set of ‘suspects’, either retail, SmE or fleet. Our automotive Intelligence Tm Crm system is used to then control and report on the whole campaign in real time showing both activity and exactly where every single lead is within the process and who is responsible for the next steps to ensure every opportunity is maximized.
“I would just like to say I recieved excellent service from your staff during the demonstration.
I think the use of SmS to advise of the delivery/collection time is a great idea. The
demonstration service offered is the best I have experienced. It is definately a plus factor in
choosing my next vehicle.“
Suspects
Prospects
Engagement & nurture
Programmes
Demo
Experience
Surveys and Satisfaction
Sales leads
Sales
HUnTIng
magma DaTa EngInE
TELEmarKETIng
PrOFILIng
nUrTUrE PrOgrammES
COnvErSIOn
LEaD managEmEnT
DEaLEr TraCKIng
FIELD TEam InTELLIgEnCE
magma aDvanCED rETaILIng SOLUTIOnS
vEHICLE EXPErIEnCE
UTILISaTIOn managEmEnT
vEHICLE PrEParaTIOn
HanDOvEr PErSOnnEL
EXPErIEnTIaL EvEnT & BranD DIFFErEnTIaTIOn
Measurement is a crucial
element to each part of our
process and we have an
online reporting suite that
allows manufacturers to track
the status of any programme,
it’s cost profile and the
results in real time.
• Full time in house training staff
• Dedicated learning and classroom facilities
• Extensive e-learning programmes
• Bespoke, reliable proven system
• Configurable online reporting
• iPad, android and Smart phone friendly
Information technology
On-site product Training
“The person who delivered the car to me was so enthusiastic
about it I ordered one within three hours”
Facilities• State of the art technical centre 2013
• Space available for rapid or major expansion if required
• Entire site now converted to automotive one stop shop solution
• Optimally positioned location
• Selected from short-list of 18 potential sites
• Easy access to m40 and m1
Optimum location
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin bibendum nisi eget ipsum molestie
Technicians trained to OEm standards for all client brands
Environment is considered at all stages of the process
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin bibendum nisi eget ipsum molestie
Product knowledge is fundamental to providing class-leading brand and vehicle experiences. all autoXP brand ambassadors must complete specific knowledge-based learning tasks and meet stringent competency assessment criteria
accessibility to our booking systems, 24 x 7 with mobile technology
Each touchpoint with the customer is key, that’s why we focus on customer service and brand appreciation
magma Executive Strategy: global automotive strategic solutions
Magma Services: Intelligent automotive sales solutions
Magma People: global expertise in automotive experts
21 Century retail: next generation automotive e-tailing
magma Communications: Pr, corporate communications and investor relations
magma Innovations: Early stage technology acceleration
Magma Technology: New product creation and business development
Ignite: Leading edge automotive marketing communications
automotive Intelligence: Industry and consumer insight
Headlineauto: automotive news and Pr stories for UK journalists & OEms
autoXP: Delivering superior automotive experiences
headlineauto.co.uk
PEOPLE
TECHNOLOGYINNOVATIONS
EXECUTIVESTRATEGY
Group strength and SynergySince 2010 autoXP has been part of
the Magma Group..
additional eXPertise
magma is now the worlds largest diversified automotive services group. Over the last 6 years we have been expanding our services to now incorporate business units focused upon delivering operational management, change and excellence for our partners.
magma adds significant skills, processes and systems to the ‘core’ autoXP offering and we leverage our group synergies to create world-class programs for our automotive clients. The autoXP ‘Total Sales Solution’ program incorporates multiple magma group divisions to give brands reassurance of a focused in-house controlled program run by experts.
Magma Group is, and always has been,
flexible, technology rich, fanatical about
robust process and engaged with the very
best talent. We have over 300 years of
global automotive experience in our senior
management ‘brains trust’, that have worked
for over 22 brands on 4 continents.
Magma is:
• automotive business solutions
• game changing concepts and services
• Transformational thinking
• Innovative implementation
autoXP
Unit 3, appletree road
appletree Industrial Estate
Chipping Warden
OX17 1LL
Email: [email protected]
Tel: +44 (0) 1494 471871