delivering knowledge for health shedding light dr ann wales programme director for knowledge...

Delivering Knowledge for Health

Shedding Light

Dr Ann Wales Programme Director for Knowledge Management [email protected]

on…..Knowledge Networks


Overview

1. What is Knowledge Management?

2. Why does it matter?

3. How is it supported?Practical resources and tools:– E-Library– Shared Space

4. Developing a Managed Knowledge Network for NMAHP eHealth


Winston Churchill

‘If you have knowledge, let others light their candles with it’


What is knowledge management?

The way an organisation can leverage the knowledge of its employees, partners and outside experts to support the business objectives of the organisation.

Ackerman et al, 2003

The cultivation of an environment within which people are willing to share, learn and collaborate together leading to improvement. Care Services Improvement Programme, 2006


An organisation’s most valuable resource is the knowledge of its people.


For the NHS….

Performance depends on how effectively its staff can:

• Create new knowledge• Share knowledge around the organisation• Apply that knowledge in practice


Crisis in managing knowledge for health

Advances in medical knowledge – new treatments, procedures, technologies …….

Not matched by equivalent ability to apply knowledge in practice.

• Lack of equal access to new knowledge• Impossibility of keeping up to date with new information –

literature doubles every 19 years.• Delays in publication-distribution chain• Finite capacity of individuals to absorb and apply knowledge


Consequences……(1)

Medical error annually results in 44-98,000 unnecessary deaths in the USA.

“……more people die from medical mistakes each year than from highway accidents, breast cancer or AIDS.”

Medical error wastes up to $29 billion per annum in USA.

USA Institute of Medicine


Consequences……(2)

About 16,000 lives could be saved in the UK annually if all current knowledge of cancer were properly applied.

ICRF Vision for Cancer, 1995


Consequences…… (3)

10% of admissions result in adverse events which lead to patient harm or death.

CMO, NHS England


Managing knowledge effectively

1. Technology networks for managing and sharing knowledge.

2. Human networks (Managed Knowledge Networks):

Human relations, conversation and eliciting tacit knowledge.


www.elib.scot.nhs.uk


E-Library as Technology Network

Access across boundaries

•Disciplines•Sectors•Organisations•Clinical / Non-clinical•Professional/ Patient

Published knowledge base •5000 journals•5000 eBooks•Over 70 bibliographic databases•Tens of thousands of evaluated guidelines, patient information, websites, etc.

•Keeping up to Date•Training and Development•Personalisation


Managed Knowledge Networks (MKN’s)

• Networks of people• Networks of practice• Comprise multiple communities• Access, share, evaluate, apply knowledge in common

area of endeavour.• Fuse explicit (published) and tacit (personal)

knowledge.• Transform knowledge into practice• Drive innovation and culture change


Use

Adapt

Share

Generate / Synthesise

Evaluate

Source –Find / Capture

Analyse need

Knowledge Management

Cycle


Examples

MKN’s Cancer Coronary Heart Disease Mental Health Stroke Diabetes Healthcare Associated Infections Equality in Care Information Governance Remote and Rural Care NMAHP eHealth

Communities(c150) Care Pathway and Guideline Groups Oncology Pharmacists Heart Failure Nurses Community Mental Health Teams Stroke Nurses Forum Infection Control Managers Community Health Partnership Managers Community Hospitals and Intermediate Care Group Patient / Public Involvement Groups NMAHP eHealth Leads


Practical Support for MKN’s

Resources and Tools:

• Specialist e-Libraries

• Shared Space


Shared Space

• Collaborative workspace• Virtual Learning Environment• Community website

• Supports Knowledge Networks • Facilitates sharing of resources and experience.• Supports health and social care staff, patients and

public, in working and learning together.


Menu of options always

available – display depends on your

role

Resources – new

-full list

-search

Discussions

Contacts

-browse

-search

Events and courses

News

NavigationGo back to e-Library


A Managed Knowledge Network for

NMAHP eHealth


Project Objectives

Establish:

An NMAHP eHealth Managed Knowledge Network

- Building on community development to date.

Tools and systems for long-term sustainability and growth:

• Special e-Library – resources for practice• Shared Space – communication and collaboration


Deliverables

By end of September 2007:

• Knowledge and Information Audits• Knowledge Management competencies needs analysis

• Special e-Library for NMAHP eHealth

• Communication and Engagement Plan• Knowledge Management Strategy and Implementation

Plan


Benefits (1) :“From Knowing to Doing”

“The great aim of education is not knowledge but action”

Herbert Spencer

Embed knowledge management in NMAHP:– Working practices– Personal and professional development– Service development / modernisation– Leadership


Benefits (2): eHealth

• Engage clinicians in managing knowledge as integral element of eHealth Strategy.

• Build the knowledge and evidence base for NMAHP eHealth

• Consultation, communication, coordination in eHealth strategy development and delivery.


Benefits (3): Learning and Development

• Learning: Personal ~ Network ~ Organisational• Ownership, responsibility, empowerment

through accessing, sharing and creating knowledge.• Sharing of experience, expertise, good practice,

resources.• Partnership working across Boards and sectors.• Service modernisation through innovation and

cultural change.


Creating a knowledge-sharing culture:Where to start?

• Start to practice it at your level.

• Influence is possible at all levels.

• Put the knowledge-sharing technology in place

• Educate in its effective use.


Managing knowledge effectively

1. Technology

2. People with skills and mindset


“As we let our own light shine, we unconsciously give other people

permission to do the same.”

Marianne Williamson, 1962


Shedding Light

Dr Ann Wales Programme Director for Knowledge Management [email protected]

on…..Knowledge Networks

delivering knowledge for health shedding light dr ann wales programme director for knowledge...

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