delivering customer delight - parafest10
TRANSCRIPT
![Page 1: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/1.jpg)
Delivering Customer Delight Improving self-service whilst reducing cost
Jon Landau – Director Customer Engagement, Huddle.net
![Page 2: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/2.jpg)
![Page 3: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/3.jpg)
![Page 4: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/4.jpg)
When the Myspace generation goes to work
• Teen punk swearing
![Page 5: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/5.jpg)
Some of Huddle’s clients:
![Page 6: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/6.jpg)
![Page 7: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/7.jpg)
• Who are our customers?
• What are they going to pay us?
• How are we going to train them?
• How are we going to support them long term?
![Page 9: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/9.jpg)
Server / On Prem Web / Cloud
Integrated / Enterprise Suite
Point Solutions
![Page 10: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/10.jpg)
![Page 11: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/11.jpg)
![Page 12: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/12.jpg)
![Page 13: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/13.jpg)
![Page 14: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/14.jpg)
![Page 15: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/15.jpg)
![Page 16: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/16.jpg)
Stats
Jan - Apr 2010
Page Views 64511
KB Articles Viewed 11257
KB Searches Performed 5427
Files Downloaded 1188
Visits 29717
Service Requests 1549
![Page 17: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/17.jpg)
![Page 18: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/18.jpg)
• 73% of customers feel they have enough training & support to use Huddle effectively
• 78% of customers would recommend Huddle to other internal teams or a client/supplier
(i.e. great, but much more to do!)
![Page 19: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/19.jpg)
* artists’ impression
![Page 20: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/20.jpg)
![Page 21: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/21.jpg)
![Page 22: Delivering Customer Delight - ParaFest10](https://reader030.vdocuments.us/reader030/viewer/2022032514/55d532abbb61eb01558b45b7/html5/thumbnails/22.jpg)