simple steps to customer delight
DESCRIPTION
Delighting your customers is more important than ever. Think about the impact of social networking and how quickly you receive negative information about your company. Think about how many brands have either exceeded or dwindled since social networking has increased. By exceeding all expectations with the simple steps to customer delight you will be on the path to stronger customer retention and business growth.TRANSCRIPT
Simple Steps to Customer Delight
By Stephanie Orange
Surprise your custom
er
“Wow!”
Go the extra mile for them
Be OUTSTANDING!
“You’ve exceeded my expectations!”
Get an Emotional response
92% of customers considerWord of mouth the most
RELIABLE resource
Because…
Happy customers = $
5% retention can = 25-100%PROFIT
New customers cost 4-9x as much as an
existing one
So, what are you doing to keep your customers
happy?
And, what are your customers saying
about you?
Any questions?
Information Stock images from http://www.sxc.hu/
Information from http://en.wikipedia.org/wiki/Customer_delight
Contact me via Linked In
http://www.linkedin.com/profile/view?id=13978453