delivering bam & bpm with run-time integration

04/08/23Interface 5 prepared by Shane Gabie

Delivering BAM and BPM With Runtime Integration

Interface 5 Business Process Analytics FrameworkPrepared for the WFMC by Shane Gabie


Business Process Analytics Framework

• Schema for raw metrics from running processes• Two levels of capture

– Process level– Activity level

• Defines format for raw metrics• Sets up relationship to process definition (XPDL)• Vendor agnostic & tool suite agnostic

– Multiple vendors & multiple tools participating

• Instances of BPAF tell us– What process and activity instances ran– What was/is their status– How long did each take


Purpose

• To perform process analytical and statistical analysis

• Governance

• Instances of BPAF tell us:– How is the process performing over time?– How are the activities performing over time?– Are there bottlenecks, if so where?– Are there relationships between the data and process/activity

performance?– Are there relationships between volume and process efficiency?– How does staffing affect efficiency?– Where do we concentrate our process improvement efforts?– What is the cost of inefficiency?


Process Design Process

• Overall process for process design and execution– Model as is– Model/design to-be design– Perform simulations– Modify and complete to-be design– Export to workflow engine– Execute– Monitor– Export metrics and perform analysis– Modify and complete to-be design

Where Does BPAF Fit In


The Vision

Workflow Execution

Process Surveillance

OrBAM

MetridStatistical Analysis

Process Modeling

AutomatedXPDL/Web Service

ECM Portals

AutomatedXPDL/Web Service Content

KnowledgeWorkers

ProcessMetrics

Instance Data

ProcessAnalysis


StrategicAlignment

StrategicAlignment


AutomatedXPDL

CSV, Excel?


Business Models /

Development

Technical Models / Blueprints

Simulation

Infrastructure

Business Activity

Monitoring

Analysis

PLANDEVELOP

EXECUTION

ADJUST

Monitor & Measure

Performance Management Life Cycle


Business Activity Monitoring

• Enterprise level software

• Monitors business processes during execution on computers or other electronic media

• Monitors events associated with specific activities in a running process (DMReview)

• Sends alerts when a process needs intervention

• Always interested in long running processes

• Can be separate from execution engine

• Can be integrated with workflow engine


BAM Dashboard

Courtesy: HP OpenView


BAM Event – What Is IT

• An event is some occurrence which changes the state of a process or activity

• An event is data

• An event brings with it new data and knowledge of old

• Happens at a point in time

• Tied to an activity or process instance

• Example– (Name, Balance, Ovrdrft_Cvrg) (J. Smith, -3,000., 1000)


Analytics

• Must have visibility into process behavior to get road map for improvement– Can’t hit what you can’t see

• Process tuning/efficiency is never ending

• Technology changes require process changes– But what is the impact

• Will a new software system help

• What are the costs in real terms of processes

WhyAnalytics and Monitoring


Analytics and Monitoring

• Only long running processes are of interest

• Were looking at minutes, hours, days, weeks…

• People oriented

• Machine oriented when collaboration with people processes– Ex: UPS delivers packages by plane to airports where

humans load and offload

• If it takes real time fix your process

• If it takes milliseconds – fix your CPU

What


The Value of Integration


Why Integrate?

• XPDL is tool agnostic

• Different vendors offer different capabilities– Process modeling– Simulation– Workflow and ECM execution– Business activity monitoring– Statistical analysis– Business intelligence


BPAF References XPDL

• Processes and activities reference XPDL definition in two ways

• ID• Name

• <xs:attribute name="ProcessDefinitionID" type="xs:NMTOKEN" use="required"/>

• <xs:attribute name="ProcessName" type="xs:string"/>

• <xs:attribute name="ActivityDefinitionID" type="xs:NMTOKEN"/>

• <xs:attribute name="ActivityName" type="xs:string"/>


Activity Lifecycle

Open

SuspendedInactive

Created

Ready

Reserved

In Progress

Ready

Reserved

In Progress

Closed

Completed

Failed

Error

Exited


Monitoring Alone is not Enough

• Monitors may not be able to capture every event change– May depend on incoming data and rules to interpret it– May be internal to execution engine (more flexibility)

• Dashboards show you what’s wrong by instance

• Dashboards to not tell you why

• We require a framework of monitoring, analysis, traceability, and impact analysis– Analysis – statistical, BI– Traceability – how is process tied to infrastructure– Impact analysis – if I change “this” what will happen


Future State, What to Solve

What can I do to respond

quickly to new business

requirements?

How do I ensure my business processes run smoothly?

How do I align IT and business

goals?

How do I prove the value of IT to the business?

How can I be sure critical

business services are reliable and available?

How can I get real-time data on critical business processes?

IT Management Business Management


Questions?Interface 5 Business Process Analytics Framework