delight 2015 : imagining care anywhere
TRANSCRIPT
Imagining Care AnywhereThe power of provocation
Jennifer Liebermann, MBA, MPH @jenliebermann
Director, Garfield Innovation Center
Kaiser Permanente
Mike Holland, MS @jmichaelholland
Director, Innovation and Advanced Technology
Kaiser Permanente
Meet the Montgomery Family
They live in the future
Leo, 68retired contractor
Rosemary, 62payroll clerk
KateLeo & Rosemary’s daughter,
Lives in San Francisco
GaryKP Navigator
Henry, DNPNurse Practitioner on
Dr. Silver’s team
Dr. Gordon SilverLeo’s Primary Care
Physician
Meet the Care Team
• 10 million members
• 7 regions in 8 states + DC
• 32 hospitals
• 621 medical offices
• 18,000 physicians
• 175,000 employees
KAISER PERMANENTE
Garfield Innovation Center
Our mission is to inspire the people of Kaiser Permanente to envision the future of health and empower them to create it.
Imagining Care Anywhere
THE QUESTION
How might we inspire innovators to
envision the future of care outside our
clinics and hospitals?
ACTIVITY HIGHLIGHTS
Developed 3 member/family stories: Gina
(maternity), Leo (Medicare), and Marcus
(millennial)
Design and installation of interactive
exhibits and digital experiences illustrating
the whole-life member journey
Prototyping of future technologies
Imagining
Care Anywhere®
Delivering
Care Anywhere
Ph
oto
: U
SA
G C
am
p H
um
ph
rey’s
Immersive Tours
Imagining Care Anywhere: Living Prototype
Mobile Exhibits
Digital Experience
External Feedback
• Health 2.0
• mHealth
• HIMSS
• National Hospital Executives
• America’s Health Insurance Plans (AHIP)
• Institute for Healthcare Improvement (IHI)
• American Institute of Architects (AIA)
• Innovation Learning Network
Hawaii Permanent Medical Group Professional Development Day
National Coalition of KP Unions
Human Resources Strategy Team National Diversity Conference
Jobs of the Future Committee National Nursing Leadership Council
Kaiser Permanente's Information Technology Leadership Summit
National Quality Conference
Kaiser Permanente North West Leadership Meeting Clinical Operations Re-Design
Labor Management Partnership Meeting Unit Based Teams Conference
Marketing and Sales Innovation Conference Southern California Permanente Medical GroupBoard Meeting and Leadership Development
Springboard
“The future
belongs to
those who
prepare for it
today”
- Malcolm X