DEFECT TRACKING TOOL

Abstract:

DEFECT TRACKING SYSTEM is a basic, yet fully functional web based error or

Bug Tracking system that the organizations may use as a framework to create an

expanded system or use 'as is'. It is beneficial for small teams working on software

projects or manufacturing processes and handling service centers.

The proposed defect tracking system deals with the CUSTOMER SERVICE

DEPARTMENTS for efficient customer management with an instant response

mechanism and delivery concept. The proposed Defect Tracker can be used by all team

members to coordinate their work, and to make sure that reported bugs and enhancement

requests won't be forgotten and handled effectively and efficiently. A company can use

the defect tracking system to enable its QA Engineers, Development Engineers, and

Customer Support to report bugs; and Marketing, Product Managers to file enhancement

requests.

Managers can obtain status, reports, charts and graphs showing trends and

problem areas. Issues that are not taken care of in time will automatically be escalated.

Everyone involved can obtain the instantaneous status, automatic notification,

reports,;and share knowledge and information. Their clients and partners can report

problems directly, and obtain status, notification, etc. in a “self-service” manner.

The proposed system will thus deliver up-to-the-minute defect status handling

system and response status to the site members everywhere to foster better faster

communication and collaboration, and automatically manages these issues to resolution.

As a result, this increases productivity, improves the quality of products, and increases

customer satisfactions level.

FRONT END: ASP.NET

BACK END: SQL SERVER