“Defeciencies in Service”

under Consumer Protection

act,1986

Presented by- Aditya KashyapPresented by- Aditya Kashyap

A Strange Case of Dr. Jekyll and Mr. Hyde

A Strange Case of Dr. Jekyll and Mr.

Hyde

“Deficiencies in Service” under Consumer Protection

Act, 1986

Aditya KashyapRoll no. 16183

Group no. - XXXI

Definition of “Deficiency”

Sec. 2(1) g defines “ deficiency” in service as :

“deficiency” means any fault, imperfection, shortcoming or

inadequacy in the quality, nature and manner of performance which

is required o be maintained by or under any law for the time being

in force or has been undertaken to be performed by a person in

pursuance of a contract or otherwise in relation to any service;

Concept of deficiency

i) Qualityii) Natureiii) Manner

of performance

Which is required to be maintained

OR

Has been undertaken to be preformed by a person

a) By Lawb) Under

any Law

a) In pursuance of a Contract

b) Otherwise

i) Faultii) Imperfect

ioniii)Shortcomi

ngiv) Inadequa

cy

Exceptions to the definition

The definition specifically excludes two types of Services, namely :

Service rendered “ free of charge”Contract of Personal Service

Airways(Relevant Act : The Carriage by Air Act 1972

Denial of SeatChange of Schedule

Refund of lost TicketsFood aboard

Delay in flight

Case Laws :- 1.2.

Banking(Relevant Acts : Banking Regulation Act

1949 Reserve Bank of India

Act 1934)Payment of ChequesIssuance of DraftGranting of Loans

Fixed DepositsTransfer of funds

Liability for the Locker

Case Laws :-

1. 2.