DEDICATIONS

Internship Report on Sui Northern Gas Pipeline(SNGPL)

Regional Office Abbottabad

Submitted by

Bilal Ahmad KhanRoll # F-051-2012Supervised by

Sardar Muhammad Arshad

Governement Postgraduate College of Management Sciences Abbottabad

SESSION

2012-2016Internship Report on

Sui Northern Gas Pipeline(SNGPL)

Regional Office Abbottabad

Submitted by

Bilal Ahmad Khan

Roll # F-051-2012Supervised by

Sardar Muhammad ArshadThis internship report is submitted in partial fulfillment of the requirements for the degree of Master of Business Administration awarded by Hazara University, Mansehra

Governement Postgraduate College of Management Sciences Abbottabad

SESSION

2012-2016Government College of Management Sciences MandianAbbottabad

Approval SheetApproval Committee

1. External Examiner

Mr. ___________________________________Signature_______

2. Supervisor

Sardar Muhammad Arshad Signature________

Assistant Professor3. Head of Department

Prof. Mushtaq Ahmad Signature________

PrincipalDEDICATIONS

I will dedicate that to my lovely parents, especially to my father who is now not in b/w us. But today, WHAT I AM? Is due to my father who gave me moral support & strength in each moment of life. He did a lot of for me & now when he is not alive, I want to do something as such due to which people could remember his name with great respect. My father was a great Journalist. He earned a lot of name & respect in his whole life life. I feel an honor to be a daughter of such a great & dynamic personality. I will also feel honor in dedicating that to my most loving, caring & sincere friend NISHAT, without the help of which I could not achieve that target in a best way. I will also dedicate it to my teachers for their moral supports & enthusiasm.

TABLE OF CONTENTChapter 1

1

1 - INTRODUCTION TO REPORT

1 1.1 Background of the study

1 1.2 Purpose of the study

1 1.3 Objectives of the internship

1 1.3.1 Academically

1 1.3.2 Professionally

1 1.4 Scope of the study

2 1.4.1 Limitations

2 1.4.2 Delimitations

2 1.5 Methodology of report

2 1.5.1 Primary data

2 1.5.2 Observations

2 1.5.3 Secondary data

3 1.6 Scheme of report

3 Chapter 2

4

2.1 Introduction to the SNGPL

4 2.1.1Historical Background of SNGPL

4 2.2 Corporate Profile

6 2.3 General information

7 2.4 Location of the office

8 2.4.1 About management & staff of ABBOTTABAD office

8 2.4.2 Areas of work

8 2.4.3 Functioning of different departments of SNGPL

9 2.5 Facilities provided to the consumers

12 2.5.1 Getting new connections

12 2.5.2 Correction of wrong utility bills

12 2.5.3 Round the clock there is an emergency team

13 2.5.4 Replacement of defective meters

13 2.6 Organizational structure of SNGPL

13 2.7 Regional establishment of SNGPL

14

2.8 Core values

15 2.8.1 Vision

15 2.8.2 Mission

15 2.8.3 Commitment

15

2.8.4 Courtesy

15

2.8.5 Responsibility

15 2.8.6.1 Competence

15

2.8.6.2 Integrity

15Chapter 3

16

HUMAN RESOURCE MANAGEMENT (HRM)

163.1 Basics of management

16

3.1.1 Overview of HR policies & practices in SNGPL

16

3.1.2 Job analysis practices of the organization

17

3.1.2.1 Job analysis

17

3.1.2.2 Job analysis method

17

3.1.3 Job description

17

3.1.4 Job specification

18

3.1.5 Job performances evaluation

18

3.2 Demand forecast analysis

19

3.3 Basic HR functions

20

3.3.1 Selection & Recruitment policy

20

3.3.2 Recruiting sources / procedure

20

3.3.3 Internal / external recruiting

20 3.3.4 Advertisement

21

3.4 HRM selection efforts

21

3.4.1 Selection process of SNGPL

21

3.4.2 Selection devices

22

3.5 Orientation of new employees

22

3.5.1 New employee orientation

22

3.5.2 Role of HRM in orientation & socialization

22

3.6 Development function

23

3.6.1 Training & development

23

3.6.2 Sui Northern Gas Training Institute

23 3.6.3 Employee training & development

23

3.6.3.1 Pre- Service training

24

3.6.3.2 In Service training

24

3.7 Motivation function

24

3.7.1 Performance management system of the SNGPL

24 3.7.1.1 Basic objectives of the PMS

24

3.7.1.2 PMS frame-works -

24

3.7.1.3 PMS purpose

25

3.7.1.4 PMS of SNGPL is divided into three parts

25

3.7.1.5 Procedural route Map

26

3.7.1.6 Final performance review

26

3.7.2 SNGPL criteria for career development promotions

263.8 Compensation management system of the SNGPL

27

3.8.1 Job evaluation

27

3.8.2 Pay structure in SNGPL

27

3.8.2.1 Deductions

27

3.8.2.2 Revise of salary

27

3.8.3 Incentives

27

3.9 Maintenance function

28

3.9.1 Benefits Administration

28

3.9.1.1 Keep record of presence, leaves & absence

29

3.9.1.2 Insurance claims

29

3.9.1.3 Medical facility

29

3.9.1.4 Detail of medical facility

29

3.9.1.5 Medical facility to executive staff

30

3.9.1.6 Medical facility to subordinate staff

30

3.9.1.7 Enlist to de list company doctors

30 3.9.1.8 Transportation dealings

30 3.9.2 Voluntary benefits

30

3.9.3 Retirement benefits

31

3.9.4 Golden hand shakes

31

3.9.5 Society security

31

3.10 General Administration

31 3.10.1 Occuptional Health & Safety

31

3.10.2 Employee privacy at SNGPL

32

3.10.3 Employee counseling

32

3.10.4 Employee disciplining

32

3.10.4.1 Procedure for disciplinary actions

32

3.10.4.2 Removals from service ordinance 2000

33

3.10.5 Penalties & Punishments

34

3.10.5.1 Suspension

34

3.10.5.2 Punishments

34

3.10.5.3 De Novo Enquiry

34 3.11 Unions

35 3.11.1 Registration procedure

36

3.11.2 Union management relations

36

3.11.3 Collective bargaining

37

3.11.4 Communication mechanism of SNGPL

37

Chapter 4

38SWOT ANALYSIS OF SNGPL

38

4.1 Strengths

38

4.1.1 Sole distributor

38

4.1.2 Vast experience

38

4.1.3 Large number of customers

38

4.1.4 Employee benefits

38

4.1.5 Public limited company

39

4.1.6 Large Network

39

4.1.7 Strongest capital structure

39

4.1.8 Public confidence

39

4.1.9 Attractive compensation packages

39

4.1.10 Easy access to the customers

39

4.2 Weaknesses

39

4.2.1 Human Resource Management

39

4.2.2 Relating to consumers

40

4.2.3 Relating to co-workers

41

4.2.4 Relating to executives

42

4.3 Opportunities

42

4.3.1 Joint ventures

42

4.3.2 Conduct large workshops for training & development

42

4.3.3 Government supports

42

4.3.4 Better competitive position

43

4.3.5 Experienced management

43

4.4 Threats

43

4.4.1 Globalization

43

4.4.2 Privatization

43

4.4.3 Political instability in the country

43

4.4.4 Growing technological advancement

43 4.4.5 Major problems observed

44

4.4.5.1 Wastage of time

44

4.4.5.2 Reward system

44

4.4.5.3 Employee involvement

44

4.4.5.4 Office setting

44

4.4.5.5 Low customer-satisfaction

44

Chapter - 5

45CONCLUTIONS & RECOMMENDATIONS

455.1 Conclusions

45

5.2 Recommendations

45

5.3 Just In Time staffing

47

5.4 Equal distribution of work

48

5.5 Job rotation

48

5.6 Promotion on merit

48

5.7 Refresher courses

48

5.8 Improvement in appraisal system

48

5.9 Reward system for performance

48

REFERANCES

49

SNGPL Interim Review Form

50

ANNEXURE A

53 ANNEXURE B

54

ANNEXURE C

55

ANNEXURE D

55

ANNEXURE E

56ACKNOWLEDGEMENTAll praise to ALLAH. First & foremost I thank ALLAH, the Generous, for having finally made this effort a reality. I praise Him because if it were not for His Graciousness, it would never materialize.

Im extremely grateful to my teachers for their support during my study. They spent a lot of valuable time with me & gave all the related information & expertise very generously about related courses. Then, I acknowledge all the employees of SNGPL for extending their co-operation & friendly behavior.

This project would not be possible without the co-operation & support of a number of individuals. I pay special thanks to respected Mr.Murtaza Ali Tanoli (Admin Officer), Mr.Kashan Nadeem (Senior Supervisor Admin Transport), Mr.Abid Gul (Senior Supervisor Admin medical), and Mr.Noor (Senior Supervisor Admin Attendance). Who provided me the opportunities & guidelines regarding my daily working & report?

With the support & encouragement of all the members with whom I work & learn, I enhanced my personal skills, accelerating capabilities & understanding better human relations & communications skills. The future of my aims is to be educated & skillful In human recourses management & administration looking very bright.Noman TahirEXECUTIVE SUMMARYThis report is conducted to study & critically analyze the important aspects of the HRM Directorate of SNGPL. As HRM is an important function of management because every organization consists of people & if that people are being managed in a better way, then an organization can attain its goal & objectives effectively & efficiently. I would say that HRM is crucial an organization.

Besides the degree requirements internship has a significance role ones career. It means to polish the theoretical knowledge. It fills the gap b/w theory & practice.This internship was an enjoyable experience for me. I faced a bundle of hurdles during my internship at SNGPL but gradually I handled it courageously.The importance of internship cannot be denied because it fills the gap b/w theory & practice. Further more through internship an internee becomes aware of organizations culture, rule, regulations & code of conduct etc. I come to know that SNGPL has a well-established HR & Admin Directorate that is why I selected SNGPL to enhance & boost up my understanding & capabilities regarding HRM.CHAPTERS

Chapter-1:

It includes introduction, objectives, scope, methodology & scheme of report.Chapter-2:

It includes introduction of SNGPL, its location, facilities, structure & core values.Chapter-3: It includes basics of management, HR function, selection efforts, development,

Motivation & maintenance functions Chapter-4:

It includes strengths, weaknesses, opportunities & threats of SNGPL.Chapter-5:

That chapter includes Conclusions & Recommendations.