Annual Report 2018-2019

DAYA COUNSELLING CENTRE

The past year has been a rich period of challenge and change, growth and gratitude at Daya Counselling Centre.

The need for mental health resources in our community has continued to increase—and despite a decrease in the funding available — Daya has found creative ways to respond. Indeed, we are proud to share that we have increased the number of counselling sessions offered and decreased the average wait for service for the second year in a row!

In the past year we have expanded our internship program and developed new training programs for counsellors/psychotherapists. And (of course!) we have continued to offer short-term counselling, single session counselling and a trauma-sensitive yoga program.

Whether a client is able to pay for counselling, is funded by a community partner or requires the subsidized service our donors so generously support, Daya offers the highest quality professional psychotherapy to all who enter our agency. In 2018-19, Daya’s counsellors helped 1,387 individuals, couples and families develop the tools to heal and become their best selves — better parents, warmer friends, healthier family members and more engaged members of the community.

Daya has not done this alone! The successes we celebrate at Daya are truly the successes of all those who share our values and support our work. We would like to take this opportunity to thank our clients, staff, counsellors, Board of Directors, financial contributors and community partners. Each person contributes to the wellbeing of our community in unique and important ways and we would not be where we are without all of you.

Lisa Bitacola Rebecca Machado Chair, Board of Directors Executive Director

Planting Seeds ● Nurturing Growth ● Transforming Lives

Financial Statement 2018-2019

Revenue 2018-19 2017-18

Purchase of Service $249,303 $279,442

United Way Elgin Middlesex 121,741 120,208

Client Fees 215,672 176,663

Fund Development & Donations 21,826 55,025

Bereavement Services 5,688 15,313

Special projects and events 5,068 5,359

Interest 1,422 555

TOTAL $620,720 $652,565

Operating Expenses

Salaries, counsellor fees, benefits $510,653 $499,514

Rent 48,029 41,953

Program delivery 28,215 44,603

Fund development 0 0

Professional fees 18,375 3,326

Bereavement services 5,688 13,802

Professional development 7,681 7,240

Other 6,427 5,465

TOTAL $625,068 $615,183

(Deficit) Surplus ($4,348) $37,382

This is a summary of details in the 2018-2019 financial statements audited by Valente CPAs, LLP

Counsellors

Anne Toth Ashley Elsie-McKendrick Carey Main

Da Qing Wang Elizabeth Hardy Emily Carrothers

Jennifer Carscadden Kelly Appleby Kevin Elliott

Laura Béres Leah Brown Leanna Zeyl

Marg McGill Marietta Minett Nidaa Khalil

Ramona Fernandez Robin Koop-Watson Sally Cozens

Shelley Myer Stewart Smith

Susan Abercromby Terri-Lynn Oliver

OUR PEOPLE CLINICAL AND ADMINISTRATIVE TEAM

Administration

Andrea Cole Kelly Greene Jeff Coombes

Rawaa Shubbar Rebecca Machado

Lisa Bitacola—Chair Julie Maltby

Jennifer Wall—Vice Chair Lindsay Reid

Melissa Jean—Treasurer Mary Jansenberger

Greg Smith Meg Lewis

Jaclyn Cairns Tayfun Atasoy

BOARD OF DIRECTORS

Our dedicated team of reception volunteers create a welcoming experience at Daya when our reception staff are away from the desk. These committed volunteers also make reminder calls, helping clients to keep track of scheduled appointments in the midst of other challenges.

We offer deep thanks to Farha, Iqra, Lauren, Shivani, Marisa, Hend and Radhika for hundreds of hours of client-centered support!

Daya welcomed nine graduate students and four post-graduate interns in 2018-19.

Daya’s internship program helps novice clinicians to hone their skills under expert supervision while simultaneously supporting individuals in need and contributing to community wellbeing.

We know that Alexandria, Alex, Alyson, Corinne, Eden, Erin, Gillian, John, Katie, Krystal, Martha, Ty and Vanessa will go on to do great work in our community and beyond!

VOLUNTEERS

INTERNS

1,387 individuals, couples or families attended counselling at Daya

9,207 appointments were offered

4,107 sessions were fully or partially subsidized by donations and grants

3,250 appointments were funded by a referring agency

38% of our clients were 29 years of age or younger

60% of clients worked to address conflicts in relationships or to resolve troubling family dynamics

38% of service focused on helping clients cope with the effects of trauma, abuse or neglect

64% of Daya’s clients asked for help with depression, anxiety or another diagnosed mental illness

SERVICE SNAPSHOT

SPOTLIGHT: SUPERVISION

In 2018, Daya received support through the Smart and Caring Community Fund at London Community Foundation. Daya turned this $1,350 grant into 1,339 counselling sessions (a $66,305 value)! How did we do that?

The grant funded training in clinical supervision for one team member, who then created a Clinical Supervision Workshop and shared the training with seven counsellors at Daya.

With a greater number of trained clinical supervisors, Daya expanded our Internship Program from 3 to 6 Masters-level students in the previous year to 13 interns in 2018-19!

These skilled interns offered our community 1,339 counselling sessions in 2018 (778 more sessions than could be provided by a smaller group of interns in 2017).

Through supervision, clients received the exemplary standard of service offered by any Daya counsellor.

Daya also welcomed 5 clinicians from our community to the Clinical Supervision Workshop. They enhanced their skill and confidence as clinical supervisors, expanded the number and quality of internships offered and increased service to the community beyond Daya.

Calvary United Church

Chalmers Presbyterian Church

Congregation of the Sisters of St. Joseph in Canada

Riverside United Church

St. George’s Presbyterian Church

Valleyview Mennonite Church

DONOR FAITH COMMUNITIES

Across Languages

ATN

Church of Jesus Christ of Latterday Saints

City of London/Ontario Works

Fanshawe Community Employment Services

Goodwill Career Centre

Ministry of the Attorney General

REFERRING PARTNERS

Thank you to our donors and funders including:

Individual/anonymous donors

Modo Yoga (formerly Moksha Yoga)

Paul and Suzanne Manders Family Fund at London Community Foundation

Smart and Caring Community Fund at London Community Foundation

United Way Elgin Middlesex

THANK YOU TO OUR COMMUNITY OF SUPPORT!

141 Dundas Street, 6th Floor

London, ON N6A 1G3

519-434-0077

info@dayacounselling.on.ca

www.dayacounselling.on.ca