Central  Maine  Power:  Transforming  the  Customer  Experience  with  

AMI  Laney  Brown  

Director,  Smart  Grid  Planning  and  Programs  Iberdrola  USA  

American Recovery and Reinvestment Act of 2009 •  Smart Grid Investment Grant Program •  Smart Grid Demonstration Program

For further information go to www.smartgrid.gov.

The information in this presentation is based on the results of a DOE funded project under:

or the

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Acknowledgement  "This material is based upon work supported by the Department of Energy under Award Numbers: DE-OE000300, DE-OE0000301, DE-OE0000204” Disclaimer: "This report was prepared as an account of work sponsored by an agency of the United States Government. Neither the United States Government nor any agency thereof, nor any of their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or any agency thereof. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government or any agency thereof."

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•  Wholly-­‐owned  subsidiary  of    Iberdrola  S.A.,  global  Top  5  energy  company  with  31,000  employees,  operaIng  in  40  countries.    

•  Delivers  more  than  9  billion  kilowaN-­‐hours  of  electricity  yearly  to  600,000  retail  electric  customers.      

•  Electric  service  in  central  and  southern  Maine  –  11,000  square  miles  service  area  –  23,695  miles  of  distribuIon  circuits  –  Most-­‐treed  state  in  the  United  Status  

•  Award-­‐winning  uIlity  leader:  –  JD  Power  #1  in  Customer  SaIsfacIon  7  Imes  –  2  Edison  Electric  InsItute  awards  for  Storm  Recovery  

Overview  of  Central  Maine  Power  

CMP’s  AMI  Infrastructure  and  Systems  Complete  YE  2012  

 Project  Deliverables   Complete  Over  600,00  meters  Installed   !  Design  and  install  11k  sq  miles  wireless  network   !"

Deliver  system  performance  to  achieve  benefits   ! "

Deliver  10  new/upgraded  systems  including  Meter  Data  Management,  Outage  Management  &  SeNlement  System  

!"

Launch  Energy  Manager  with  energy  usage  informaIon   !"

Conduct  InformaIon  Research  Study   !  Support  dynamic  pricing  implementaIon   !"

# Estimated Bills: January 2005-2012

65,25671,456 73,611

64,488

95,441

5,833

90,24380,123

J anuary  2005 J anuary  2006 J anuary  2007 J anuary  2008 J anuary  2009 J anuary  2010 J anuary  2011 J anuary  2012

OperaJonal  Efficiencies   +   Customer  Benefit  99.6% meters read annually   +   Significantly reduced estimated bills  

Over 300k avoided truck rolls   +   Reconnect in 7 minutes  Up to 2k remote orders daily   +   Automate after-hours reconnect  

1.7 million miles reduced +   Schedule service orders by the hour  Faster outage assessment +   More informed customer outage

communications and faster restoration

CMP’s  AMI  Benefits  Realized  

# Estimated reads: January 2005-2012

AMI:  Transforming  the  Customer  Experience  

Bill  Alerts  Study:  Supports  Value  for  Customers  to  Monitor  Usage  

•  Bill  alert  study  assessed  changes  to  customer  behavior  with  increased  informaIon  frequency  and  goal  se]ng  

•  Weekly  alert  with  costs  to  date,  average  daily  usage  and  status  to  goal  

•  Communicate  via  preferred  methods  of  communicaIon  (phone,  text,  email)  

 •  1.8%  reducIon  in  usage  overall  •  70%  of  parIcipants  took  acIon  to  reduce  usage  •  67%  of  parIcipants  would  enroll  again  

FRM: CMPBillAlertSUBJ: Bill Alert from Central Maine Power#MSG:#Days into cycle: 8#Cost to date: 36.69#Avg daily cost: 4.59#Daily cost goal: 2.93#

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Opportunity:  –  95%  of  Maine  households  have  smart  meters  installed  –  100%  of  7th/8th-­‐grade  students  and  teachers  have  laptop  computers  Program:  –  Joint  collaboraIon  between  CMP  and  Gulf  of  Maine  Research  InsItute  –  Target  1,000  7  &  8th  graders  with  a  curriculum  based  web  portal  Program  Goal:  –  Deepen  STEM  (Science,  Technology,  Engineering  &  MathemaIcs)  learning  

–  Bring  science  to  the  kitchen  table  

–  Help  students  and  families  manage  home  electricity  use  

–  Document  student  impact  on  household  energy  behaviors  

Plan:  Save  3%  •  Change  all  light  bulbs  to  CFLs    •  Turn  off  all  lights  when  not  in  use  InvesJgate:  •  Chart  and  analyze  my  household  data  

 

Results  –  actually  savings  11.5%  •  Weekend  Data  from  March:  Average  

-­‐  1.8  kWh,  Goal  -­‐  1.746  kWh  •  Weekend  Data  from  April  6:  Average  

–  1.593  kWh,  Total  Savings  –  11.5%  

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Plan,  InvesJgate,  Results!    One  Powerhouse  Student’s  Successful  Project  

Lexie’s  RecommendaJon:  “…make  sure  that  when  you  are  not  using  a  device  or  light,  …  turn  it  off  and  unplug.  This  way  you  will  save  a  lot  of  energy  by  just  doing  a  simple  task.”  

OpJmizing  AMI:  CMP’s  Value  Glide  Path  

2012  Achieved  operaIonal  efficiencies  

2013-­‐2016  OpImize  assets  for:  ConInued  customer  enhancements  Plamorm  for  AutomaIon  Expanded  operaIonal  efficiencies  

2017-­‐2019  Full  Smart  Grid  network  integraIon  and  Grid  AnalyIcs  Innovate  rates  and    billing  opIons      

 CMP’s  AMI  pla_orm  supports  operaJonal    and  customer  enhancements    

today  and  in  the  future