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  Sykes Academy ǀ Day 20 

DAY 20

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  Sykes Academy ǀ 

Day 20 

PPR R OO N NUU N NCCII A  A TTIIOO N N PPR R  A  A CCTTIICCEE:: FFLL A  A PPPPII N NGG //tt/ /  A  A N N D D  //d d / /  

Instructions: 

This sample is to be read by the teacher first focusing on words where the letters T or D can be

flapped. Then he/she will do a whole-class reading of the text, and then have students practice with

each other. It’s always important to stress those words where a flap may be pronounced in order tohave students get the hang of the idea of flapping. Words where a flap occurs have been marked in

boldface letters. 

 Agent: Good evening, thank you for calling Customer Satisfaction, Inc. Who am I speaking with? 

Customer: This is Peter Madison. 

 Agent: Thank you, sir. Just to verify, what is your telephone number? 

Customer: It’s 507-8945. 

 Agent: Thank you for that information sir. For the security of your account, may I have the last three digits ofyour social security number? 

Customer: 569 

 Agent: Thank you very much. How may I assist you today with your Platinum credit card ending in 502? 

Customer: Well, I received two different statements with different amounts to pay in both. Now, it is hard forme to figure out how much I have to pay. 

 Agent: Ok, I understand that, sir. Let me verify that information in our system. Do you mind if I place you onhold from two to three minutes?

 

Customer: Not at all. 

(On Hold) 

 Agent: Thank you for waiting, sir. I’ve just confirmed that the first statemen t that we had sent you was wrong. 

It is the second one that is correct. You have a balance of $497.50. We apologize for any inconvenience this issue may have caused you. And also thanks for letting us know about this situation.

 

Customer: That’s OK. 

 Agent: Is there anything else I can do for you, Mr. Madison? 

Customer: No, that’ll be all. Thank you so much. 

 Agent: Thank you for calling Customer Satisfaction. Have a nice day, sir. Goodbye. 

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Week 4: Day 19 

 M  M  A  A II N N IIDDEE A  A SS A  A  N NDD SSUUPPPPOOR R TTII N NGG DDEETT A  A IILLSS 

  Open the following link and do the quiz on main ideas:http://www.quia.com/quiz/1169917.html?AP_rand=2122393

  The following is an AT&T news article. Read it and provide the main idea andat least 5 supporting details.

http://www.att.com/gen/pressroom?pid=23395&cdvn=news&newsarticleid=35419&mapcode=mk-enterprise-security|mk-mobility-solutions

 

Main idea: 

 ____________________________________________________________________  

 ____________________________________________________________________  

 ____________________________________________________________________  

Supporting details: 

 ____________________________________________________________________

 ____________________________________________________________________ ____________________________________________________________________

 ____________________________________________________________________ ____________________________________________________________________

 ____________________________________________________________________ ____________________________________________________________________

 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________

3. Each paragraph is followed by four statements. Select the statement that bestexpresses the main idea. Circle the letter of that statement. 

3.1 People often refer to taxes in terms of their being much too high. In reality, they

are probably even higher than you think, because in addition to the federal income

tax we are now studying, there are many other Federal, State, and local taxes,

including sales taxes, inheritance taxes, state income taxes, personal property taxes,

real estate taxes, and others. These are just some of the most obvious ones. 

a. Taxes are much too high.

b. We pay more taxes than we may realize.c. Inheritance taxes and real estate taxes are unfair.

d. Some taxes are hidden.

3.2 The fact that electronic computers are now used for data processing has led the

general public to believe that it is a mysterious, complicated science and that the

computers are giant brains. Both of these ideas are false. A computer is basically

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Week 4: Day 19 

 just a high-speed adding machine that performs the functions it is told to. If the input

data are varied even a little, the computer is unable to operate until it is programmed

to accept the variations. The business operations it performs are impressive only

because of the extremely high speed of manipulation, but most of these operations

have been used for decades. Unlike man, the computer performs repetitive

calculations without getting tired or bored. 

a. A computer is a high-speed adding machine.

b. A computer is a mysterious giant brain.

c. A computer is impressive because of its high speed.

d. A computer is superior to man in many ways.

3.3 In earlier days those who had overseas business which they believed should be

discussed personally, took ship and set out across the briny deep. Once aboard

they transacted their affairs, engaging in commercial and social matters or

conducting government business. Today ships and passengers continue to sail theseven seas, and airplanes soar overhead. But above them all, words speed through

the sky  –  telephone conversations quickly bring together in the most personal

fashion people who are separated by thousands of miles.  

a. Overseas telephone service today is ruling out all need for overseas travel.

b. Nothing can take the place of person-to-person conversation in settlingbusiness, social, and government problems.

c. Many conversations which once required overseas travel can now be conductedby telephone.

d. Even with modern overseas telephone service people continue to travelabroad by ship or by plane.

4. Identify the most important key words in the following telephone manual:http://att.vtp-media.com/ecp/documents/product_Product/578/QuickStartGuide/5842/E5644B_QSG_Iss3.pdf  

5. A customer calls because he doesn’t know how to connect his cell phone to his

computer so he can transfer his Outlook contacts and emails to the phone. Scan thephone’s manual to find the chapter that will help them guide the customer to solve

the issue. 

http://www.wireless.att.com/support_static_files/manuals/ATT_Tilt.pdf  

6. Mary calls because she knows that her ATT Tilt phone can act as a modem so shecan connect her laptop to the internet, but she doesn’t know exactly how to do it. Find

the specific topic from the same manual that will work for them so they can guideMary.