david wilson, fosway group – hr tech

3/22/2017 1© Copyright Fosway Group Limited. All Rights Reserved.

Transforming the Customer Experience of HR Technology

David Wilson, CEO / [email protected] / @dwil23 @Fosway

in partnership with

mailto:[email protected]


Fosway Group - Europe’s #1 HR Analyst


WHY DISCUSS THIS?

Adoption of Cloud HR solutions together with the increasing importance of high-impact talent processes, HR analytics and artificial intelligence, might fool you into thinking that the world of HR Technology is all rosy. But it isn't.

With 76% of customers believing their HR technology doesn't show a positive impact, there is clearly room for significant improvement!


2016 EUROPEAN HR REALITIES RESEARCH

66% Respondents

from Organisations

> 5000

Employees

94% of respondents

European

Over 500 survey respondents overall

Unique market data from our

strategic research partnership with


1. High Quality Data &

Analytics

2. Quality HR Systems

3. Next Gen Technologies

4. Integration of HR& Business Systems

5. HR Influencing

Skills

but.. Outsourcing HR Processes still only seen as Critically or Very Important for

<15% of respondents

TOP 5 LEVERS

for Future

Success of European HR

Operations

43% Critically

Important

78% Critically

or Very

Important

87% Critically

or Very

Important

37% Critically

Important

92% Critically

or Very

Important

33% Critically

Important

78% Critically

or Very

Important

80% Critically

or Very

Important

40% Critically

Important

33% Critically

Important

Fosway Group - European HR Realities Research 2016 with HRN

To be announced October 2016


How often do your suppliers have a positive impact on your organisation...

24% 76%


UNDERSTANDING CUSTOMER EXPERIENCE

Understand

your needs

Exceed

User

Expectations

Deliver

GREAT

Service

Innovate

their

Offering

Deliver

Value for

Money

Positive

Impact


UNDERSTANDING CUSTOMER EXPERIENCE

Understand

your needs

Exceed

User

Expectations

Deliver

GREAT

Service

Innovate

their

Offering

Deliver

Value for

Money

Positive

Impact

This headline statistic relates to a

simple question:

How often do your suppliers have

a positive impact?


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Core HR

Payroll

Reward - compensation & benefits

Workforce management

Recruiting / talent acquisition

Onboarding

Performance management

Learning & development

Talent & succession management

Employee engagement

Analytics

How often do your suppliers have a positive impact?

Always Frequently Occasionally Rarely Never

Aggregated across all HR

technologies:

76% of customers say their

suppliers make an impact only

occasionally, rarely or never!


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Core HR

Payroll

Reward - compensation & benefits

Workforce management

Recruiting / talent acquisition

Onboarding

Performance management

Learning & development

Talent & succession management

Employee engagement

Analytics

How often do your suppliers have a positive impact?

Always Frequently Occasionally Rarely Never

The % customers saying

their HR tech suppliers

ALWAYS have a positive

impact is very low …

Core HR = 0%


HOW ABOUT SOME OF THE OTHER ELEMENTS?

22/03/2

017

11


How often do your suppliers understand your needs...

46%

All HR Tech


How often do your suppliers deliver great service...

44%

All HR tech

56%

All HR Tech


How often do your suppliers provide value for money...

33%

HR Tech Overall

67%

HR Tech Overall


SO IF THOSE ARE OK,WHAT ISN’T?

22/03/2

017

16


How often do your suppliers have a positive impact on your organisation...

24% 76%


How often do your suppliers innovate their offering...

76%

HR Tech Overall

24%

HR Tech Overall


How often do your suppliers exceed user expectations...

16%

HR Tech Overall

84%

HR Tech Overall


CHOOSING THE RIGHT HR TECH PARTNERS


FUTURE INVESTMENT IN EUROPEAN HR – 2016

#1 HR Tech & Innovation

2%

79%

5%

76%

#2 Develop HR Expertise

Expect

Increase

Expect

Increase

Expect

Decrease

Expect

Decrease


1. Quality of End User Experience

2. Need for Enhanced Analytics

3. Lack of Business Agility and

Flexibility

4. Current Solutions Functionality

5. Level of Innovation

THE TOP 5 DRIVERS FOR

CHANGING HR SYSTEMS


FINDING THE RIGHT SUPPLIER FIT

Performance?

Potential?

Presence?

TCO?

Trajectory?

22/03/2

017

23


Seek independent insight &

the right partners for your organisation …


LATEST FOSWAY 9-GRID™ REPORTS

Cloud HCMwww.fosway.com/9-grid/cloud-HCM

Integrated Talent Managementwww.fosway.com/9-grid/talent-management

Other Researchwww.fosway.com/research/latest-research

http://www.fosway.com/9-grid/Cloud-HCM

http://www.fosway.com/9-grid/talent-management

http://www.fosway.com/research/latest-research


1. High Quality Data &

Analytics

2. Quality HR Systems

3. Next Gen Technologies

4. Integration of HR& Business Systems

5. HR Influencing

Skills

BUT, REMEMBER

THOSE 5 KEY

LEVERS!

43% Critically

Important

78% Critically

or Very

Important

87% Critically

or Very

Important

37% Critically

Important

92% Critically

or Very

Important

33% Critically

Important

78% Critically

or Very

Important

80% Critically

or Very

Important

40% Critically

Important

33% Critically

Important

Fosway Group - European HR Realities Research 2016 with HRN

To be announced October 2016


AND focus on those CRITICAL aspects …

Understand

your needs

Exceed

User

Expectations

Deliver

GREAT

Service

Innovate

their

Offering

Deliver

Value for

Money

Positive

Impact


David Wilson, CEO / [email protected] / @dwil23

THANK YOU

mailto:[email protected]

david wilson, fosway group – hr tech

Recruiting & HR