david
TRANSCRIPT
R E S U M E
David G. Massey1403 Wagontrain Dr. SEAlbuquerque, NM 87123Cell: +1 505 681 3544Email: [email protected]
Career Objective Utilize my information systems knowledge and experience to contribute to a company and continue to learn and increase skills in an ever-changing technological world.
Education
New Mexico State University, 2012-2016Bachelors in Business AdministrationMajor: Information Systems
Skills and Work Habits Profile Information Tech. Skills:• Database Design/Analysis (SQL Developer and Oracle)• Data Entry/Records Management• Visual Studios• Programming Languages (C#, Python, Oracle)• Information Security Technique• Microsoft PowerPoint• Microsoft Excel• Microsoft Word• Complaint Handling/Dispute Resolution• Multiline Phone Use• Customer Service
Oral Communication Skills – I am Friendly, approachable and able to effectively communicate with clients and colleagues. Writing – I have ability to write project reports and can execute accordingly. Customer Service – I am patient and can efficiently solve and deescalate a problem.Job Task Planning and Organizing Skills – I have expertise and control at multi-tasking; Proven ability in reorganizing my tasks to meet deadlines while maintaining efficiency. Entrepreneurship – I strive to develop new and better ways to complete a task. Reliability – I am punctual at work and use time effectively to achieve the organizations’ goal. Teamwork – Excellent team player with demonstrated ability to perform well in team environment. .
PROFESSIONAL EXPERIENCE
Sitel, Los Cruces, New Mexico December 2015 to June 2016
Position: Customer Service Representative
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Responsibilities: Customer Service Representative for DirecTV. Resolved billing, technical and programming problems. Served as “Supervisor” to respond to more difficult technical problems as well as
monitoring other staff performance.
Sushmit, Kathmandu, NepalJuly 2015 – August 2015
Position: IT staff member
Responsibilities: Support various activities for the group overseeing the effort on non-profit
organizations supporting earthquake victims in Nepal. Sushmit is a radio broadcasting company that created a non-profit support service.
Served on IT team and also on marketing team to provide western culture perspective.
Developed slogans and logos for non-profit organizations providing support to earthquake victims.
Created and maintained company and non-profit websites. Resolved local network and computer problems.
IVHQ, Dharamsala, IndiaApril 2015 – May 2015
Position: Volunteer Teacher
Responsibilities: Taught English to Tibetan monks. Created lessons plans and course materials. Helped new teachers to feel comfortable with taking over the job.
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