datto keynote - how to position business continuity to win business - rob rae

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Sales is not magic. Sales is a process through a series of questions and relationship building. In this session, we are going to share insights that we have gathered and analyzed from hundreds of successful Managed Service Providers that have added business continuity to their offering

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Page 1: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 2: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Rob T. Rae

Vice President of Business Development

Page 3: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Industry Acknowledgements CompTIA MSP Partners

Executive Partner Council Member

2014 CRN Channel Chief

MSP Mentor 250 – 2009, 2010, 2011, 2012

SMB 150 – 2012, 2013

CompTIA Certified Trainer

ASCII Executive Vendor Council Member

Page 4: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Datto at a glance…

• Founded in 2007

• >400 ee’s in 2014

• 9 offices worldwide

• 70% of staff are Support & Development

• 100% Channel ONLY

• In-house Manufacturing

• 80 Petabytes of Data Protected

• Bi-Coastal Data Centers

Page 5: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Stop selling backup!

Page 6: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

How many people have experienced these disasters?

All Businesses experience…

Page 7: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 8: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 9: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Stop selling backup!

Page 10: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Start selling continuity!

Page 11: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

What is continuity?

Page 12: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

23%Cloud Only

Where is the opportunity?

45%Local Only

32%Hybrid Cloud

Page 13: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

State of the Market

Page 14: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

State of the Market

Cloud Only

• Cloud anxiety

• Can’t control bandwidth

• Quick restores difficult and consume resources (time)

• BMR Scenarios – waiting for data

Temporary solution to a larger problem

Page 15: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

State of the Market

Local Only

• Great for quick restores

• What happens if…

– The power goes out?

– The device fails?

– What if the box is gone?

Temporary solution to a larger problem

Page 16: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

State of the Market

Hybrid Cloud

• The best of both worlds – closes each others gaps

• Easy local restores

• Offsite cloud is the salvation when disaster strikes

• More….

Page 17: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Image-based Backup vs. File-based Backup

Page 18: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Continuity is:

• Hybrid cloud-based backup

• Image-based backup

• Delivers superior

– RTO (how much downtime)

– RPO (how much data are you willing to lose)

• Dovetails into a managed services offering

• Eliminates downtime (Virtualization)

What is “Continuity”?

Page 19: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Benefits of Virtualization

• Reduces downtime

• Helps your RTO/RPO value add

• Local and cloud

Instant Virtualization

Page 20: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

23%Cloud Only

Lot’s of opportunity!

45%Local Only

32%Hybrid Cloud

Page 21: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Image Based Solution

+ Hybrid Cloud Solution

= A Proper Continuity Solution

Datto is…….

Page 22: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

GFI Partnership and Integration

• Datto hardware reporting• Datto device monitoring• GFI Linux agent can be

installed on all Datto devices

• All info can be sync’d to your GFI portal

• No charge for any integrations

• Platinum sponsors for GFI Conference

Page 23: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Continuity is:

• Hybrid cloud-based backup

• Image-based backup

• Delivers superior – RTO (how much downtime)

– RPO (how much data are you willing to lose)

• Eliminates downtime

• Dove tails into a managed services offering

Lets Go Back…

Page 24: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 25: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Datto’sRTO/RPO Calculator

Tool

Take Advantage

Page 26: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Step 1

Page 27: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Step 2

Page 28: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Step 3

Page 29: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 30: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Lets walk through a real example….

Seafood processing company in Seattle, WA

- 3 seasonal offices- 16 employees (effected by the downtime)

Page 31: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

30 12

Page 32: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

15

30

175

Page 33: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

30

16

0

15

Page 34: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

RTO Calculation

• 175GB’s of data

• 16 employees

• 30 minutes between backups

• Total downtime of just 44 minutes

What is the downtime cost?

Page 35: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 36: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 37: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 38: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 39: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Can you sell this?

• Cost of downtime = $495/hour

• Avg. SMB downtime = 17.82 hours/year

• Total cost = $8,820.90

16 Employees, 175GB’s of data

Page 40: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Can you sell this?

Cost of Your Solution

• Device = $299 – Your Datto cost is $0.00 (100% margin)

• Service = $159/month– Your Datto cost is $99/month (60%

margin)

Page 41: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Can you sell this?

Total Cost of Downtime/Year = $8,820.90

Cost of Your Solution (End User Cost) • Device = $299 (one time, up front)• Service = $159/month (recurring)

Total Cost for Continuity = 2,207.00• (your cost is only $1,188.00)

• Customer saves = $6,613.90

• You make = $1,019 (85% margin)

Page 42: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

How are we helping?

Page 43: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

RTO/RPO Calculator

Tool

Page 44: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Backup vs.Continuity

Infographic

Page 45: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Days of downtime vs. Minutes of Downtime

Page 46: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Backup vs. Continuity

Page 47: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Too slow vs. Back up in minutes

Page 48: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Back-up vs. Continuity white labeled, white paper

Page 49: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 50: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae
Page 51: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Datto Family

Page 52: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

ALTO 2 (150GB – 1TB)

• New HW released in 2014

• USB 3 on the front• Dual NICs• SIRIS OS

Page 53: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

53

SIRIS 2 Business (500GB – 2TB’s)

• Scalable (field upgradable)

• USB 3• SSD OS Drive• Ton of new development

– New OS– New Chip Set– Hypervisor update– Faster virts, restores and

boots

Page 54: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

SIRIS 2 Professional and Enterprise(1TB – 36TB’s)

• Scalable (field upgradable)

• USB 3• SSD OS Drive• Ton of new development

– New OS– New Chip Set– Hypervisor update– Faster virts, restores and

boots

Page 55: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

DATTO NAS (500GB’s – 26TB’s)

• Built in snapshotting and versioning

• Inverse chain• Off site replication• First channel-only

NAS• Set up your

backup schedule • New pricing!

Page 56: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae

Why Datto?

• Best Support

• Best Partner Program

• Best Revenue

Generation

• True Partnership

• GFI Integration

Page 57: Datto Keynote - How to Position Business Continuity to Win Business - Rob Rae