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Agenda

Agenda

• Why ?

• Why Did We Deploy ?

• Our Approach & Outcomes

• Project Results & ROI

• 7 Lessons Learnt

• How you can leverage our experience

Our Speakers

Scott GoslingMicrosoft Services Practice Manager

Shaun DuncanNational Technology Specialist

Systems Management

Microsoft Services Practice Manager

Scott Gosling

Why are you here?

Why are you here?

1. Application compatibility / drivers

2. Deployment tools and processes

3. User experience and uptake

4. The challenges we faced

5. Business value

6. Timeframes

7. Budget / 64-bit / Security

Why ?

End User Benefits

Productivity

Hardware circa

2005

Speed

Power Consumption

Support

IT Team Benefits

Productivity

Security

Enhanced Group Policy

Application Compatibility

Why did we deploy?

Why Did We Deploy?

• Validate our approach on ourselves before you

• Showcase our capability

• Enhance our desktop maturity (and systems management)

• Get a consistent desktop for support

• Reduce downtime and address some common issues

Our approach

Our Approach

• Exactly the same as if we were deploying in your organisation – Project plans

– Design documents

– Test plans

– Deployment plans

• Engaged a Project Manager and Lead

Our outcomes

Our Outcomes

• Two images – 64 & 32 bit

• DSL & Application Tiers implemented

• More reliable

• Faster experience

• Power Management

• Easier to support (remotely!)

• Happy users

Our Outcomes

“A project of this scope always presents concerns. But the planning put into place by Professional Services, along with the communication, training and project management has resulted in one of the most successful and trouble-free operating system upgrades I’ve ever seen.”

-- Kim PartridgeNational Manager – Organisational Systems Data#3

Standardized Rationalized Dynamic

Infrastructure Optimization

Basic

Managed IT infrastructure with limited automation

Managed and consolidated IT infrastructure with maximum

automation

Fully automated management,

dynamic resource usage, business

linked SLAs

Uncoordinated, manual

infrastructure

Dynamic IT

Cost Center More Efficient Cost Center Business Enabler Strategic Asset

Data#3

Support•1 FTE from break/fix to business improvement•~70k / yr

Service Desk

•Monthly Calls halved – 644 down to 338•~11k / yr

End User

•Productivity improvement•~168k / yr

Basic Standardised

ROI = 346%over 3 years

Net Present Value Savings = $1.118m

Payback period = 9 months

Costs

• Shaun + Part time PM

• 120k – 150k

• 3 month exercise

• + operational support for deployment

Licensing?

Licensing

• EA

• Select

• School

• Campus

• Open Value

• Open

If you have SA on the Windows OS, you can upgrade now:

WHAT DID WE LEARN?The project is complete, users are happy, so............

What did we learn?

lessons Learnt

1. Communications & Planning

2. Training

3. Applications & drivers

4. Server infrastructure

5. User application settings & data

6. Security

7. Deployment

1.1 Communications

• Clear & regular

• Critical to project success

• Deployment manager

• Measure satisfaction

1.2 Planning

• Thorough discovery

• Capture before & after costs

• Have a solid handle on your environment

– Hardware

– Software (more apps than you think!)

– People

– Business objectives

2. Training

• Exploit new functionality– Upgrade Office

• Structure– Heavy (limited numbers)

– Brief

– Self paced

• Capture prior & plan

• Just in time

National Technology Specialist Systems Management

Shaun Duncan

The Schedule

3. Compatibility

• Will our applications work?

• Will our devices be compatible?

3.1 Rationalisation

Tier 1

Tier 2

Tier 3

3.2 App Compat Approach

End

Start

Smoke test (Launch and

test)

Schedule meeting with user

Customer acceptance

testing

Remediation

Ready to deploy

Install application

3.3 Tools Available to Remediate Apps

• Terminal Server / Citrix

• Application Compatibility Toolkit 5.5

• Windows XP Mode

• Rip and Replace

Application Compatibility Toolkit 5.5

ACT database

Compatibility evaluators

Application Compatibility Manager

Developer and tester tools

ACT community

Windows XP Mode

Rip and Replace

3.4 Definitive Software Library (DSL)

• Use DFS

• Agree on a Naming Convention

• If its not in the DSL – its not supported!

3.5 Driver Support

HP Compaq 2510p

HP EliteBook 6930p

HP EliteBook 2730p

HP EliteBook 2530p

HP EliteBook 8730w

HP MiniNote 5101

Lenovo S10 Netbook

HP Compaq Evo D530

IBM ThinkPad T41

IBM ThinkPad T42

IBM ThinkPad T43

Lenovo ThinkPad T60

Lenovo ThinkPad T61

Lenovo ThinkPad Z61p

HP Compaq 6910p

HP Compaq 8710p

HP Compaq DC 7700

HP Compaq DC 7800

HP Compaq DC 7900

IBM ThinkCenter (A5x)

HP Workstation XW 4600

HP Workstation XW 4800

MSI Wind

Asus eee PC

and more...

3.6 64-Bit Considerations

>= 3.5GB

4. Server Infrastructure

• SCCM 2007 SP2

• PKI

• Activation (KMS)

• Active Directory

SCCM 2007 SP2

5. Personality Migration

• Clearly state what will be migrated

• USMT 4.0 and SCCM 2007

• Windows Easy Transfer

• NAS Workstation backup

USMT 4.0 and SCCM 2007

• SCCM 2007 State Migration Point

• /HardLink Option – FAST!

~5 hours ~1 hour

Windows Easy Transfer

When

all

else

fails

NAS

• If you are really worried

6. Security

• End Point Security

• UAC

• BitLocker

• AppLocker

7. Deployment

• Create the Image

• Scenarios– Bare Metal

– Refresh

– Offline Deployment

7.1 Creating the Image

Prepare For Deployment

Deployment Task Sequence

Call to Action

lessons Learnt

1. Communications & Planning

2. Training

3. Applications & drivers

4. Server infrastructure

5. User application settings & data

6. Security

7. Deployment

Why Data#3

• Demonstratedtrack record:– Our internal deployment

– World Transplant Games

• Comprehensive set of offerings to provide successful outcomes

Offerings

• Business Case Objectives

• Core IO Assessment - Projected ROI

• Desktop Current State Assessment

• Prelim Application Compatibility

• Licensing Model Review

• Software Asset Management

• Application Compatibility & Rationalisation

• Application Framework (DSL, Tiers)

• Application Packaging Deployment (SCCM)

• System Center Configuration Manager (SCCM 2007 SP2)

• Design & Configure, Remediate

• Architecture (Central, Branch)

• Dependencies (PKI, KMS, AD)

• Windows 7 Image & Group Policy

• Security (Endpoint, UAC, Bitlocker)

• Build Processes & Task Sequences

• Hardware Models (Drivers)

• Deployment (Bare, Refresh, Offline)

More information?

• Talk to us now

• Contact your Data#3 Account Manager

• Visit www.win7deployment.com

• Email win7@data3.com.au

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