data: where you want it, the way you want it! cyndi mcnutt, front office supervisor kylie mills,...
TRANSCRIPT
Data: Where You Want It,
The Way You Want It!
Cyndi McNutt, Front Office SupervisorKylie Mills, Appointment Reception and Workers
Comp Supervisor
”The content of this presentation represents the views of the
author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are
trademarks of General Electric Company."
Ortho Northeast• An Orthopedic practice founded in
1962• 13 locations throughout northeast
Indiana• 27 physicians, 7 anesthesiologists,
14 CRNAs, 24 mid-levels
Objectives:
1. Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production.
2. Learn to re-think how and when to use automated vs manual tools.
3. Discover numerous time saving techniques utilizing Centricity PM and EHR.
• You can report on Block out Appointments
• You cannot report on Resource Appointments
• We use Resource appointments as this pulls thru to our physicians calendars
Resource Appointment Vs. Blocked Appointment
On Call Schedule
On Call Calenda
r
Physicians Calendar (viewable on their phones)
• Do you have multiple facilities?• Do you have rooms to count?• Do you have physicians wanting to sign in
last minute?
We have those same issues daily and we created a report to give us a view of the whole week where each provider is and how many rooms are avail at each location.
Tracking Issues?
Who’s Where Report
“Who’s Where” Room Count
Mid-Level Templates
Mid-Level Float Schedule
More Mid-level Float Schedules
Advantages of Automated Reports
• You get reports when and how you want them.• Accurate and most current data• Use as work list to remind staff of certain daily functions.• Reminders that provide information needed to make
important moves / decisions throughout the day.
Work Comp
Daily Emails
Automated Daily Medicaid Patients E-mail
Automated Tool for Staffing
Automated
Precert Email
• Automated Report• Finds underpayments from payers so we can appeal• Finds claims that need to be corrected as well so we can
send corrected claim
Reimbursement Variance Report
Variance Dashboard
• This is an automated email that we receive daily for exceptions from RVR.
• Is an overview of what staff need to work on.
• Easy to spot trending
Manual Reports
• Reports that are still needed …just not everyday!• You can STILL get reports when and how you want
them.• Accurate and most current data
Appointment Duration
1st Third Available
Appointment
Auto-Coloring
Triage Scheduling Tool
• 4-5 full time staff taking incoming New Patient/New Problem calls
• They take on average 300 calls per day and each call is taking between 3.5 to 4 min.
• We schedule on average 140 New pts each day.
Coloring- Preparation for Appointments
Easily Identify Work to be Done
Getting Started
On Time Board
Express Check-In 13 Clicks Down to 3
Clicks!
Never check your patients in at the wrong location again!
Help !!
Safety Net
Health
History
HPI
Express Check Out
Disability Form
Disability
Printed Form
FMLA
FMLA Printed Form
Review Objectives:
1. Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production.
2. Learn to re-think how and when to use automated vs manual tools.
3. Discover numerous time saving techniques utilizing Centricity PM and EHR.
