Data Quality Programme Briefing John Madsen, 29 April 2009

DQ Quotes

• Somebody, somewhere has already solved this problem – if only we knew where to look

• We don’t actually turn up every morning planning to create bad data

• Telling people off doesn’t improve data quality• It’s no good just telling us we have 5% errors – we need to

know what the errors are so we can fix them• People don’t realise that bad data is bad for patient care,

bad for income, and bad for reputation• Most of the problems occur in gaps – between systems,

organisations, programmes, standards, responsibility…

Vision

Improve the quality of data throughout the NHS and Social Care by:

• Raising awareness about the impact of data quality

• Helping data suppliers to improve data quality

• Providing data suppliers and data users with a data quality grading scheme.

DQ Stakeholders

• Regulators: Audit Commission, Care Quality Commission, Monitor, UK Statistics Authority

• Users: DH, Commissioners, SHAs, PCTs, researchers

• Data suppliers: SHAs, PCTs, NHS BSA, care providers

• Data quality mediators: Clinical Back Office, National Back Office, Local Back Offices, SHAs, PCTs

• System providers: CFH, LSPs, system suppliers.

DQ related initiatives

• PDS• IQAP• NBO • Annual Health Check• PbR Assurance• IG Toolkit• SUS Data Quality Dashboard• ESR• Clinical Dashboards• NHS Comparators• GPES …

Help data suppliers improve data quality by:

DQ GuildThe network of

DQ champions and practitioners with

representatives in everyhealth and social care

organisation

DQ LexiconSignposts to

tools and good practice. Special

interest groups andforums.

• Establishing a self-sustaining network of empowered data quality champions

• Setting up an accessible, searchable, index of available data quality measurement, monitoring, and improvement tools

• Establishing a continuously updated library of data quality guidance and good practice.

Frontline DQAwareness and

education. Impact ofdata quality on patients,organisations and staff.

Basic DQ guidance

DQ LexiconSignposts to

tools and good practice. Special

interest groups andforums.

Raise awareness by ensuring that people and organisations: DQ Guild

The network of DQ champions and practitioners with

representatives in everyhealth and social care

organisation

• recognise and understands the impact of data quality on care, resources, reputation and business processes

• understand what resources are available to measure, monitor, and improve data quality, and knows where to find those resources

• know that they can refer data quality issues to the programme for resolution

DQ Clinic

Fix intractable DQ problems

Provide data suppliers and data users with a data quality grading scheme which will:

DQ HallmarkOrganisational DQ

Standard framework.Self assessment tools.

Formal audit. DQ monitoring.

DQ TouchstoneComparator

Quality IndicatorsAcross datasets and collections. Linked to

data catalogue.

• Indicate the credibility of an organisation’s data

• Provide a standard for comparing data quality between organisations

• Help organisations to continuously improve their data quality processes.

DQ GuildThe network of

DQ champions and practitioners with

representatives in everyhealth and social care

organisation

DQ Programme – related IC programmes

Primary Care

Secondary Care

Adult Social Care Services

Quality Infrastructure

Raising Awareness

Quality Grading

Helping Providers

TouchstoneHallmarkFrontline Lexicon Guild

PRIMIS+

SUS

Improve Data Quality

NASCIS

ESR

CQUIN/MQI

Clinic

#1!

DQ Clinic & SQUiD

Not the DQ Lexicon

DQ Guild

Get converted – Join the Guild