data entry documents
DESCRIPTION
Contains data entry related filesTRANSCRIPT
CSR FILLING & DATA ENTRY CSR FILLING & DATA ENTRY ERROR CORRECTION ERROR CORRECTION
TRAININGTRAINING
PURPOSE OF TRAINING
To Enhance data accuracy
To Provide Correct data to factory
Factory quality people uses our data for following purposes
1) Improve our product quality by monitoring and analyzing the data
2) Focus on frequent failure parts / boards by pulling out data regularly
3) Suggesting the improvements to HO
AREA TO BE FOCUSED
Proper Filling Of Remarks column
Description & Location Number For Resoldering Part
Entering Correct model & Serial Number
Selection of service type
Description of Part replacement
Excluding before service calls
Non defect entered as defect
Proper Repair Description For Adjustment
Entering Correct Model & Serial Number
1. We all are aware that in the serial no first four digit denotes the model code for the particular model.
2. But the data taken from SAP doesn’t match with the model code mentioned in the serial number
3. To avoid this mismatch ,exact Model & serial number to be entered.
Entering of model code
Description of Soldering
Description of Soldering w.r.t soldered area / component:
1) Where ? Main board / Auxiliary board / Name of Board
2) Exact location number
3) What ? Capacitor / Resistor
4) How? High voltage / Poor soldering / Solder cracks
5) Actions taken Resoldering / Replacing
Remarks column:
1) Short and precise description of action taken
2) Which Adjustment or which mode changed in factory mode to solve the problem to be mentioned properly. Ex: Factory Mode adjustment done for ……….
3) Defects due to external cause to be mentioned Ex :Lightning, Thunder or High Voltage
Remarks column
Selection of service type
1. Entering of correct Service type IH / CI / SR
2. Error mostly happens in Stock set repairs
3. If the repair code is entered as X10, then the service type should be SR calls.
Selection of service type
Description of Part replacement
Parts not used in chennai MFG plants are mentioned for analysis
If more than one parts are replaced, enter the main part which caused the problem
Description of Part replacement
ACTION PLAN
Responsibility of Data Entry operators
1) To enter data accurately
2) To demand properly filled CSR and related documents
3) To avoid incomplete / incorrect / irrelevant data
Responsibility of Service Engineer
1) To provide validated data
2) To update common terms used regularly
Before closing a call check the following points thoroughly to avoid Data Entry Errors
1.Correct Model Number & Serial Number
2.Defect Detected Column by Engineer
3.Repair Done column by engineer
4.Defect Block
5.IRIS Codes (Condition Code, Symptom Code, Defect Code & Repair Code)
6.Correct Part Number
7.Exact Location Number of the part dry soldered or replaced (If IC Dry Soldered mention the correct pin number with location number)
8.Use Condition Code X & Repair Code EO1 for nuisance calls.
9.Proper Filling Of CSR Planner
10.Updating Follow up Details
11.Productwise Check List To Be Marked
SUMMARY
SAMPLE CSR FRONT
SAMPLE CSR BACK
Required Materials For CSR Filling
Model & Serial No Logic
AV/AUDIO/MWO CSR Filling Format
ALL Products IRIS Codes
Defect Block For MWO
Defect Block For Ref
Defect Block For AVDefect Block For DVD
Defect Block For WM
Defect Blocks Product Wise
Reporting Format For All Products With I
REF/AC/WM CSR Filling Format
Thank YouThank You