Dana C. Lee4224 N. Wittfield St. Indianapolis, Indiana 46235lee.dana46@yahoo.com317-646-5268

Customer Service Representative – Data Entry, responsible Cashier with 5+ years of experience working in fast-paced environments, and solid team player with great positive attitude. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Core Strengths

Conflict resolution Excellent communication skills Proficient with handing large sums of money Experience trainer Supervised/Managing (30+) people Proficient in MS Word, Excel, and PowerPoint Editing & Proofreading skills Type 40 wpm

Accomplishments

Customer Service 10+

Consistently receiving positive feedback from guests and created repeated business by developing long-term relationship with customers.

Handled high volume sales with cash, credit and gift card transactions, and balancing cash drawer at the end of shift with 100% accuracy rate.

Work Experience

Front Desk Associate August 2014 to March 2016

Best Western Crossroads Hotel

Work as Night Audit, continue to work second, and first shifts. Know how to make and change reservations. I also learn how to make Group Reservations. I learn how to set up breakfast, check in quest and check out. Work as a team on the Front Desk with other co-workers. Count large amount of money and deposits. I have volunteered to work in the Laundry Room for Housekeeping folding sheets and towels.

Cashier September 2013 to February 2014

Southern Foodservices Mgmt.

Work as a team assisting customers that are handicap or blind with finding products that they want to buy; making coffee, popcorn, help with stocking shelves, and assist with cashiering.

Appointment Line Clerk October 2011 to May 2012

Community Action of Greater Indianapolis

Work as a team assisting clients with scheduling, providing other resources such assisting with rent, and providing great customer services. Assisted with giving feedback on location, date of appointment times, and providing some answer to frequent ask questions.

Concession Stand Associate, Supervisor, and Manager July 2008 to Sept. 2008

Centerplate – Indianapolis, Indiana

Trained cashier person in performing monetary functions such as receiving and processing cash, debit and credit payments using an electronic cash register. Supervised multiple concession stands (30+) by assisting with breaks, cashiering, and preparing food orders and worked at a wide variety of events including High School football games, Colt’s games, and concerts.

Crew Member April 2007 to July 2007

Arby’s – Indianapolis, Indiana

Performed general set up including operating ovens, assembling shake machine, making iced tea, and assist with front-line associates with bagging food orders. Trained cashier person and helped with training new employees in receiving customer orders. Ensured customer satisfaction and assist with solving customer’s issues and concerns and wiping down the tables as well as the entire store.

Teacher’s Assistant October 2003 to May 2006

Shalom Daycare Ministries – Indianapolis, Indiana

Greeted the kids and their parents upon arrival, assisted in the education, of the children by teaching them to read, write, and sign language. Also provided a safe and nurturing environment for the children, assist with ensuring that the children was properly fed, carefully maintained the hygiene, and played with the children.

Education

Arlington High School 1995