Dainfern Service Training

Professionalism

• What makes these guys professionals?

• Why are they successful?

Being a Professional in your Job

• Your Appearance

• Focus

• Being Proactive

• Being Positive

• Being Aware

• Knowing your Menu

• Consistency

Communication

• How we walk

• How we talk

• What we say

• Being Specific

• Listening!

Your Tool Kit

• Waiters Friend

• 2 Pens

• Notepad

• Lighter

• Service Cloth BE PROACTIVE

Service Procedure

• The importance of a Professional Welcome

• Being aware of Arriving Guests

• Introducing Yourself

• Presenting the Menu

• Recommending items from Menu

• Listening!

Service Procedure (cont.)

• Taking the OrderTable No. 7

Position Drinks Starters Mains Desserts

1

2

3

4

Service Procedure (cont.)

• Keep watching your tables to see if service needed.

• Call Guests by their name (eg. Mr Smith)

• Watch for Guests Body Language

• Ask the Guest about his/her round of golf.

• Once the bill has been paid, remember to wish the Guests farewell.

Golf Questions

IT IS IMPORTANT TO SHOW THAT YOU HAVE SOME KNOWLEDGE OF GOLF

Some Questions you can ask the Golfer:

“How was your round sir?”

“Did you play well today Mr Smith”

“How is the swing at the moment”

Product Knowledge

• A Professional Waiter always knows their Menu!

• If you know your menu you are able to recommend to Guests.

• A Professional Waiter never has to look at the menu to remember what is in it.

• TEST ON FRIDAY

The Dainfern Service Team

• This Service Team is only as strong as the weakest person in the team.

Dainfern Mystery Guest Programme

Areas Evaluated: 1. Presentation of Waiters

2. Proactive behaviour of Waiters

3. Do the waiters understand their menu?

4. Are the staff able to communicate professionally with guests?

5. Ability of waiters to listen and go extra mile.

Dainfern Mystery Guest Programme

Dainfern Mystery Guest Programme

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PERFORMANCE RATING IN MAYPERFORMANCE RATING IN JUNE