COVER LETTER

Jane Tran

Phone: (84) 1676 – 140 – 815

E-mail: tranngocbich.1102@gmail.com

Dear HR Department,

I would like to attach my resume for your kind consideration in regards to Customer Service Officer

position of your company. I strongly believe that I am ideal to take it with my dynamic attitude, work

experience and various people care skills.

My relevant competences include:

Dealing with people via telephone, email, messages, and social network.

Providing profession and proper answers for incoming queries as well as recording feedbacks.

Maintaining relationships with diversified HR organizations to set up effective communication

links between customers and departments of the company.

Identifying the questions and matching those with my best knowledge and understanding.

Leading team and collaborating with other groups to bring the most perfect service to

customers.

In addition to my occupation skills I possess excellent language ability to speak English and Chinese

fluently. Moreover, I am quite familiar with serving in multinational company due to 2 years living in

Taiwan and 3 years working in international firms in Viet Nam.

Another important factor that you may consider me as your choice is my readiness to learn new things

and take challenge without any scare or reluctance.

I am now looking forward to your response for further discussion about my eligibility. You can contact

me anytime via Phone, E-mail or Skype for the interview arrangement. I highly appreciate your time and

consideration in this case.

Yours Sincerely,

JANE TRAN

January 16th 1990 Reading, action movies and karaokeNo. 92, Lane 44, Tran Thai Tong, Cau Giay, Ha Noi (Willing to relocate to anywhere)(84) 1676140815 tranngocbich.1102@gmail.com i_am_miao (skype)

Education: Honored Awards:

9/2013 – 7/2015: Chung Yuan Christian University

(CYCU), Taiwan

Master of Business Administration (GPA: 4.0/4.0)

International Business Summer Camp sponsored

by Taiwan and USA Universities (Certificate

attached).

Skills:

- High efficiency of multinational communication:

English (TOEIC 850, IELTS 7.0) and Chinese

-Strong inter-person: Openness, Agreeableness

- Actual international cross-cultural experience

- Microsoft Office, Internet, Conversational Apps

(Line, WeChat, Viber, Facebook, Skype, QQ)

- Distinguished International Graduate Scholarship

- SHINNYO-EN scholarship (SHINNYO Org., Japan)

- “Outstanding Young Face” ; K-T scholarship at

VNU

- “Vietnamese Talent School Girl” given by

American Kotex Scholarship Fund

-National Certification: Excellent High School

Leaders

- Active problem solving and various experience

using Phone, E-mail, Messages, Social Networks.

- Able to handle pressure: High emotional stability

- Fast learner and eager to learn new things

- Capable of persuading and critical thinking

Work Experiences:

8/2015 – Present Human Resource (HR) Specialist

Regina Miracle International Viet Nam

No. 9, East-West Street, VSIP, Hai Phong, Viet Nam

Responsibilities:

*** Candidate Care and Manpower Control

+ Serve as a key point of connection between candidates, HR, and Company’s Departments with queries,

comments, feedbacks, and complaints.

+ Manage the Company Recruitment Website and Fanpage: Search and collect CVs, answer questions of

candidates through e-mail or phone and file all the candidates’ information.

+ Get along with HR Agencies, HR Institutions and Labor Suppliers such as Vietnamworks, Career Builder,

Jobstreet, Careerlink, …. as well as Universities (Ha Noi, Hai Phong, ULIS, Maritime), and Vocational Schools

(South East, Heza) through Phone, E-mail, and Face-to-Face Conversation to establish various manpower

channels for different vacancies.

+ In charge of Staffing: Job advertisement, CV shortlisting, candidate contact and online interview or face-to-

face interview (mainly English and sometimes Chinese).

+ Be responsible of outside recruitment contact: Work with Government Offices (wards, communes) to

implement mobile recruitment fairs at remote commutes for huge demand of garment workers every month.

+ Control employee’s personal documents and recruitment materials (plan, procedure, report).

+ Co-ordinated with other departments in terms of customer pick-up (car arrangement, air ticket, and hotel

reservation), and company activities (labor safety training, English training, parties, events…).

+ Support to complete procedures of social insurance, income tax and bank card registration for employees

+ Others: On-board training, general translation, HR reports, and labor policies (compensation & benefit).

11/2013 – 6/2015 HR - Admin Assistant

Project: Job Performance of Taiwanese Expatriates at

Multinational Companies

Chung Yuan Christian University, Chung Li, Taiwan

Responsibilities: + Made calls for first- round interviews to short-list qualified candidates with matching experience and

good English competence.

+ Collected CVs, recorded files on system and saved minutes of final interview.

+ Did survey of expatriates’ work performance via phone, e-mail, social network, and internet (Google).

+ Planned pre-departure training for successful candidates (cross-cultural seminars, apartment,

transportation, family occupy, visa).

07/2012 – 08/2013 HR – Admin Senior Staff

E360 English Center (Belong to International Primary School)

Trung Hoa Nhan Chinh Ward, Thanh Xuan District, Hanoi, Viet Nam

Responsibilities:

+ Searched, short-listed and scheduled interviews for English teacher recruitment.

+ Kept an eye with manpower plan to ensure the fullness of English teachers and tutors for smooth

operation of the center.

+ Run and developed recruitment channels to attract English teachers and tutors.

+ Scheduled learning time table for foreign teachers and calculated salary for all of the staffs

+ Being in charge of being a secretary in meetings among clients, foreign teachers (English, Canada,

American and Australia) and academic manager, then recorded all minutes of meeting in details on

computer system.

+ Followed up and track on customers’ enquiries via E-mail (learning materials, progress report).

+ Maintained relationship with customers and foreign teachers through Call & E-mail in regards to

training plan, learning schedule and performance report.

+ Provided all back-office assistance to Board of Director like phone answer, correspondence

distribution, mails sending and receiving, and appointments of meetings.