NAVEED KHAN Experienced at Qatar Airways(Customer Services agent)

Experience : 6 Years (Qatar)

Residence Burjuman , Dubai

Phone no. Mobile (DXB) + 971 506013409

Visa Status Visit Visa Can Join Immediately

E-mail Naveedn125@yahoo.com

OBJECTIVETo seek a challenging career opportunity which will utilize my interpersonal skills, work experience and academic qualification thus enabling me to improve my job knowledge and work experience in different fields. I have a penchant for hard work, look for innovative ideas and consider my job as a continuous process of learning and always aim for excellence

PROFESSIONAL AND ACADEMIC EDUCATION Particulars Institute / University / BoardIntermediate (FA) Rawalpindi Board – PakistanMatriculation Rawalpindi Board – Pakistan

KEY COMPETENCIES AND STRENGTHS Qatar Airways experience as customer service

agent Certificate in Dangerous Goods Awareness Certificate in Basic Airside Safety Awareness Certificate in Porterage Services Course Certificate in Electrical Vehicle Training Certificate in Airside safety Awareness –Refresher

Certificate in handling passengers with reduced mobility

Ability to multi-task, flexible and work under pressure

Strong communication and team management Skills

Sound knowledge of baggage claim process Strong knowledge of complete customer handling

process Able to work independently

PROFESSIONAL EXPERIENCE – IQatar Airways/Qatar Aviation Services Served As “Customer Services Agent II ” From December 2009 till May 2015

My key responsibilities include: Timely suggest, motivate and advise staff to provide excellence customer services Check and ensure that the plasma screen displays the correct flight information, the computer system

and printers are in good working condition and all the staff is allocated as required and ready Assist concerned section or personnel to guide and ensure all work has been done as per company

standard and procedure. Coordinate with immigration and liaise with airport security for smooth handling of Passengers thru

the security x-ray and immigration for immediate clearing of passengers. Organize and file all necessary documents, telexes and papers relevant to that day activity. Coordinates with concerned departments all the activities requiring attention in a timely manner. Produce shift report to ensure all the staffs are allocated as required and all are in duty as scheduled. Liaise with Flight control for any change in flight operation or system failure. Provide special assistant for VIP passenger. Brief and update staff regarding recent changes in system, policies and procedures. Co-ordinate and co-operate with Management, ground services and others sections for on time perfor-

mance. Prepare roster, staff allocation and implement same followed by higher customer satisfaction. Deal with passenger enquiries about flight departures and arrivals. Allocate seat numbers. Issue boarding passes and luggage labels. Advise passengers about restrictions on luggage. Weight baggage and collecting any excess charges. Take care of people with special access needs, and unaccompanied children.

NAVEED KHAN – QATAR AIRWAYS PAGE 2 OF 2 Calm and encourage nervous passengers. Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regula-

tions. Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and pro-cedures so that the passengers are handled in a friendly and efficient manner.

Identify and meet the standard and special service requirements of the passengers at check-in, trans-fer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.

Collect briefing sheet and staff allocation; check all the counter equipments and stationary. Provide a proactive service to passengers prior to check-in such as, managing queues, removing old

baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently.

Deliver an efficient service at the transfer desks for arriving passengers who are connecting to another flight by verifying that their baggage details are recorded in Check-in System prior to checking in pas-senger and issuing boarding cards where appropriate so that the transfer passengers are processed accurately and expeditiously.

Ascertain the handling requirements of the various categories of passengers (e.g. wheelchair, elderly and incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special services requirements of the customers. Any tasks assigned by management

EXPERIENCE – II OTHER ASSIGNMENTS/PROJECTS Favorite Group company (September 2014-January 2015) Maintaining Petty cash & Invoice Cashier Al- Wasal Company (Money Collection): Worked as a Money collector from April-June 2014 (3 months) Run The World Festival (RTWF): Volunteered in Run the world festival Fashion Shows QMMF ‘Qatar Motors and Motorcycle Federation’

Worked as a Pit box Marshall in Endurance Race (twice) in November 2010 and in July 2011. DFI/DTFF (Doha Film Institute/Doha Tribeca Film Festival

Volunteered in DTFF in Transportation Department at help desk for 4 days Qatar Motor Show 2014

Volunteered in Qatar Motor Show 2014 with Q-media from 20th February to 25th February 2014. IT AND OTHER PROFICIENCIES Completed 6 months’ diploma in IT applications Proficient in Microsoft Office applications.

PERSONAL DETAILS EXTRA CURRICULARDate of BirthNationalityLanguagesMarital status:Gender:

February 03, 1980PakistaniArabic,English,Urdu MarriedMale

Attended numerous exhibitions and training courses customer handling

Participated in business negotiations with Multinational companies.

Actively participated in various sports at secondary and higher secondary level.

GEOGRAPHICAL WORK PREFERENCE Can work in Countries like UAE, Saudi Arabia and Qatar. Can travel abroad for official assignments.AVAILABILITY & REFERENCESReferences will be made available on request.