Sherif Ismail Ghalib ElsayedNeighbor 8,15May City, 11241, Helwan ,Egypt

Telephone: +20 2 522-1199 Cellular: +20 100 362-1988 +20 114 755-6000

Email:sherifghalib@gmail.com sherifghalib@hotmail.com

Objective

To join a company/organization that will allow for the development of my knowledge, skills, and also to contribute my education.

EDUCATION

June 2000 CAIRO UNIVERSITY

Bachelor of commerce, accounting Department - Faculty of commerce

May 2002 AUDITORS AND ACCOUNTANTS INSTITUTE

Diploma degree, programming Department

Qualifications & Certificates

Microsoft Certif icate(s)

Microsoft Certified Systems Administrator (MCSE)

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Professional (MCP).

Microsoft Certified technical specialist (MCT)

MCITP Enterprise Administrator

MCSA 2012

Exchange 2010

TMG 2010

Cisco certificate(s)

CCNA

CCNA VOICE

Linux Certif icate(s)

Lpi 101

Diploma from Regional Information Technology Institute (RITI)

Project management diploma (PMD)

Train the Trainer Diploma (TOT)

Courses

Regional Information Technology Institute (RITI) Management and soft skills Courses: Leadership Skills Negotiation Skills Communication Skills Presentation Skills Interviewing Skills course Business Writing Skills

EXPERIENCE

Jan 2016 – Oct 2016 Nile Air Airlines

IT system Manager

Responsibilities: evaluating user needs and system functionality and ensuring that ICT facilities meet these needs; planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure

cost effectiveness; scheduling upgrades and security backups of hardware and software systems; researching and installing new systems; guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email

provision; ensuring that users adhere to software licensing laws; providing secure access to the network for remote users; securing data from internal and external attack; offering users appropriate support and advice; managing crisis situations, which may involve complex technical hardware or software problems; mentoring and training new ICT support staff; Keeping up to date with the latest technologies.

May 2015 - Dec 2015 Osool ESB for Securities' Brokerage

IT Project manager (Disaster Site Project)

Responsibilities: 1. Ensure technology is accessible and equipped with current hardware and software Main Activities

Plan, organize, direct, control and evaluate the operations of information systems. Develop and implement policies and procedures for electronic data processing and computer. Systems operations and development

2. Perform other related duties as required during working hours Troubleshoot all technology issues Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources

3. Plan to design disaster site Identify the Critical Needs Identify Redundancy and Failover Potential Identify Backups and Backup Locations Backup Equipment Investigate Alternate Sites

May 2010 – May 2015 Hamza Associates (Architects – Planners - Engineers) IT MANAGER

RESPONSIBILITIES:1. Ensure technology is accessible and equipped with current hardware and software Main Activities

Plan, organize, direct, control and evaluate the operations of information systems. Develop and implement policies and procedures for electronic data processing and computer. Systems operations and development.

2. Monitor and maintain technology to ensure maximum access Main Activities Troubleshoot hardware, software and network operating system Be familiar with all hardware and software Be familiar with network operating system Provide orientation to new users of existing technology Train staff about potential uses of existing technology Train staff about new and potential use Provide recommendations about accessing information and support

3. Perform other related duties as required during working hours Troubleshoot all technology issues Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources Provide network access to all staff and students Install work stations Connect and set up hardware Load all required software Provide network accounts and passwords as required Input and maintain IP addresses Advise staff of security breach and/or change in password or security status Ensure installation of lock out programs

2006-2010 REGIONAL INFORMATION TECHNOLOGY INSTITUTE (RITI) IT TEAM LEADER

Responsible for the fol lowing : Delegate duties and tasks within the IT department. Review completed tasks to ascertain compliance with standards. Monitor all team members and provide necessary advice and guidance. Coach all team members and motivate them to produce desired results. Organize regular seminars and trainings to teach team members new techniques and

methods. Work alongside other departments to achieve company goals and visions. Write and forward regular reports to the management. Provide solution to any complex IT related challenges in the organization. Perform regular appraisal of team member’s performance and devise strategies to help

with improvement.

Ensure that the company’s data and information are protected from unauthorized access.

2004-2006 SYNERGY PROFESSIONAL SERVICES (SPS) SENIOR NETWORK ADMIN

On-Call Technical Support Engineer. Receiving Technical Support calls from contracted & non-contracted customers and respond to calls. Technical support on part time projects for the following companies:

- Bristol-mayers squib - Schneider electric - Mobinil- Biscoe misr- British American tobacco

2002-2004 Proserv TECHNICAL SUPPORT SPECIALIST

Monitoring and maintaining computer systems and networks, Oversee daily performance of computer system. Troubleshooting system and network problems and diagnosing and solving hardware/software faults, finding

solutions to Problems and diagnosing and solving hardware/software faults. Investigate and resolve problems to provide technical assistance and support.

1999-2002 HARVEST

IT HELP DESK

Install computer programs. Install hardware, software, or peripheral equipment. Conduct computer diagnostics to determine nature of problems. Use interpersonal communication techniques. Configure computers in industrial or manufacturing setting. Use computers to enter access or retrieve data. Use computer networking technology.

SKILLS AND ACTIVITIES

Personal Skills: An energetic, motivated, and highly dynamic network administrator, with excellent strategic & managerial skills Extensive experience. Team worker. Initiative. Work under pressure. Management and supervisory skills. Ability to install and administer computer. Hardware, software and networks. Team building skills. Analytical and problem solving skills. Decision making skills. Effective verbal, presentation and Listening communications skills. Effective written communications skills. Computer skills including the ability to Operate computerized accounting, Spreadsheet, word-processing graphics.

Language Skills: Arabic: Mother tongue. English: Very Good (speaking, writing and reading). French : Fair.

Personal Data

Date of Birth : Feb 25, 1979 Place of Birth : Cairo, Egypt. Nationality : Egyptian. Gender : Male. Military Status : completed

Best Regards,Sherif Ismail Ghalib