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14, 13th Street B, Maadi, Cairo Phone 02-27029911Mobile: 012-2621920E-mail: [email protected] [email protected]

Dr. Dina M. Weheba

Personal Information Nationality: Egyptian

Place of Birth: Alexandria

Education [ 2004] University of Alexandria AlexandriaPhD, Hotel Management Department, Faculty of Tourism & Hotels

[ 1993] University of Alexandria AlexandriaMaster of Science, Hotel Management Department, Faculty of Tourism & Hotels

[ 1988 ] University of Alexandria AlexandriaB Sc, Hotel Management Department, Faculty of Tourism & Hotels

Professional experience

[ 2004 till present day ] University of Alexandria Alexandria

PhD, Lecturer

Courses Taught:

Information Technology (Credit Hours Course – PhD students, 2008/2009)

Management Contracts (Credit Hours Course – PhD Students, 2008/2009)

Human Resources (Advanced – Diploma) {1st year – Hotel Department Department-Faculty of Tourism and Hotels, Alexandria, 2008/2009}

Principles of Business Administration: First year students, Faculty of Tourism and Hotels, University of Alexandria, (2007 and 2008 – First term)

Research Session: (How to write a paper/research) Preparatory Year (M. Sc), Post graduate course, Hotel Management Dept., Faculty of Tourism & Hotels, University of Alexandria (2006, 2007)

International Hospitality Management, 4th year, Hotel Management Dept., Faculty of Tourism and Hotels, University of Alexandria (2004, 2005 & 2006)

Quality Management, 4th year, Hotel Management Dept., Faculty of Tourism and Hotels, University of Alexandria (2004, 2005 & 2006)

Managing Hospitality Services, 2nd year, Hotel Management Dept., Faculty of Tourism and Hotels, University of Alexandria (2004, 2005 & 2006)

Hewlett-Packard | Dr. Dina Mostafa Weheba – Hotel Management Department - Faculty of Tourism and Hotels, University of Alexandria

mailto:[email protected]

mailto:[email protected]

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Human Resources Management, 3rd year "A shared course", Hotel Management Dept., Faculty of Tourism and Hotels, University of Alexandria (2005 & 2006)

Hotel Management, 1st year, post graduate course – Diploma, Hotel Management Dept., University of Alexandria (2006)

Hospitality Services, 2nd year, post graduate course – Diploma, Hotel Management Dept., University of Alexandria (2006)

Managing Conferences, Conventions and Special Events, 4th year, Tourism Dept., Faculty of Tourism and Hotels, University of Cairo, Fayoum Branch (2005)

International Tourism, 3rd year, Tourism Dept., Faculty of Tourism and Hotels, University of Cairo, Fayoum Branch (2005)

Social Activities at Faculty:The PhD Lecturer, has started communicating with her students ever since she started teaching them, in 2004, offering the following activities, for the sake of a better student and future graduate:

1- Started an online group, where students could communicate with their doctor, as well as helping them in whatever problem they may be facing in any of the courses.

2- Distributing Feedback Forms on students; a. At the beginning of the semester: to know more about

the students as "people" their interest, hobbies, personalities, and what they expect of such course.

b. At the end of the course: to give the students the chance to evaluate the course, the lecturer and the used teaching tools, and to know any suggestions for better learning process.

3- Using different types of Multimedia in lectures4- Giving Free Extra lectures in Etiquette for hotel dept students, as it

was like a must for students in this career to have minimum knowledge of such issues.

5- Started a Codes Of Ethics agreement, set between the students and herself, on how to deal with respect and setting the rules that would be followed, with everyone's approval, as a simple way of explaining how to apply Quality, in 2004, 2005 (before the Quality program was even used in our university)

6- Arranging for different kinds of events for the hotel department students, to widen their knowledge and sense of "how gathering information in life is always useful", such as:

Inviting Hotel Managers to meet students in an Open discussion, (Sofitel hurghada, the General manager and the Personnel Manager" – Arranging to have Ads designed and placed for the event.

Arranging an event, a lecture of a specialist in NLP, and most of the students found it very useful to know how to be able to deal with others using our brains.

Inviting an Architectural Engineer to give the 4th year students a lecture on how to use some "artistic sense" in whatever assignments they present, the Graduation project, and an assignment, etc.


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Shared in arrangements for a visit from Jumeirah's group, UAE to meet students and choose some for their training program ASIRO, 2007/2008

Inviting the GM of Bab el Shams Hotel, Dubai, UAE to meet students and have an open discussion with them.

Inviting a former graduate of the Hotel department, who is now an Executive Manager in UAE, Abu Dhabi, to tell students about his experience and what it takes to get better in this career.

[ 1993 - 2004 ] University of Alexandria Alexandria

Assistant Lecturer

[ 1989 - 1993 ] University of Alexandria Alexandria

Instructor

Patents and publications

2008 – Research Papers: (1) "Studying and Analysing the Gap between Customer's Expectations and Perceptions to Improve Quality of Services in Egyptian Hotels"

الدراسة ")2( فى التدريسوالتعلم أساليب فى تطويرالجامعية إدارة –الفندقية قسم فى ميدانية دراسة

والفنادق السياحة بكلية اإلسكندرية –فنادق "جامعة

The International Conference of EuroCHRIE, October 2008, Dubai, UAE

2008 – Research Paper "The Impact of Employees' Behavior on Customers' Service Quality Perceptions and Overall Satisfaction" CHME International Conference, May 2008, Strathclyde, Scotland, UK.

2007 – Research Paper "How Far is the Hotel Academic Studies Consistent or not with the Hospitality Industry in Egypt and the Ways of remedying any Inconsistency", (3rd International Conference On Tourism Future Trends), October 2007, Sharm El Sheikh, Egypt.

2006 – Research Paper "The Impact of Communication, A Two-Way Approach in communication. A Case Study on Hotel Department Students, Faculty of Tourism & Hotels, University of Alexandria (5th Conference of the Faculty of Tourism & Hotels), The Paper is viewed and will be Published in "TOURISMOS International Journal in Spring (2007)

2004 – PhD Thesis, "Managing Quality in Meetings, Functions &


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Conventions" With Emphasis on 4 and 5 Star-Hotels in Egypt"

1993 – Master of Science Thesis, "The Problem of Personnel Turnover in the Hospitality Industry; A Field Study of the Egyptian Hotel Market in 4 and 5 Star-Hotels"

Training Courses NLP, Neuro-Linguistic Programming Training Course, to be a certified Practitioner, The Canadian Training Center of Neuro – Linguistic Programming Inc., January, 2008

Strategies of Effective Teaching in Higher Education, Academic Learning Development Center, Faculty of Education, Ain Shams University, Cairo, April 2007

Code of Ethics, Faculty & Leadership Development Center (FLDC), University of Alexandria, July 2005

Time and Stress Management, Faculty & Leadership Development Center (FLDC), University of Alexandria, July 2005

Teaching in Higher Education, Academic Learning Development Center, Faculty of Education, Ain Shams University, April, 2005

Applying Technology in Higher Education, Academic Learning Development Center, Ain Shams University, Faculty of Education, February 2005

Basic Principles of Feasibility Studies; Credit Assessment Applications, Finance for Non-Financial Managers; An Introduction to Cost Accounting, Purchasing and Inventory Control, Egyptian-German Association for Economical and Social Development Businesses-Administration Program in Egypt, Alexandria, June 1990

Developing Higher-Education Lecturer, Faculty of Education, University of Alexandria, March, 1990.


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