cutting edge crisis management
TRANSCRIPT
Presented by:
Gregory King, NovartisDov Gardin, Lootok
Cutting Edge Crisis Management
Agenda
Who are we?5 minutes
Questions?10 minutes
Managing crises in the “Modern Age”10 minutes
Managing crises in the “Iron Age“10 minutes
What do we need to manage a crisis?15 minutes
Managing crises in the “Stone Age”
10 minutes
Who is Novartis?
Who is Lootok?
• Lootok is the Hopi word for “The Day After Tomorrow.”
• The organization was founded in 2006.
• Our mission is to be a change agent for business continuity & crisis management.
Visual thinking & problem-solving
Collaborative data & decision-making process
Participation by all stakeholders
BCM deserves a fresh perspective.
Grow awareness and adoption.
Lootok Demand Model
Unaware
Draftee
Enlisted
Loyalist
Evangelist
BarriersLack of awarenessLack of interestLack of timeLack of perceived valueLack of support
DriversInterest
IncentiveDesire for success
ConsequenceDesire to belong
Agenda
Who are we?5 minutes
Questions?10 minutes
Managing crises in the “Stone Age” 10 minutes
Managing crises in the “Modern Age”10 minutes
Managing crises in the “Iron Age” 10 minutes
What do we need to manage a crisis?15 minutes
How do we typically plan for a crisis?
How would you describe traditional crisis management?
1. Write Lootok, add a space, and then your message.
2. Text to 22333.
For example:Lootok archaic
“Stone Age” planning is often too rigid for reality.
“Stone Age” Recap
Agenda
Who are we?5 minutes
Questions?10 minutes
What do we need to manage a crisis?15 minutes
Managing crises in the “Modern Age”10 minutes
Managing crises in the “Iron Age” 10 minutes
Managing crises in the “Stone Age”
10 minutes
What makes a crisis different from a normal operating environment?
Obtain information as quickly as possible.
Time
Declining Options
Increasing Information
Decision Making
Envelope
Incident!!
1. Read your clues (don’t show them to anyone!).
2. Partner up and discuss (but don’t share your clues). What you would guess the situation is?
3. Share one of your statements with your partner. Does your view of the situation change?
4. Now, share all your statements with your partner.
Apply judgment to available information.
Build a common ground.
Agenda
Who are we?5 minutes
Questions?10 minutes
Managing crises in the “Iron Age” 10 minutes
What do we need to manage a crisis?15 minutes
Managing crises in the “Stone Age”
10 minutes
Managing crises in the “Modern Age”10 minutes
How should we make decisions in a crisis?
Understand the
Situation
Plan & Set Direction
Determine Strategic
Aim
Establish decision-making structures and procedures.
Countries
Div / BU’s
Sites
Corporate
19
1. Director
2. Coordinator
3. Communications
4. Information Manager
5. Action Manager
6. Logistics
7. BC Manager
8. Legal
9. Experts & Specialists
NEM Team NEM Plan
EmergencyHotline
NEM Organizations
Adjust your decision-making style.
Director
Director
Coordinator
Communicator Info Manager Action Manager
LogisticsSpecialists/
Experts
Event
Mobilize Team
SituationAnalysis
ResponseStrategy
ActionConsequences
Use a decision-making framework.
22 |
Have methods of managing information.
How should we make decisions in a crisis?
Understand the
Situation
Plan & Set Direction
Determine Strategic
Aim
Visualize potential paths and their likely outcomes.
r
Understand the Situation
What do we know?
What do we not know?
What assumptions can
we make?
Plan and Set Direction
What are your goals?
What are some basic
strategies?
What happened and what are your goals?
“Iron Age” Recap
Agenda
Who are we?5 minutes
Questions?10 minutes
Managing crises in the “Modern Age”10 minutes
Managing crises in the “Iron Age“10 minutes
What do we need to manage a crisis?15 minutes
Managing crises in the “Stone Age”
10 minutes
Leverage technology to go digital.
Share information real-time among networked teams.
NEM DashboardDrill down into site activities.Threat: ARKStorm
An ARKStorm is impacting California. Impacted sites are experiencing power outages, flooding, loss of services, damage, infrastructure failure. Field Force and Travelers also impacted.
Browse by Site
AAAABCXXXXYZJKTMRO QTZ Location: Vacaville
Division: RPeople: 600Notes:Site has flooded and is forced to close. 9/200 wounded; 6/80 unaccounted for.
“Modern Age” Recap
Gregory King
Questions?
Dov Gardin
http://www.linkedin.com/in/dovgardin
www.linkedin.com/pub/gregory-king/15/9b5/13
Executive Director, US Country HSE & Business Continuity
Director of Crisis Management & Threat Intelligence