Getting customers through the door requires good marketing.

Keeping them requires great service. Front line staff members can make or break the customer experi-ence, and here in our hometown, we pride ourselves on our hospitality.

Bring your staff for an engaging discussion on great customer service. Understand the customer experience - both internal and external customers

Customer service to increase sales Positive behaviors that enhance customer service skills Treat your co-workers as your INTERNAL customers Give front-line employees confidence and support Managers learn to lead by example

Please register on-line at: www.peopleinc.eventbrite.com Or Call

Cindy Green at People Inc at 276.619.2294

Richlands Business Incubator

1928 Front Street

Richlands, VA 24641

March 22, 2012

6 - 8 pm

NO COST TO PARTICIPATE

Co-Sponsored by:

Member FDIC Equal Housing