customer service feedback please assist us improve our ... · customer service feedback please...

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CUSTOMER SERVICE FEEDBACK Please assist us improve our service by providing the following information: TYPE OF FEEDBACK: SUGGESTION COMPLIMENT COMPLAINT MODE OF SERVICE PROVIDED: Face to Face Phone Email Correspondence Website Workshop/Awareness Others (Specify) ............................ Technology Border Force Corporate Intelligence, Compliance & Investigations FRCS - DIVISIONS Services People & Finance Revenue International Relations & Stakeholder Engagement Management UNIT/SECTION ………………………………………………………………………………………………………………………………………………………………………………………………. Evaluation 1 = Poor 2 = Fair 3 = Satisfactory 4 = Good 5 = Excellent Professionalism Comments Efficiency Comments Competency Comments Timeliness/Promptness Comments Accuracy & Quality Comments Overall Satisfaction Comments Additional comments or suggestions for improvement: CUSTOMER DETAILS Customer Name (Optional) Contact Details Mobile/Landline: Email:

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Page 1: CUSTOMER SERVICE FEEDBACK Please assist us improve our ... · CUSTOMER SERVICE FEEDBACK Please assist us improve our service by providing the following information: TYPE OF FEEDBACK:

CUSTOMER SERVICE FEEDBACKPlease assist us improve our service by providing the following information: TYPE OF FEEDBACK: SUGGESTION COMPLIMENT COMPLAINT

MODE OF SERVICE PROVIDED: Face to Face Phone Email Correspondence

Website Workshop/Awareness Others (Specify) ............................

Technology Border Force Corporate Intelligence, Compliance & Investigations FRCS - DIVISIONS Services

People & Finance Revenue International Relations & Stakeholder Engagement Management

UNIT/SECTION

……………………………………………………………………………………………………………………………………………………………………………………………….

Evaluation

1 = Poor 2 = Fair 3 = Satisfactory 4 = Good 5 = Excellent

Professionalism

Comments

Efficiency

Comments

Competency

Comments

Timeliness/Promptness

Comments

Accuracy & Quality

Comments

Overall Satisfaction

Comments

Additional comments or suggestions for improvement:

CUSTOMER DETAILS

Customer Name (Optional)

Contact Details Mobile/Landline: Email: