Customer Service in Selling

Customer Service

vs

Customer Service

The Function a department or a role of an organization that responds to complaints from customers

Customer Service

The Process an attitude that customer satisfaction always comes first

This is customer service in selling

Competitive

Edge

How can customer service help to beat the competition?

Customer Service can be the equalizer between Product quality and price

Customer Service means different things to different customers.

Customer Service Influences

Based On: Experience Word-of-Mouth

Advertising Personality

How does customer service increase profits for the business?

Customer Service Benefits

Builds Customer Loyalty

Generates New Customers

Pre Sale Customer Service

Pre Sale

Suggest Sales

Product Information

Promises

Post Sale Customer Service

Post Sale

Order Processing & Shipping

Installation

Warranty Issues

Maintenance

Credit/Financing

Tech. Support

Increasing

Customer

Activity

Increasing Customer Activity

Solicit Feedback

Prompt

Keep In Touch

Attitude