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Page 1: Customer Intimacy and Other Value Disciplines

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Page 11: Customer Intimacy and Other Value Disciplines

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The Road to Customer Intimacy - download.microsoft.comdownload.microsoft.com/...TheRoadtoCustomerIntimacyThroughaService... · The Road to Customer Intimacy Through a Service-Centered

Customer Intimacy and Other Value Disciplines...HARVARD BUSINESS REVIEW January-February 1993 85 companies engender tremendous customer loyalty. Home Depot, for example, is better

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Operational Excellence 2 - Axisto was 1995 when Michael Treacy and Fred Wiersema published the ... Customer Intimacy or Operational Excellence, ... dimension Customer Intimacy

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Customer Intimacy and Other Value Disciplines Intimacy and...Customer Intimacy and Other Value Disciplines by Michael Treacy and Fred Wiersema Michael Treacy is president of Treacy

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