Creating Customer Advocates

Lead On ConsultantsLead On Consultants

Have you ever felt the following?

With so many competitors in the market, differentiating is becoming a little

challenging

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

Have you ever felt the following?

You had a better value proposition for the Customer, still he/she went to the competitor

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

Have you ever felt the following?

Customer Satisfaction levels seem under control and still you see customer churn

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

Have you ever felt the following?

Silos in the organization are in way of delivering a wholesome Customer Experience

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

Do you know?

For every Customer complaint, there are 26 others that remained silent

Customer Satisfaction ≠ Customer LoyaltyCustomer Loyalty ≠ Customer Advocacy

86% customers quit doing business with a company after a bad experience

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

Do you know?

84% people are willing to pay more for a superior Customer Experience

55% of Customers are willing to recommend a company because of great experience, not because of the price or product

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

A few questions

Are your customers just about satisfied, happy, delighted or advocates of your organization?

How many of your customers will recommend you to their friends?

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

A few questions

Does your Customer Satisfaction survey includes all Customer touch-points?

Do you know which of these touch-points are causing maximum pain?

Do you know which of these touch-points can make or break your relationship?

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Lead On ConsultantsLead On Consultants

If you would like to know more on-How to map Touch-points?How to differentiate your Customer Experience?How to turn customers into your sales-force?

do get in touch @ info@leadonconsultants.c0m

<p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Thank You!