customer care elearning
TRANSCRIPT
The skills at the heart of amazing service
Customer Care is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in theclassroom, this course explains how to deliver consistently great service in a residential care environment.
The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding. On completing this MindLeaders course, learners will be able to:
•Recognisetheconsequencesofgoodandpoorcustomerservice •Dealwithinformalandformalcomplaints •Emphasiseandcommunicateusingthemostappropriatemethod •Establishandmaintaingreatrelationshipswithserviceusersandtheircolleagues
Key Information
DatasheetCustomer Care
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Course Modules
•Whatiscustomerservice? •Whoareyourcustomers? •Ourservicestandards •Customercomplaints •Effectivecommunicationskills
Duration: 1.5 – 3 hours
Benefits for Managers and Care Providers
High quality, consistent and cost-effective training Better trained staff lead to a improved care and better CQC inspections
Automatically generated comprehensive learning records
Full implementation, project management and support provided
Benefits for Learners
eLearning allows learners to progress at their own pace and in their own time
Includesnarrationthroughoutwhichishelpfulforlearnerswithreadingproblemsornon-nativeEnglishspeakers
Non-threatening learning with engaging graphics and interactions
Providestheawareness,knowledgeandconfidenceneededtoexceedtheexpectationsofserviceusersand colleagues.
Requirements:NopriorknowledgeofthecaresectororITskillsneeded.
Delivery: Available for delivery via el-box™ or online on AIMS™
(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a touch screen tablet PC pre-loaded with our elearning courses.)
mindleaders.com