The first step to front-of-house success

Equivalent to a 3-hour workshop, Customer Service Skills is an induction level course for new employees in restaurants, pubs, bars, hotels and other hospitality premises. This engaging course gives learners an interactive introduction to the sector and how to excel in their role.

Focussing on the important areas, this course is the foundation for consistently outstanding service when serving meals and alcoholic or non-alcoholic drinks to customers. Essential working practices are explained including:

•Howtoservetheperfectpint •Matchingwinewithfood •Dealingwithaninformalcomplaint

Key Information

DatasheetCustomer Service Skills

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Course Modules:

•Customerservice •Communicationskills •Barequipment •Barservice •Foodservice

Duration: 2 – 4 hours.

Requirements: No prior knowledge of the sector or IT skills required.

Delivery:SCORMcompliantandavailableonCD,el-box™oronlineviaAIMS™.

(AIMS™isouronlinelearningmanagementsystem,accessible from any PC with a broadband connection. The el-box™isatouch-screentabletPCpre-loadedwithourelearning courses.)

Benefits for Employers

AIMS™automaticallygeneratescomprehensivelearningrecords Deliversinductiontrainingcosteffectivelyandtoaconsistentstandard

Improves staff training, leading to better customer service and higher average spend

Benefits for Learners

Non-threatening learning, with engaging graphics and interactions

Allows learners to progress through training at their own pace

Includes narration throughout, which is especially helpful for learners with reading problems and those whose native language is not English

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