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Cushman & Wakefield

SWAP Presentation

SWAP - Safe Work Assurance Platform

Client Name | Cushman & Wakefield

Overview

What We Will Learn Today

Today we will be covering:

• What is SWAP

• How it will benefit you

• How to register

• How to register technicians and sub-contractors

• Portal Capabilities

• Roles and responsibilities of a VA

• Roles and responsibilities of a Tech

• How to request a PO increase

• Example videos

• How to reset your password

• What’s Next?

SWAP | Cushman & Wakefield SWAP | Cushman & Wakefield


SWAP Presentation – SWAP System

What is SWAP?

Web portal and mobile application which integrates safety and

asset management standards to produce a work order management

solution.

SWAP | Internal Trades | Cushman & Wakefield SWAP | Cushman & Wakefield

SWAP replaces current paper forms with one all

purpose app that allows contractors to:

• receive and close work orders

• complete pre-start risk assessments

• request and receive approval for permits to work

• manage qualification, license and certification expiration

• assurance that only competent and qualified technicians

complete jobs

• complete service delivery commentary, including any

future maintenance recommendations


SWAP – How it will benefit you What you currently do


Vendor Admin

receives and

allocates the job.

The VA

contacts the

tech with the

job details.

The tech

contact the

CXC to advise

that you are

onsite.

The tech then

manually

completes the

hazard prompt

sheet and

paperwork.

The tech completes

the works.

The tech contact the

CXC again to advise

that the works have

been completed.


SWAP – Completing a Job What it does


Vendor Admin

receives and

allocates the job.

The tech

receive the job

& check into

the site via the

app.

The tech

conducts PRA

via the app.

The tech

completes the

works.

The tech closes

out the job via

the app.

SWAP | Cushman & Wakefield


SWAP Presentation – Portal Capabilities

Vendor Admin

SWAP | Internal Trades | Cushman & Wakefield SWAP | Cushman & Wakefield SWAP | Cushman & Wakefield


The following video will show a Vendor Admin inviting a technician, reviewing their competencies

then approving their competencies.



Invite subby

The following video will show a Vendor Admin inviting a sub-contractor admin.



SWAP Presentation – Technician Registration

Vendor Admin


Through this tile, you can review and approve competencies, update technicians profiles and invite new

technicians.

Here is where you can select whether you want your technician to only view work orders assigned to them, or if you

want them to have full view of all work orders assigned to the vendor. This is another advantage of SWAP.



Vendor Admin Also Working As Technician



Are there any questions in regards to registering

technicians, vendor admins or sub-contractor admins in

SWAP portal so far?


Questions




Work Order Management

SWAP | Internal Trades | Cushman & Wakefield

Manage work orders

▪ Work order details from C&W WO Systems appear in SWAP in real time






Manage work orders

▪ You can bulk assign a work order or assign to multiple technicians

▪ VAs are now able to bulk assign work orders by filtering client or work order number.




Filter fields


The following video will show the filter fields.


SWAP Presentation – Vendor Admin

Viewing the Work order

SWAP | Post | Cushman & Wakefield SWAP | Cushman & Wakefield





Manage work orders

▪ VAs are unable to allocate work orders to technicians with one or more expired competencies.

▪ The icon will give you information about which competencies are missing have expired or need to be reviewed.




Filter fields


This video will show you how to do Bulk Closure.


SWAP Presentation – Mobile ApplicationTechs Application – Home Page

Check In / Out Tile:

All Active Work Orders against your vendor number will be housed

here

NOTE: This requires the ‘Technician can only view work orders

assigned to them’ field to be left unticked


Work Orders Tile:

All work orders that have been assigned to the technician by a

Vendor Administrator will be housed here.


SWAP Presentation – Mobile ApplicationTechs Application – Check In/Out Tile


Client List:

Displays all Clients that the vendor

team have active work orders for

Site List:

Displays all Sites that the vendor team

have active work orders for

ESI:

Essential Site Information specific to the

account will appear for review prior to

the tech attending site.

Techs are required to review and agree.


SWAP Presentation – Mobile Application

Techs Application – Work Order Summary/Detail screens


Detailed work order view, including location on site map.

Note: SWAP does not have GPS tracking and we do not

track anyone.

View all work orders allocated

to you, and the priority and due

date of the work order.



PRA Video

Here is video of how quick and easy it is to complete a

PRA via the SWAP app.




Bulk PRA

Here is video of how Bulk PRA is done via the SWAP

app.




Work Order Completion


Here is video of a job being completed in SWAP.

Note:

Corrective Works, Hazard Identified or Further Works

Required are not mandatory fields so only check these

boxes if it applies to the work order.



Requesting a Purchase Order increase

The following video shows how a technician can request

a PO increase via the SWAP app instead of contacting

the call centre.

Note: This is currently for Aurizon works only.



Our most common enquiry is how to reset your password

which can’t be done via the app.

- This video will show you how to reset your password if

you’re on your mobile phone.

- The same method can be used to reset your password

via a computer.

SWAP Presentation – Technician Application

Password Reset



SWAP Presentation – Portal

Renewing Competency Video



SWAP Presentation – Portal

Retiring Competency Video



SWAP Presentation

Contact Information

If you are having issues using the SWAP Portal or App, go to the SWAP Information Page on the Knowledge Hub check

the FAQ section to see if your query can be resolved.

If your query cannot be found, please contact:

Email: [email protected]. For technical enquiries please call 1300 149 286 (Press Option 1)

SWAP | Post | Cushman & Wakefield SWAP | Cushman & Wakefield

mailto:[email protected]

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