Management teamTotal Quality Manager (TQM)

Rowena E. Benas-o

Product Quality Manager Maxwell T. Bonilla

Product Quality Manager- Under study

Jennie E. Nirona

Service Quality Manager

Gherson Floyde H. Castro

Marketing In-Charge

Ghia Florence D. Bronolla

Administrative Manager

Levy B. Pico

Crew Training Manager/CNS Manager

Hansel A. Paquito

Dining Manager/CNS Manager- Under study

Marvin S. Meneses

Regular Crew/ President of Crew Trainers Club Eddie T. Rodriguez

Possible Question during Visit:

A. During Pre-Hiring Assessment (PHA)

1. How many days is your PHA?

3 days

2. How many hours per day does a PHA to render?

4 hours a day

3. Are you paid during your PHA?

No, but we are entitled with a free meal.

4. What did you do during your PHA? We observe on how the work/task is done.

B. Crew Trainee:

1. What did you do during your first day as a trainee?

After we are assign to our mother station, my trainer let me read the task checklist for one hour so that I can understand what my crew trainer is teaching me. Also for me to be prepared for my Initial at the station.

2. When did you have your initial at the station? During my first day as a trainee.C. Crew Trainer1. What are the qualifications of a crew trainer? Must be certified on its mother station.

Must know and apply the standards and core values of Jollibee.

Must be certified on four step approach by the crew training manager.

2. What are the phases of CTS?

Orientation

Station training

Certification

Cross training

Crew trainer training and certification3. What is a crew training system/CTS?

Crew training system is a training system designed to make the job of training and certifying station crew trainers easier and more systematic.

4. What are the objectives of CTS?

Crew should be able to work according to JFCs Values and goals.

Crew should be able to know the basic standards and procedure to operate the station.

5. What are the components of CTS? Crew training team Training materials and facilities

Crew trainee learning and preparation

Framework methodology

D. Products1. Product description of Chocolate Shake Creamy vanilla soft serve blended with rich chocolate drink and drizzled with Hersheys Chocolate Syrup.2. Product description of Cookies and Cream Shake Creamy vanilla soft serve blended with milk drink crushed cookies and caramel syrup.3. Shelf life ingredients of creamy shakesPRODUCTSHELF LIFE

PRIMARYSECONDARYTERTIARY/ Holding Time

Vanilla Soft ServedDP+ 24 mos, Room TempDate Prepared+ 1 day, Chiller

Choco DrinkDP+ 5 mos, Room Temp

Hershey's SyrupDP+ 18 mos, Rm Temp 80-90 FDO+ 5days, ChillerDO+ 5days, Chiller

Caramel SyrupDP+ 8 mos, Room TempDO+ 14 days, Chiller12 hours, Room Temp

Skimmed MilkDP+ 18 mos, Room TempDO+ 1 day, Chiller

Crushed CookiesDP+ 6mos, ChillerDO+ 1 day, ChillerDT+ 12 hours, Room Temp

Back up procedure

Choco DrinkHot waterIceNumber of Servings

1 pack4.5 cups5 cups x 214

(1000 g)(1000 g)

2 packs4.5 cups X 25 cups x 428

(2000 g)(2000 g)

3 packs4.5 cups X 35 cups x 632

(3000 g)(3000 g)

Chilling TimeHolding TimeTemperature

30 mins8 hours cratcho35-40 F

Skimmed MilkWaterIceNumber of Servings

1 pack2 pitchers2 pitchers35

(400 grams)(3800 ml)(1500 grams)

pack1 pitcher1 pitcher (750 grams)17

(199 - 201 grams)(1900 ml)

Chilling TimeHolding TimeTemperature

30 mins8 hours cratcho35-40 F

4. Assembly Procedure of Creamy Shakes

Choco Shake

Dispense 4 turns of Soft Served, Approx. weight 120-140 grams

Place razzle collar in the cup

Dispense Choco drink up to 2cm from the rim of the cup, Approx. weight 140-150 grams

Mix for 10-15 seconds. Keep the cup steady for the first 5 seconds then slowly rotate the cup to allow the ingredients to blend with the soft served for the next 10 seconds.

Tilt the bottle sideways over the cup and dispense 5 strokes of Hersheys Chocolate Syrup on top of the shake. Approx. weight is 4.2-5.2 grams.

Cream Shake

Dispense 4 turns of Soft Served, Approx. weight 120-140 grams

Portion 4 levelled scoop of crushed cookies using a teaspoon

Dispense 3 turns of caramel syrup, approx. weight is 14-15 grams.

Place razzle collar in the cup

Dispense milk drink up to 2cm from the rim of the cup, Approx. weight 135-145 grams

Mix for 10-15 seconds. Keep the cup steady for the first 5 seconds then slowly rotate the cup to allow the ingredients to blend with the soft served for the next 10 seconds.

Portion 1 levelled scoop of crushed cookies on top of the frazzled shake.

Total portion of crushed cookies is 5 scoops using teaspoon, approx. weight is 19-20 grams.

Chocolate ShakeC&C Creamy Shake

Napkin1 pc Dine-in/Take home orders1 pc Dine-in/Take home orders

OS CodeChoco ShakeCream Shake

Calling CodeChoco ShakeCream Shake

ATOATO

IQCP project?

Fries on Plate