ctqs company

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CTQS Company

General Information

The International Center for Training and Quality of

Services (CTQS) Company Name

Villa 50, 2nd

District, 5th

Settlement, New Cairo City,

Cairo, Egypt Address

Dr. Kamal Emam CEO

+2 0122 793 7516

+2 01099999732 Mobile no.

+2 02 25646343 Tel. no.

+2 02 2564 6343 Fax

[email protected] E-mail

mailto:[email protected]

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The Intenational Center for Training and Quality of Services “CTQS”

CTQS Past Performance

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CTQS Past Performance In this section our company, The International Center for Training and Quality of Services

“CTQS” wishes to provide the evaluation team with more details about our capacity and expertise in

relation to organizing training workshops, events, symposium and conferences. Integration and added

value to the project is the main aim of our company, as CTQS is highly professional in organizing training

workshops, events, symposia and conferences in the field of service sectors in general and education

sector in partiular. Moreover, CTQS considered as one of the professional companies specialized in

establishing quality assurance systems for companies and educational organizations namely schools and

Universities.

CTQS is ready for implementation of all the assignments as indicated in the project TOR.

CTQS Profile and its Role in the Project: The International Center for Training and Quality of Services (CTQS) is one of the leading companies

for support and development of institutions, in the areas of training, consultancy, establishing quality

management systems, and qualification for accreditation, according to the most updated standards of

excellence and global certification.

CTQS was established in 2009 as an academic center that recruits a selection of the most prominent

experts specialized in providing technical and administrative support, necessary to empower the

educational, and industrial institutions, as well as other service institutions to ensure effective

implementation of management and operating systems to enable them to provide services of the highest

quality, according to the integrated systems of Quality Management. CTQS is an ISO Certified Center

since 2010.

CTQS services focuses on the qualification of, through technical support, educational services and

other productive institutions, to achieve accreditation according to local, regional and global standards.

CTQS also collaborates with a number of international bodies to make benefit from their expertise in this

area.

In addition, CTQS provides training programs for the development of human resources, and

developing educational, health and industrial institutions, in order to enhance and upgrade their

capabilities and to provide them with a competitive edge in their respective fields.

Our mission is the effective and distinguished participation in building institutional capacity and

developing human resources for educational, health, industrial and service institutions in general, and

supporting institutions operating in these respective fields on setting and executing quality management

systems in accordance with local, regional and International accreditation standards.

Our objective is to provide our clients with services which "Exceeds his Expectations" in order to

retain the clients as permanent client by providing "Value Added" services to meet & exceed their needs.

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CTQS services and key expertise includes:

Implementation of training, development and consultation projects for the educational, industrial

public and private sectors.

Provision of technical, industrial, managerial, administrative, quality assurance, health, IT services

Organization of both local and international conferences, seminar, symposia and workshops. These

services are available to all sectors, in Egypt and abroad.

Providing technical assistance to organizations, to establish Quality Management Systems, both

locally, Nationally, and regionally to obtain the highest local and international certification in

collaboration with various international bodies.

CTQS Key expertise in relation to organizing training programs/workshops, conference

and establishing quality assurance systems for educational institutions:

Consultancy services for schools and Universities to establish quality assurance system in order to

qualify schools and Universities for accreditation according to NAQAAE standards. This service

takes place with a focus on advisory services for establishment of quality assurance units,

establishment of training units, strategic planning, capacity building (including training), quality

documentation system, and monitoring and evaluation.

Training, CTQS organizes and implements training programs for school teachers and school non-

academic staff. CTQS also involved in preparation of training needs assessments (TNA) for

schools as part of capacity building for teachers, senior teachers and top management staff

members. In the field of human resource management, CTQS organizes, designs, implements,

manages and coordinates tailor-made training programmes for specific clients and projects in

different sectors e.g. industrial, educational and other services. The training programmes

implemented vary in size and scope, including, train-the-trainers (TOT) programmes, training on-

site, on selected locations in country as well as training abroad. Besides design and implementation

CTQS is responsible for preparation and design of the training manuals (instructor’s manual and

participant’s manual), delivery of training materials, preparation of training venues, all local

logistics, assessments, quality control, and monitoring and evaluation of the training process.

Organizing conferences focusing on education development and technical and vocational

education development (TVET) development as well, with participation of international experts

form well known countries in quality education in general and TVET in particular. These include

Finland, Japan, Italy, Germany, China and Netherlands (Holand).

Project management of large scale or turn-key projects including project planning and monitoring

of activities, backstopping and preparations for field missions, ensuring that delivery of services is

based on the client expectations, quality control and reporting.

For implementation of our projects, CTQS works with a large network of independent experts. The

majority of these experts work in teacher training in general and TVET teacher training in particular,

capacity building, human resource development, and institutional development.

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Internally, CTQS is operating and performing those managerial solutions through its Business units

that are continuously leading the team towards the Company’s overall Vision and Mission. The

professional work is led by Prof. Dr. Kamal Emam, Chairman of the Board, and is run by or group of

personnel who have a specialization in the field of training, technical consultation, quality assurance and

human resources development.

The permanent personnel working at CTQS are more than 15 full time professionals and 10 part

times, in cooperation with professional training experts’ network exceeding 500 experts (freelancers).

Internationally, CTQS has international relations with the European Bank for Reconstruction and

Development (EBRD) through which CTQS provides consultation services to small and medium

enterprises (SMEs) funded by EBRD. CTQS also considered as Senior Advisor to Finnish Government for

Finnpartnership Matchgmaking Service, through which CTQS play a crucial role in enhancing the mutual

cooperation between Egyptian and Finnish companies. CTQS is organizing an MBA program in

cooperation with JAMK University, Finlans. Recently, CTQS developed a cooperation with Cadena

international development project company, Netherlands (HOland). This company is specialized in TVET

development programs in different parts of the world. Moreover, CTQS also developed good relation with

Edinburgh College, Scotland, UK in the field of training and capacity building in TVET sector.

Locally, CTQS is recognized by the National Quality Institute (NQI), Ministry of Industry and the

Central Authority for Organization and Administration (CAOA). CTQS is also accredited by Professional

Academy for Teachers (PAT) to conduct training programs for teachers as part of teachers’ capacity

building process. Very recently CTQS has signed a memorandum of understanding (MOU) with Faculty

of Engineering, Banha University to enforce CTQS strategy to play a crucial role in the development and

capacity building of TVET graduates in Egypt. This will be done through organizing and implementing

training workshops in Faculty of Engineering workshops and laboratories to enhance the skills of TVET

graduates and to prepare them for the labor market locally and regionally.

CTQS Areas of Specialization:

Administrative Training

Technical and Vocational Training

Establishing Quality Assurance Systems for Schools and Universities

Establishing Quality Management Systems for Industrial and Service Sectors

Organizing Exhibitions, Conferences, Workshops, Events and Symposia

Providing Feasibility Studies for Establishing Educational Institutions

CTQS Availability, Capability and Experience:

Implementation of a contract with a budget of EGP 550500 financed from the EU General

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Budget/EDF) through Grants, Innovation and Technology Transfer Center, Alexandria University.

The contract title is “Training Based Employment”, in underdeveloped areas in Cairo and Giza

Governorates, Egypt (2014/2015).

Implementation of a contract with a budget of EGP 680400 financed from the EU General

Budget/EDF) through Grants, Innovation and Technology Transfer Center, Alexandria University.

The contract title is “Training Program on Entrepreneurship”, in underdeveloped areas in Cairo and

Giza Governorates, Egypt (2014/2015).

Implementation of a contract with a budget of EGP 3345000 financed from the EU through Support

to the Technical and Vocational Education and Training Reform Programme in Egypt, Phase II

(TVET II), Ref. TVETII/04/SER/EG. The contract title is “Organizing training sessions, workshops,

events and meetings for TVET institutions staff” in 27 Governorates in Egypt (2016/2017).

Capabiity of providing financial support in adavnce during project implementation. CTQS is currently

provide financial support for amout of EGP 18000000 in advance during the implementation of

TVET II project financed by EU as shown above (Ref. TVETII/04/SER/EG).

Experience in conducting and implementing many training programs/workshops for well known

companies/institutions, in Egypt and the Arab countries in the following fields: TVET Development,

teachers/leaders capacity building.

Experience in conducting conferences in the field of education development during the last three

years in cooperation International Universities from Finland, Japan, China, Germany, and Malysia

Availability of at least 10 permenant staff are working for CTQS in the field of training coordination,

logistics, events organization.

Availability to provide well qualified and certified trainers experienced in triaing in underdeveloped

areas (e.g. Gazirat AlDahab, Ain Shams, ElWarak, Matria, ElBasateen, Ezbet ElNasr...etc.).

Availability to provide experienced trainers specialized in training for handicapped people

Capability of providing training venues, equipped with training facilities/aids, in any Governorate in

Egypt

Experience in organization and implementation of training programs/workshops in underdeveloped

areas in any governorate in Egypt

Experience in organization and implementation of training workshops in computer programs

Experience in organization and implementation of training workshops in quality management and

capacity building for different sectors

Experience in establishing quality management systems for educational, industrail and service sectors.

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CTQS Activities in Relation to Education Development:

Organizing Conferences in the field of Education Development:

EduCairo’15 Conference

In March, 2015 CTQS organized The First International Conference and Exhibition for Pre-University

Education, Edu-Cairo’15 titled “International Experiences in Developing Pre-University Education. CTQS

invited experts from Japan, Finland, and Malysia to review their experiences over the three-day conference (29-31

March, 2015). The conference was held in Ramsis Hilton Hotel, Tahrir, Cairo.

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Edu-TechCairo’15 Conference

In December, 2015 CTQS organized The First International Conference and Exhibition for Developing

Technical and Vocational Education and Training (TVET), Edu-TechCairo’15 titled “International, Regional

and Local Experiences in Developing Technical Education and Training”. CTQS invited experts from China,

Finland, Germany, Italy and Netherlands to review their experiences over the three-day conference (5-7 Dec.,

2015) . The conference recommendations were sent to the Ministry of Education and Vocational Training for

further action to enhance the TVET development strategy in Egypt based on the international prospective.

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Investing in Education Quality Conference

In October, 2016 CTQS organized a conference titled “Investing in Education Quality”. CTQS

invited local experts from Egypt to review their experiences over a one-day conference (19 October,

2016). The conference was held in Grand Nile Tower Hotel, Garden City, Cairo.

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Project Implemented by CTQS

1. Training for Emplyment Projects

The Grants, Innovation and Technology Transfer (GITTC) Project:

During 2014 and 2015, CTQS, in collaboration with Alexandria University, The Grants, Innovation

and Technology Transfer (GITTC), CTQS organized and implemented 2 training projects: 1) Employment

Based Training (1000 trainee), 2) Enrepreunership (1200 Trainee).

These programs were conducted in Governorates of Greater Cairo and funded by GIZ-EU. The main

objective of these training programs is to qualify trainees to join labor market based on labor market needs

analysis. The total no. of trainees is 2200 located in Al-Warak, Ezbet ElNasr, Ain Shams regon, Gaziret

ElDahab. The training programs focused on Project Management, Entrepreneurship, Marketing,

Communication skills, Customer Service, Safety and Professional Hygiene in addition other soft skill

courses. Out of 1000 trainee, 900 were employed in different companies.

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2. TOT Projects

The Arab Council for Child Hood and Development, Cairo In terms of training of trainers (TOT) workshops, in 2012, CTQS has organized and implemented TOT

workshops for the Arab Council for Child Hood and Development, Cairo, to train 130 trainees and qualify

them to be trainers. All the trainees are from about 15 Arab Countries. CTQS was responsible for

preparation of the trainer’s guide and the trainee’s manual, delivery of training, nominating instructors,

preparation of training venues and all other logistics (break, lunch, transportation, accommodation,

…etc.).

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3. TVET II Capacity Building Projects

TVET II Project Co-Funded by the European Union (EU) and the Egyptiaon

Governoment:

Very recently, in November, 2016, CTQS won a tender organized by TVET II project and funded by the

European Union and the Egytptian Govenoment (EURO 176000). The title of the project is “Organizing

training sessions, workshops, events and meetings for TVET institutions staff”. The expected results of the

project includes: Result 1: The efficient and timely preparation, organization and implementation of up to

64 training sessions, workshops, events and meetings ranging from 2 to 3 days in 27 governorates and

Result 2: The organization and implementation of up to 36 training sessions in computer lab with internet

ranging from 2 to 5 days in all governorates (27).

Based on the data mentioned above, the expected no. of participants to be trained will be ranged from 2250-

2300 partcipant for capacity building workshops and 720-750 participant for IT training (Total no. is 2970 –

3050 participant).

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4. Training Programs

4.1 Training workshops for Educational institutions: Below is a list of CTQS experience in the field of organization and implementation of training workshops

and conferences in education services. CTQS also has extensive experience in establishing quality

assurance systems to qualify educational institutions for accreditation according to NAQAAE standards

for accreditation.

Table 1: List of Conferences organized and implemented by CTQS in Education Sector

Date Type of

Education Conference Title

Speakers

Nationality and

experience

Conference

Venue

29-31

March,

2015

Pre-University

Education

Educairo’15

“Pre-University Education

Development”

Egyptian, Finnish,

Japanese and

Malysian

Ramses Hilton

Hotel, Tahrir,

Cairo

5-7

Dec., 2015

Technical

Education

Edutechcairo’15

“International, Regional and

Local Experiences in

Developing Technical

Education and Training”

Egyptian, Finnish,

Italian, Netherlands,

Chinese and

Germany

Maritim Joli

Ville, Sharm El-

Sheikh, South

Sinai

19

Oct., 2016

(one-day

conference)

Higher

Education, Pre-

University

Education and

Technical

Education

“Investing in Quality

Education” Egyptian

Grand Nile

Tower

Hotel,Garden

City, Cairo

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Table 2: List of Training programs organized and implemented by CTQS for Education Sector

No

.

Type of

Education Program Title Beneficiary Institution Participants Location

1 Higher Education

Academic Standards

and Academic

Programs

Higher Institute of Engineernig

and Technology, New Cairo

Academy

Faculty staff

memebers

Al-

Tagamouh

Al-Khamis,

New Cairo

2 Higher Education

Couse specification and

program specification

design

Al-Zawya University, Lybia Faculty staff

memebers

Al-Zawya,

Lybia

3 Higher Education

Couse specification and

program specification

design

Trablus University Faculty staff

memebers

Trablus,

Lybia

4 Higher Education

Strategic planning in

Educational

Institutions

Prince Sultan College for

Administation and Tourism,

Abha, Saudi Arabia

Faculty staff

memebers

Abha,

Saudi

Arabia

5 Higher Education

Internal Quality

Assurance System in

Educational

Institutitons

Al-Basra University Faculty staff

memebers

Al-Basra,

Iraque

6 Higher Education

Annual self evaluation

report in higher

education institutitons

Al-Gouf University, Al-Gouf,

Saudi Arabia

Faculty staff

memebers

Al-Gouf,

Saudi

Arabia

7 Higher

Education

Annual self evaluation

report in higher


Ibn-Rushd College for

Administation and Tourism,

Abha, Saudi Arabia

Faculty staff

memebers

Abha,

Saudi

Arabia

8 Higher

Education

Certified quality

manager in higher


(Professional Diploma)

Ain Shmas, Banha, Zagazig and

Helwan Universitites

Faculty staff

memebers

from different

Universities

Cairo

9 Higher

Education

Certified quality

manager in higher



Takreet University, Takreet,

Iraque

Quality

Managrs at

the University

Iraque

10 Higher

Education

Certified quality

manager in higher



AlZawya Universty, Lybia and

Khartoum University, Sudan

Quality

Managers Lybia

11 Higher

Education

Internationally

Certified Trainer (ICT) Different Egyptitan Universities

Qaulity

Managers

from different

Universities

Cairo

12 Higher

Education

Certified Quality

Manager (Professional Egyptian Chinese University

Quality

Managers

Nasr City,

Cairo

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Diploma)

13 Higher

Education

Quality of Health Care

(Professional Diploma) Egyptian Chinese University

Quality

Managers

Nasr City,

Cairo

14 Higher

Education

Six-Sigma in Quality in

Healthcare


Egyptian Chinese University Quality

Managers

Nasr City,

Cairo

15 Pre-University

Education Quality for All

Cairo International School, Nasr

City, Cairo

Academic

(Teachers)

and non-

academic staff

New Cairo,

Cairo

16 Pre-University

Education

How to establish a

training and quality

assurance unit in

schools

Cairo International School, Nasr

City, Cairo

Teachers and

Administratio

n Staff

Nasr City,

Cairo

17 Pre-University

Education

How to establish a

training and quality

assurance unit in

schools

Cairo Modern International

School, New Cairo City, Cairo

Teachers and

Administratio

n Staff

Al-

Tagamouh

Al-

Khamis,

New Cairo

18 Pre-University

Education

Establishment of

quality assurance

system in schools

Al-Wadi International Schools,

Mansoura

Teachers and

Administratio

n Staff

Nabarough

,

Mansoura

19 Pre-University

Education

School Accreditation

Standards Cairo International School

Teachers and

Administratio

n Staff

Nasr City,

Cairo

20 Pre-University

Education

How to prepare the

school annual self

evaluation study


School, New Cairo City, Cairo

Quality

officers,

Teachers and

Administratio

n Staff

Al-

Tagamouh

Al-Awal,

New Cairo

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4.2 Training Programs for Companies: Below is a list of CTQS experience in implementing training programs at the managerial level, including

soft skills programs, for industrial sector and service sector as well.

Table 3: List of training programs implemented by CTQS for industrial and service sectors

No. The Beneficiary Program Name

1 Ministry of Tourism

Prepare and write reports

Electronic Secretarial

Preparing the future leader

Manage stress and manage time effectively

Executive secretary

Auditing and auditing under computer applications

Electronic archiving, documentation and file

management

2 Upper Egypt Company for

Agricultural Industry and

Land Reclamation

Preparation and review of quality management systems

and food safety

3 Center for Grants,

Innovation and Technology

Transfer

(Alexandria University)

Entrepreneurship and Entrepreneurship for

Development (Entrepreneurship and Marketing

Fundamentals - Project Management - Feasibility

Study) (funded by the European Union)

Training-based employment programs (financed by the

European Union)

4 Suez Canal Authority

Positive and negative habits in the work environment

Effective communication skills

Training needs assessment

Restructuring

Modern trends in measuring and improving

productivity

5 Ministry of Foreign Affairs Develop the political awareness of MPs

Teaching Arabic to non-native speakers for a delegation

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8

Egyptian Chinese

University in Cairo

Quality management of health care

Diploma of Certified Quality Manager for Higher

Education Institutions

9

GASCO Petroleum

Company

Documentary Credits and Letter of Guarantee

negotiation skills

communication skills

10 GAS TECH company

Time management skills

Professional Seller

11 Toshiba Al-Araby

Company

Positive and negative habits in the work environment


Training needs Assessment

Restructuring

Modern trends in measuring and improving

productivity

from Georgia

Teaching Arabic language to non-native speakers to a

delegation from the State of Tatarstan

Teaching Arabic to non-Arabic speakers for a

delegation from the Tajikistan)

6

Arab Council for

Childhood and

Development

Training of trainers (TOT) in the field of protection of

Arab children with disabilities from abuse

7

Mansour Motor Company

(Mansour Chevrolet) - 6th

of October

Negotiation skills

Foundations of training evaluation and measurement of

effectiveness and outcomes

Develop skills how to manage your boss

Development of emotional intelligence skills

Build team spirit

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12

New Valley Company for

Mineral Wealth and Oil

Girl

Accounting for non - financials

13 Hamash Egypt Gold

Mining Company

Accounting for non - financials

14 Aroma Lopez Company Financial analysis

15 Faculty members of Al-

Zawia University and Al-

Zaytouna University in

Libya

Training of trainers (TOT) in the quality of higher

education

16 Faculty members from

different Universities,

Libya

Course and Program specifications

17 New Cairo Academy Quality of health care

Academic standards and educational programs

18 Industrial Development

Holding - Libya

Strategic planning in contemporary institutions

19 National Guard - Kuwait Preparation of the central leadership

20 Holding Company for

Chemicals Tripoli, Lybia

Strategic planning in modern industrial institutions

21 Security College - Sharjah

– UAE

Effective application of quality assurance standards in

education

22 El Wadi El Gadid For

Metal Wealth company

Occupational Safety and Health

23 Faculty members at Cairo

University

Statistical methods of quality control

24 Faculty of Hail University -

Saudi Arabia

External audits of quality systems

25 Faculty Members of Ain

Shams University

Statistical methods of quality control

26 Faculty members at Najran

University - Saudi Arabia

Establish an effective quality assurance system

27 University of Tikrit - Iraq Certified Trainer in Higher Education Quality

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28 Misr International

University

Effective participation of students in quality systems

29 Ceramica Royal Company

- Obour Company

Management skills of individuals

30 Asfour Company for

Mining and Refractories -

Tebeen

Effective Manager Skills

31 EDU TECH Company

Awareness of the environmental management system in

accordance with ISO 14001/2004

Awareness of occupational safety and health

management system in accordance with OHSAS

18001/2007

32 Al-Saeed Investment

Company (ARMA)

Business ethics

Team building

Problem Solving Skills

Time management

Planning skills

Analytical Thinking

Effective leadership

Finance for non-financials

Counseling, Field Training and Coaching skills

Supervisory skills

Creative thinking


Effective Presentation skills

How to prepare and write reports

Behavioral skills

Negotiation skills

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Mental map

Neuro Linguistics Program (NLP)

33 El Safa & El Marwa Co.

For Manufacturing &

Printing Cardboard

Developing Supervisory Skills

34

Pack Tech Company

Project management and control

How to prepare the final accounts, the financial

position list and address the budget problems

Balanced Scorecards (BSC)

35 Plastic & pens

manufacturer company –

Qalyoub

FIRST AID

36 Rich Home Company -

Obour

Internal Audit of Quality Systems

37 Asfour Company for

Mining and Refractories –

Tebeen

Industrial and administrative rationalization

Quality concepts and ISO standards

38 Misr Electronics Co.

(White Whale)

Effective marketing

Time management

Negotiation skills

Preparation of budget estimates

Planning and financial analysis

The administrative and leadership frameworks of the

director of the contemporary leader in light of

contemporary challenges and variables

Personal quality

Social perception

Personal Styles

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Misr Electronics Co. (White Whale)

Skills of dealing with work pressures

Strategic planning in business

organizations

Developing customer service skills

(dealing with the public)

39 Prince Sultan College Strategic Planning in Higher Education

Institutions

40 Giza Higher Institute of Engineering -

Tamooh

Administrative efficiency in executive

secretary

41 Cairo International Language Schools -

Nasr City

Quality for all

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5. Establishing Quality Assurance System

Table 4: List of CTQS activities in Establishing a Quality Assurance System to Qualify Educational

Institutions for Accreditation According to NAQAAE Accreditation Standards

No. Type of Education Institution Location

1 Higher Education Misr International University Misr-Ismaelia Road,

Cairo

2 Higher Education Higher Institute for

Engineering and Technology

Tamouh,

Giza

3 Higher Education

Higher Institute for

Information Technology and

Computer Sciences

Al-Tagamouh Al-

Khamis, New Cairo

4 Higher Education

Higher Institute of

Administrative Sciences and

Foreign Trade

Al-Tagamouh Al-

Khamis, New Cairo

5 Higher Education Higher Institute for

Engineering and Technology

Al-Tagamouh Al-

Khamis, New Cairo

6 Higher Education Higher Institute for Applied

Arts

Al-Tagamouh Al-

Khamis, New Cairo

7 Higher Education French University in Cairo Al-Sherouk City,

New Cairo

8 Higher Education Prince Sultan College for

Administration and Tourism Abha, Saudi Arabia

9 Pre-University Education

(Schools) Cairo International School

Nasr City,

Cairo


(Schools)


School

Al-Tagamouh Al-Awal,

New Cairo


(Schools) Al-Wadi International School

Nabarough,

Mansoura

ctqs company

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