cti manual - nec aspiree.g., tapi: 192.168.1.76, pbx ip: 192.168.1.75, tcp port: 8181) when you...

CTI Manual1.0

1. Introduction

3. 2000 Server

4. 2003 Server

2. NT Server

4. TAPI Clients

nwitts

991083-5

This manual has been developed by NEC Infrontia LTD It is intended for the use of its customers and servicepersonnel, and should be read in its entirety before attempting to install or program the system. Any comments orsuggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Infrontia LTD75 Swingbridge Road, Loughborough Leicestershire.

[email protected]

www.necinfrontia.co.uk

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, orrepresentation with respect to, any of the equipment covered. This manual is subject to change without notice andNEC Infrontia has no obligation to provide any updates or corrections to this manual. Further, NEC Infrontia alsoreserves the right, without prior notice, to make changes in equipment design or components as it deemsappropriate. No representation is made that this manual is complete or accurate in all respects and NEC Infrontiashall not be liable for any errors or omissions. In no event shall NEC Infrontia be liable for any incidental orconsequential damages in connection with the use of this manual. This document contains proprietary informationthat is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproducedwithout prior written consent of NEC Infrontia

©2003 by NEC Infrontia LTD

Document History

Revision 1.0 October 2003First Release

Contents

Section 1:

IntroductionGeneral Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Section 2:Installing the TAPI Driver NT Server

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2Enabling TAPI Server and User Administration . . . . . . . . . . . . . . . . . 2-13Upgrading the TAPI Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18Uninstalling the TAPI Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Section 3:Installing the TAPI Driver 2000 Server


Section 4:Installing the TAPI Driver 2003 Server


Section 5:Installing TAPI Clients

Enabling TAPI Clients - NT/2000/XP . . . . . . . . . . . . . . . . . . . . . . . . . .5-2Enabling TAPI Clients - 98/ME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3Disabling TAPI Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Aspire CTI Manual Contents 1

Contents

2 Contents Aspire CTI Manual

CTI Manual

Installing the DECT EquipmentSection 1: Installing the DECT Equipment

Section 1:

Introduction

Aspire CTI Manual Section 1: Introduction 1-1

Section 1: Introduction

General Description

The NEC Infrontia Aspire has capability to use Computer Telephony Integration (CTI.) It uses the Telephony Application Programming Interface (TAPI) 2.1 protocol. To allow CTI an Ethernet interface is present on the NTCPU.

TAPI 2.1 based CTI realises third party call control features such as ACD, Predictive Dialing,and Call Routing.

1-2 Section 1: Introduction Aspire CTI Manual


Requirements

Following are the minimum specifications required to use CTI (TAPI2.1) interface feature. Telephone System

IP1E-NTCPU CTI Server PC

NOS: Windows NT Server 4.0 SP6a, Windows 2000 Server SP3, Windows 2003 Server CPU: Pentium 500MHz or higher recommended Memory: 256MB or more Free Disk Space: 10GB or over Network Card. TCP/IP Network Protocol (Using a fixed IP Address) NEC Aspire TSP (NEC Infrontia Aspire TAPI2.1 driver software) �� The above are the specifications for TAPI set-up only. They may differ when you

install an application. �� The server should include the appropriate number of Client Access Licenses

The backup procedure and virus defence is the responsibility of the customer.

CTI Client PC(Optional) OS: Windows ME, Windows 2000, Windows XP. Network Card TCP/IP Network protocol



The Ethernet Interface is on the NTCPU. This is a 10/100MB RJ45 Ethernet connection.

CTI I/F



Requirements The following basic commands must be set.

• 10-12 – NTCPU Network Settings

Assign a TCP IP Address, Subnet Mask Address to the NTCPU.

Source IP Address (PBX IP Address) = 0-255.0-255.0-255.0-255 Subnet Mask Address = 0-255.0-255.0-255.0-255

• 10-20 - External Equipment LAN Settings

Assign the TCP port and Keep alive timer. TCP Port No. = 0-65535 (8181 recommended) Keep Alive Timer (Interval to transmit keep alive packet to TSP) = 0-255s (Def 30s)


Installing the TAPI Driver - NT Server


Section 2:

Installing the TAPI DriverNT Server

Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-1

Section 2: Installing the TAPI Driver - NT Server

Installation

Double click on the setup.exe file. Click NEXT when you see the following Welcome screen.

2-2 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual


At the Aspire Telephony Service Provider Setup screen select Server and click next.



Choose Destination Location screen appears allowing you to choose the destination folder where you install the TAPI driver. Click Next to accept the default target folder. If necessary, click Browse to choose a different drive or folder.



The Setup Address screen appears. Enter the IP address of the computer, the IP address for NTCPU in PBX system, and the PBX port No. Use dot "." between numbers. The IP addresses, and port no. must match the entry within the telephone system programming (Commands 10-12 and 10-20). (e.g., TAPI: 192.168.1.76, PBX IP: 192.168.1.75, TCP Port: 8181) When you enter the information, click Next. Note, this address should be given to you by the network administrator.



The time the TSP will wait for a response from the Aspire before deciding it will not respond. This value should be left at the default value (10 Sec).



The Register for Service Setup screen appears. Select Register and click Next to begin the installation.



Select Single Line Mode.

Check Installation settings before clicking Next to complete Installation.



When copying files is complete, the following Setup Complete screen appears. Select Yes, I will restartmy computer . Select Finish.

Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper settings double-click the Telephony icon from within the Control Panel (Start - Settings - Control Panel).

Click on the Telephony Drivers tab to see that the Aspire TSP is installed.



Click on the Configure button to see the configuration of TAPI driver. On Configuration tab, you can see the Server/PBX IP addresses, TCP port no. and the Display Call Status Dialog option you set during installation. If necessary, change data.



Click on the Device tab to confirm the system extension ports' status. You can not change any data on this screen.

By selecting a Device and clicking Detail the Call Mode can be set. Select the mode required. Auto Speaker Mode if the extension has no headset or Auto Headset Mode if extension has headset.

To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the upper left hand corner of the Control Panel to close the window.



Enabling TAPI Server and User AdministrationTo allow other PC users to use the TAPI services the TAPI server must be enabled. This is performedby by the TCMSETUP command.

Enter the following command in the Run command line: Tcmsetup /s [/n] domain\username [password] Where /n is used if no password. Click on OK or press enter.

The following message should be be displayed.



Each client must be allocated the extensions are allowed to monitor/control. This is based on theMicrosoft Network logon and is configured using a Windows program called TCMAPP. This givesdomain user permissions to TAPI extensions. Without allocating extensions to a user in tcmapp, the client computers will not be able to control or monitor there extension.

Enter the following command in the Run command line: tcmapp Click on OK or press enter.

TAPI Administration Application screen appears. From User menu, select Add a User to this Telephony Server….



Select a domain user account and click Add.

Click OK. The Administration Application will then look as below.



Select Change Selected User's Line Access from User menu (or by right-clicking). Select the TAPI line devices that the user should have access to and click OK.

The Administration Application should look as below.



When you have finished, select Exit from File menu and close the TAPI Administration Application screen. When the following message appears, click Yes and save changes.



Upgrading the TAPI Driver

The upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP. Double-click the Services icon from within the Control Panel (Start-Settings- Control Panel).

Select the AspireTspStart Service.



Select Stop.

Select the Telephony Service. Select Stop

Copy the file n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS). You will be asked if you are sure you want to replace, Click Yes. Restart the computer.



Uninstalling the TAPI DriverDouble-click the Services icon from within the Control Panel (Start-Settings- Control Panel).

Select the AspireTspStart Service.



Select Stop.

Select the Telephony Service. Select Stop



When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In Install/Uninstall tab, select AspireTSP, then click Add/Remove button.

The verification message appears. Click Yes button.

When the following message appears on Setup Status screen, click OK button. Uninstallation of AspireTAPI driver is complete.


Installing the TAPI Driver - 2000 Server


Section 3:

Installing the TAPI Driver2000 Server

Aspire CTI Manual Section 3: Installing the TAPI Driver - 2000 Server 3-1

Section 3: Installing the TAPI Driver - 2000 Server

Installation


3-2 Section 3: Installing the TAPI Driver - 2000 Server Aspire CTI Manual



Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper settings double-click the Phone and Modems icon from within the Control Panel (Start - Settings - Control Panel).




Enabling TAPI Server and User AdministrationTo allow other PC users to use the TAPI services the TAPI server must be enabled. To do this click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and right click on Telephony. Select Properties.



In the Telephony Properties, tick the box which says ‘Enable Telephony Server.’ Below in the user name field, click the choose user button.

The Select User window will appear, from this list select the administrator account of the Windows Domain. Click OK.



You will notice that the username will appear in the usename field. Enter the administrator password below and click OK.

The following message will appear. Click OK.



Click OK again. The following message will appear. Click No.

The server must now be shutdown and restarted.



Each client must be allocated the extensions are allowed to monitor/control. This is based on theMicrosoft Network logon and is configured using the computer management tool. This gives domainuser permissions to TAPI extensions. Without allocating extensions to a users, the client computers will not be able to control or monitor there extension.

Click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and click on the Aspire Telephony Service Provider. On the right hand window, there will be a list of extensions.



Double click on one of the extension, then click Add

The Select Users screen will then appear. You can go through this list and the user or users that will use this extension when you have finished selecting users click OK.



You will see the users you have selected. Click OK.

You will notice now that all the users you have selected will appear as the asssigned users for this extension.



Upgrading the TAPI DriverThe upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP. Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel – Administrative Tools). Select AspireTspStart Service and click Stop button.



Select the Telephony Service and click Stop button.

Copy the new n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS). You will be asked if you are sure you want to replace, Click Yes. Restart the computer.



Uninstalling the TAPI DriverRight-click the Services icon from within the Control Panel (Start-Settings- Control Panel – Administrative Tools). Select AspireTspStart Service and click Stop button.



When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In Change or Remove Programs, select AspireTSP, then click Change/Remove button.




When the following message appears on Setup Status screen, click OK button. Uninstallation of AspireTAPI driver is complete.


Installing the TAPI Driver - 2003 Server


Section 4:

Installing the TAPI Driver2003 Server



Installation





Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper settings double-click the Phone and Modems icon from within the Control Panel (Start - Settings - Control Panel).




Enabling TAPI Server and User AdministrationTo allow other PC users to use the TAPI services the TAPI server must be enabled. To do this click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and right click on Telephony. Select Properties.



In the Telephony Properties, tick the box which says ‘Enable Telephony Server.’ Below in the user name field, click the choose user button.

The Select User window will appear, from this list select the administrator account of the Windows Domain. Click OK.



You will notice that the username will appear in the usename field. Enter the administrator password below and click OK.

The following message will appear. Click OK.



Click OK again. The following message will appear. Click No.

The server must now be shutdown and restarted.



Each client must be allocated the extensions are allowed to monitor/control. This is based on theMicrosoft Network logon and is configured using the computer management tool. This gives domainuser permissions to TAPI extensions. Without allocating extensions to a users, the client computers will not be able to control or monitor there extension.

Click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and click on the Aspire Telephony Service Provider. On the right hand window, there will be a list of extensions.



Double click on one of the extension, then click Add

The Select Users screen will then appear.



You can type part of the user you require.

This will find a list of possible matches.



Alternatively click Advanced. This will display the following Screen.



Click Find now to display all users. Selected required and click OK.




Upgrading the TAPI DriverThe upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP. Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel – Administrative Tools). Select AspireTspStart Service and click Stop button.




Copy the new n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS). You will be asked if you are sure you want to replace, Click Yes. Restart the computer.



Uninstalling the TAPI DriverRight-click the Services icon from within the Control Panel (Start-Settings- Control Panel – Administrative Tools). Select AspireTspStart Service and click Stop button.



When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In Change or Remove Programs, select AspireTSP, then click Change/Remove button.




When the following message appears on Setup Status screen, click OK button. Uninstallation of Aspire TAPI driver is complete.


Installing TAPI Clients


Section 5:

Installing TAPI Clients

Aspire CTI Manual Section 5: Installing TAPI Clients 5-1

Section 5: Installing TAPI Clients

Enabling TAPI Clients - NT/2000/XPThe conditions for installing the TAPI 2.1 client on Windows NT/2000/XP are as follows: The PC must logon to the Windows NT Domain You must be logged on with administrative privledges to issue the TCMSETUP command. Enter the following command in the Run command line: tcmsetup /c Servername ServerName is the telephony server's computer name. Click on OK or press enter. (e.g.,RemoteServerName: CTISERVER)

After executing the command, you will receive the following message. Click on OK.

5-2 Section 5: Installing TAPI Clients Aspire CTI Manual


Enabling TAPI Clients - 98/METhe conditions for installing the TAPI 2.1 client on Windows 98/ME are as follows: The PC must logon to the Windows NT Domain. To check this, double click the network icon from Control Panel. Select the Client for Microsoft Networks, then click Properties



Check to make sure that the Log on to Windows NT Domain box is ticked, and that a valid Domain name is entered.



On configuration tab, click File and Print Sharing button. Mark I want to be able to give others access to my files checkbox and click OK button.

Click on Access Control tab. Mark User-level access control checkbox, and enter the domain name to which the CTI server belongs. Click OK button. Restart the client computer and log in using the domain administrator account. Enter the following command in the Run command line: tcmsetup /c RemoteServerName RemoteServerName is the telephony server's computer name. Click on OK or press enter. (e.g.,RemoteServerName: CTISERVER)




Disabling TAPI ClientsThe procedure for disabling a TAPI Client is the same across all Windows operating systems. Enter the following command in the Run command line: tcmsetup /c /d



Aspire CTI Manual991083-5

NEC Infrontia Limited75 Swingbridge Road, Loughborough, Leicestershire,

LE11 5JB, United KingdomTel: +44 1509 643100 Fax: +44 1509 610206

www.necinfrontia.co.uk

cti manual - nec aspiree.g., tapi: 192.168.1.76, pbx ip: 192.168.1.75, tcp port: 8181) when you...

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