Structured Negotiations: A Winning Strategy for Technology and

Information Access

 Lainey Feingold http://LFLegal.com @LFLegal

Linda Dardarian http://gbdhlegal.com

Presentation Overview What are Structured Negotiations?

How have Structured Negotiations increased accessibility?

Nuts, Bolts.. and making it work

Getting involved!

What are Structured Negotiations?

An alternate to litigation for resolving access claims

A solution-driven cooperative advocacy approach

Structured Negotiations: 18 Years and 44 Agreements

Thousands of: Talking ATMsAccessible web pagesTactile keypadsAudio Pedestrian

Signals (APS)

Structured Negotiations: Even More

Thousands of Braille and Large Print pagesAudio CDsEmployees trained

Hundreds of Talking pill bottles Audio description headsets

Structured Negotiations: Who Said Yes

Bank of AmericaCVSWalmartAmerican Cancer Society

Credit Reporting Companies

Charles Schwab7-Eleven

Wells FargoCitibankTargetRite AidAmerican ExpressAnd more.. Visit http:lflegal/com/negotiations for list

International Ripples of Structured Negotiations

Global corporations

Global manufacturers

International advocacy

Structured Negotiations: Key Components to Start the Process

Grassroots Advocacy

Background Research

Opening Letter

Structured Negotiations Agreement

Structured Negotiations: Key Components During the Process

Information Sharing

Solution discussion / testing

Experts and Consultants

Structured Negotiations: Role of Experts and Consultants

Partner vs. Adversary

Corporate Culture

Choosing “Yes”

Structured Negotiations: The Written Agreement

Fixing the Problem

Standards + Timing

Training

Monitoring

Enforcement

Money

TRAINING

Disability 101

Customer service

Tech

Keeping the (Access) Ball Rolling

Maintenance

Checklists

Customer service

Future releases

Monitoring and Enforcement

Consumer feedback

Testing

Reporting

Meetings

Structured Negotiations: Publicity

Positive Press Release

Intended Audience

Mainstream

Disability Community

Structured Negotiations: Money

Payments to individuals

Payments to organizations

Attorneys’ Fees

Structured Negotiations: Making it Work

Active Patience

Flexibility

One Step at a Time

Pilot Agreements

Agreement Extensions

Learning a New Language

DefendantxOpposing Counsel

Discrimination?

How can You Get Involved?

Help with investigations

Help with settled matters

New Structured Negotiations

Learn More

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HTTP://GBDHLEGAL.COM

@LFLegal

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