Crystal M. Valadez 18115 Waverly Hollow LaneCypress, TX 77429

Tel: 281-989-1336______________________________________________________________________________

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Objective: A self-motivated individual seeking a challenging position in a productive environment that expands on past experience and allows for future growth and advancement opportunities.

Qualifications: Able to complete daily tasks with a positive attitude by using effective listening and communication skills. Develop rapport with clients and maintain working relationships. Ensure that the customer receives a superior service and/or product.

Education:

1999-2002 Cypress Creek High School High School Diploma2002-2003 Tomball Community College

Employment History:

Zeno Imaging September 2012 to PresentLead Contract Administrator

- Answer customer phone calls- Create service contracts for customers to review and approve- Input customer contracts into E-Automate- Manage customer account and invoice account per billing cycle- Scan an manage documents in iSynergy- Obtain meters from customer equipment for billing- Create reports by exporting data from E-Auto into excel- Create custom billing reports for customers- Manage CEO Juice reports for customer account and equipment record

managing- Work with out of town dealers for customer support for our clients- Work with the sales team to supply customer account information- Work with banks to manage customer leases- Assist with company functions and company holidays throughout the year- Manage a team for community service and go out monthly or quarterly to

neighborhood centers to support the seniors program

Demartini Institute November 2010 to September 2012Events Coordinator

- Answer phones- Create all in office program registration forms and confirmation letters- Create informative outgoing program letters and emails- Create account contracts for client payment plans- Schedule company events and programs throughout the United States- Work with hotels and vendors for company events and programs- Schedule client consults and publicity interview for the doctor globally - Manage product/shipping department- Ship product orders globally- Manage incoming emails- Work with South Africa partner company daily to utilize company systems

and formats to synchronize offices

Texas Orthopaedics and Sports Medicine September 2008 to November 2010Clinical and Surgical Coordinator

- Answered phone calls - Scheduled patient appointments- Called in medication prescriptions and fax radiology prescriptions- Worked directly with patients in a clinic setting with changing bandages

and removing sutures/staples- Prepared injections for physician to administer to patients- Evaluated patients to determine x-rays needed for office visit- Prepared surgery orders with diagnosis codes, surgery codes and schedule

surgeries with surgery centers and hospitals- Prepared patient medical leave and disability forms- Traveled between multiple offices for clinic- Prepared patient charts and filing- Scheduled meetings for the doctor

Craftsman Fabricated Glass July 2007 to August 2008Customer Service and Order Entry Representative

- Answered phone calls and order entry- Placed customer orders- Provided quotes and suggestions for customer quotes- Utilized Excel spreadsheets for bids and Microsoft word for warranty forms

Crystal ValadezMaintenance Builder Supply December 2006 to July 2007

Customer Service and Order Entry Representative- Answered phone calls and order entry- Released builders daily materials for delivery- Provided quotes for miscellaneous customer purchases- Utilized Excel spreadsheets for bids and floor plans and Great Plains

software for tickets

Luxury Baths by Arrow July 2003 to December 2006Customer Service Representative

- Answered phone calls and order entry- Typed daily orders for builder releases and service tickets- Priced out customer purchase orders to match company floor plan bids- Distributed quotes for miscellaneous customer purchases- Completed bids and plans in Excel spreadsheets

M & M Designs July 2002 to June 2003Receptionist and Order Entry

- Answered multi-line phones and distributed phone calls- Prepared and mailed invoices and handled incoming and outgoing mail- Order entry and released customer orders- Recommended by upper management for trade show sales for new product

Computer Skills:

Skills in Microsoft Word, Excel, MAS 90, MAS 200, Microsoft Solutions/Great Plains, Albat+Wirsam/Alfak, Nextgen, InfusonSoft, DocuSign, UPS/FedEx/USPS shipping systems, E-Automate, and iSynergy.

Crystal Valadez