CRMnext, #1 Commutable Cloud CRM Software Releases Advanced Guided Selling

Functionality to Reduce Customer Churn and Boost Sales

CRMnext, commutable cloud CRM software, introduces advanced guided selling

functionality to reduce customer churn and boost sales by enabling front-end

sales teams with access to step-by-step information on product sales based on the

customer queries and profile. It will enable businesses to efficiently display key

information related to customers on a real-time basis, thereby empowering agents

to make informed decisions and optimize rapport building, while executing a sales

call script.

CRMnext, commutable cloud CRM software, introduces advanced guided selling functionality

to reduce customer churn and boost sales by enabling front-end sales teams with access to

step-by-step information on product sales based on the customer queries and profile.

CRMnext will also display key information related to customers on a real-time basis,

thereby empowering agents to make informed decisions and optimize rapport building,

while executing a sales call script. The new guided selling functionality will enable sales

representatives to offer the best products to customers, reduce cycle time, increase close

rates and increase profit through effective cross-sell and upsell.

The smart guided selling functionality will enable sales agents to easily create call scripts,

through which a series of questions with their associated answers can be displayed to

ensure that valid information is available. It will also ensure a better win-rate, as scores can

be accurately assigned to each answer for a call script. Based on a minimum total specified

score, customer facing teams will be able to qualify leads at a faster rate. Also, with the

field mapping functionality, sales reps can efficiently auto-populate details to the CRMnext

records, thereby avoiding re-work and increasing efficiency.

On the occasion, Dr Manoj Kumar, Product Architect, CRMnext said, “Having an advanced

guided selling functionality in place will help reduce customer churn and also empower the

sales reps to adapt to the changing lifecycle of customers to offer the right product at the

right time, which will in return help in increasing sales and boosting revenue”.

About CRMnext

CRMnext is a specialist Customer Relationship Management product company with focus on ultra-scalable installations. CRMnext team has proven track record of delivering High-Impact CRM solutions in their key practice vertical of Financial CRM, Banking CRM, Insurance CRM, Media CRM, Pharma CRM, Telecom CRM etc. Unlike commodity CRM, CRMnext has been widely recognized as a proponent of strategy driven implementations.

Know more about CRM Software by visiting to http://www.crmnext.com/