crm basic version
TRANSCRIPT
Interpersonal Communication
Interpersonal Communication
Leadership
Interpersonal Communication
Leadership
Decision Making
Cognitive skills
Cognitive skills Interpersonal skills
Cognitive skillsmental processes
Interpersonal skills
Cognitive skillsmental processes
Interpersonal skillsbehavioral activities
Cognitive skillsmental processes
Interpersonal skillsbehavioral activities
gaining and maintainingSituational Awareness
Cognitive skillsmental processes
Interpersonal skillsbehavioral activities
gaining and maintainingSituational Awareness
solving problems
Cognitive skillsmental processes
Interpersonal skillsbehavioral activities
gaining and maintainingSituational Awareness
solving problems
making decisions
Cognitive skillsmental processes
Interpersonal skillsbehavioral activities
gaining and maintainingSituational Awareness
solving problems
making decisions
associated with communications
Cognitive skillsmental processes
Interpersonal skillsbehavioral activities
gaining and maintainingSituational Awareness
solving problems
making decisions
associated with communications
associated with teamwork
Situational Awareness in the Cockpit
Situational Awareness in the Cockpit
Situational Awareness in the Cockpit
CLUES TO IDENTIFYING:
• Loss of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
CLUES TO IDENTIFYING:
• Loss of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
CLUES TO IDENTIFYING:
• Loss of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
encompasses Inquiry and Advocacy
encompasses Inquiry and Advocacy
1. Opening / Attention getter
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it “We’re only showing 40min. of fuel left”
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it “We’re only showing 40min. of fuel left”
4. State a solution
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it “We’re only showing 40min. of fuel left”
4. State a solution “Let’s divert to another airport and refuel”
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it “We’re only showing 40min. of fuel left”
4. State a solution “Let’s divert to another airport and refuel”
5. Obtain agreement (or buy-in)
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it “We’re only showing 40min. of fuel left”
4. State a solution “Let’s divert to another airport and refuel”
5. Obtain agreement (or buy-in) “Does that sound good to you Captain?”
Have a plan!
No secret plans!
Have a plan!
No hi-jacking the cockpit
No secret plans!
Have a plan!
Abnormals / Emergency
Abnormals / Emergency
• Fly the Airplane !!
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane!
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane! Engage the autopilot
Silence
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane! Engage the autopilot
Silence Synoptic
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane! Engage the autopilot
Silence Synoptic Discuss
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane! Engage the autopilot
Silence Synoptic Discuss Decide
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane! Engage the autopilot
Silence Synoptic Discuss Decide
No hi-jacking the cockpit
No secret plans!
Have a plan!
The End