critical succes factor monitoring program
TRANSCRIPT
8/3/2019 Critical Succes Factor Monitoring Program
http://slidepdf.com/reader/full/critical-succes-factor-monitoring-program 1/24
Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008
CRITICAL SUCCESS FACTORS
MONITORING PROGRAM PLAN
8/3/2019 Critical Succes Factor Monitoring Program
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008 1
CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
INDEX:
Part a: Timeliness
Part b: Knowledge-Transfer
Part c: Financial Monitoring
Part d: KPIs Monitoring
Part e: Future Improvements
Part f: Monitoring Program
INDEX
8/3/2019 Critical Succes Factor Monitoring Program
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008
Part a:
Timeliness
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
OBJECTIVE:
Quickly improvement of ongoing contract management and upcoming contracts
implementation
TIMELINESS (I)
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
METHODOLOGY:
Early deployment of CCM Services¶ Team and appropriated mobilization plan
Analysis of current business processes (procedures, workflows, personnel, facilities, tools, «)
Interviews with senior management personnel to get the real picture for each deployed service
Feasibility Study to identify:
Priorities
Needs definition (including training and tools needs)
Synergies identification among deployed services
Revision of the CCM services provision original design
KPIs definitionImprovements implementation plan
Feasibility Study outputs workshop for selected UNHQ/UNAMID staff
at [T0+90]
TIMELINESS (II)
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
TIMELINESS (III): MOBILIZATION PLAN-STAGE 1
De ploye d Se rvices De ployme nt ja n-09 fe b-09 mar-09 a pr-09 may-09 j un-09 jul-09 a ug-09 se p-09 oct-09 nov-09 dic-09
Area Management CMO1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher
Area Management CMO2 apr-09 Al Fasher Al Fasher Al Fasher Al Fasher
Area Administration Admin 1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher
Area Administration Admin 2 apr-09 Al Fasher Al Fasher Al Fasher Al Fasher
Supply chain management services SC IS 1 apr-09 Al Fasher Al Fasher
Supply chain management services SC IS 2 01/03/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Supply chain management services SC IS 3 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher Al Fasher
Supply chain management services SC IP 1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher
Supply chain management services SC IP 2 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher
Construction services CI IS 1 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl FasherAl Fasher
Construction services CI IS 2 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Construction services CI IS 3 01/03/2009 Al Fasher Dafur Al Fasher Al Fasher
Construction services CI EX 1 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher
Construction services CI EX 2 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Construction services CI EX 3 01/03/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher
Maintenance services MS IS 1 apr-09 Al Fasher Al Fasher Al Fasher
Maintenance services MS IP 1 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Camp support services CM IS 1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher
Camp support services GM IS 2 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl FasherAl Fasher
Camp support services CM IS 3 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher
Camp support services CM EX 1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Camp support services CM EX 2 01/03/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Camp support services CM EX 3 01/03/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher
Airfield services AS IS 1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher
Airfield services AS IS 2 01/03/2009 Al Fasher Al Fasher Al Fasher Al Fasher
Fuel services FS IS 1 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Fuel services FS IS 2 apr-09 Al Fasher Al Fasher Al Fasher
IT IT IS 1 05/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
IT IT IS 2 apr-09 Al Fasher Al Fasher Al Fasher
Rations/catering services R/C IP 1 26/01/2009 Al Fasher Al Fasher Al Fasher Al Fasher Al Fasher Al FasherAl Fasher Al Fasher
Rations/catering services R/C IP 2 apr-09 Al Fasher Al Fasher Al Fasher
Total Staff 11 18 18 18 18 18 18 18 18 18 18 18
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
Isdefe will monitor through its ERP tool the CCM services team level of effort:
Level of effort monitoring breakdown:
Man-days at UNAMID compound dedicated to contract management (Al Fasher)
Man-days on field support (data collection, site surveys, contractors audits, «)
Man-days on training material elaboration and training delivery
Man-days on CCM services provision management
Isdefe will provide the CCM services team level of effort recorded in its ERP system inthe monthly report to UNAMID
TIMELINESS (IV)
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008
Part b:
Knowledge-Transfer
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
KNOWLEDGE-TRANSFER (I)
OBJECTIVE:
Ensure knowledge-transfer from CCM to UNAMID personnel on contract
management best practices and motivate UNAMID personnel through participative
workshops, with the final goal to sustain contract management personnel able to
cope with complex logistics support services contracts, securing the best value for
money from these contracts.
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008 9
CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
METHODOLOGY:
Phase I: UNAMID and Isdefe identify the training needs for contract management
personnel [To+90]
Phase II: UNAMID personnel is trained through participative workshops (practical cases
to be extensively used)
Phase III: Feedback collection to adapt training material to real needs
Phase IV: Isdefe on the job support to reinforce knowledge transfer
KNOWLEDGE-TRANSFER (II)
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
Training Preparation Training
Execution Training
Feedback
Knowledge-transfer Execution - Methodology Approach
Phase I Phase II Phase III
CCM activities analysis
Feasibility Study Workshop
Define end users training needs
Training organization
Prepare end user trainingmaterial
Training delivery
KNOWLEDGE-TRANSFER (III)
A
B
C
O n the jobTraining
Reinforcement
Phase IV
D
E
F
On the job trainingH
Training feedbackG
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
WORKSHOPS SCOPE:
Feasibility Study Outputs/Contract management functions, responsibilities, policies, process
and procedures. [T0+90]
Basic operational and administrative requirements of a project management office for multi-function logistics services or other major logistics service contracts. [According to training
organization]
Importance of key performance indicators for project management of major logistics services
contracts (senior managers and practitioners). [According to training organization]
Conducting effective site surveys and reporting for construction and camp services tasks (UNfield monitor teams). [According to training organization]
KNOWLEDGE-TRANSFER (IV)
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008
Part c:
Financial Monitoring
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
FINANCIAL MONITORING (I)
OBJECTIVE:
Ensure return-on-investment through effectiveness improvements on existing
contracts close-out, new contracts implementation and ongoing contracts
management.
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
METHODOLOGY:
Savings quantification on existing contracts close-out [T0+45p]:
Reduction on the NTE, ROM or Fix prices agreed with contractors based on
contract underperformances, delays, fails to achieve key milestones or reception
inspections
Price Reduction based on price investigation for non competitive bidders
contracts (outside CCM services scope)
Savings quantification on ongoing contracts management [T0+120p]:
Penalties applied to contractors based on appropriated contracts monitoring
using KPIs
Savings quantification on new contract implementation [T0+45p]:
Contracts price reduction referred to previous contracts (same SOW)
Savings associated to the absence of change orders referred to similar previous
contracts
FINANCIAL MONITORING (II)
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ISDARE-084481-1RL 26.12.2008
Part d:
KPIs Monitoring
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
KPIs MONITORING (I)
OBJECTIVE:
Enhance ongoing and future contracts monitoring to allow a better assessment
of contractors¶ performance, to improve future task order elaboration applying
lessons learnt and to document contactors¶ underperformances
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008 17
CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
METHODOLOGY:
KPIs definition through specific analysis to each deployed service, based on end-users
interviews, ongoing contracts parameters and UNAMID legacy KPIs.
KPIs briefing during the Feasibility Study Outputs Workshop [T0+90]
Freeze KPIs matrix after UNAMID feedback
KPIs monitoring implementation [T0+120]
KPIs MONITORING (II)
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
KPIs MONITORING (III): SAMPLES
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Letter of Assist No. Spain/UNAMID Assist/2008-29 (UNO) for UNAMID (Darfur)
ISDARE-084481-1RL 26.12.2008
Part e:
Future Improvements
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
FUTURE IMPROVEMENTS (I)
OBJECTIVE:
Ensure mid-to-long-term contract management efficiency gains and service
improvements
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
METHODOLOGY:
KPIs and financial savings monitoring [T0+120p]
Lessons learnt analysis and long-term improvements proposal per deployed service
[T0+TBD]
Long-term improvements implementation plan [T0+TBD]
Continuous monitoring of KPIs and financial savings after implementing long-term
improvements
FUTURE IMPROVEMENTS (II)
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Part f:
Monitoring Program
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CRITICAL SUCCESS FACTORS MONITORING PROGRAM PLAN
MONITORING PROGRAM
WHAT
Define Measurement System
Identify key performance indicators
(KPIs)
Identify potential financial savings
P h a s e
I
Month1 2 3 4 5 6 7 8 9 10
P h a s e
I I
P h a s e
I I I
11 12
I mplementing Tools
Communicate and implement KPIs
Quantify financial savings
Monitoring program procedures
Implement information system
Monthly reports
Monthly meetings
Monitoring Program Assessment
Lessons Learnt Analysis Long-term improvements identification Future CCM services provision design
DefineMeasurement
System
Monitoring Program
FutureI mprovements